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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 170280 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 170280 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11285 Views
  • 6 replies
  • 11 likes
  • Security
  • 11285 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515043 Views
  • 986 replies
  • 112 likes
  • Account
  • 515043 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125823 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125823 Views
  • 74 replies
  • 12 likes

Superuser Contribution Premium Family

Hallo. Ich habe bitte eine Frage. Ich bin Mitglied es Spotify Premium Family Abos. Mein Spotify Account laeuft ueber Facebook. Ich moechte mich nun von Facebook trennen und ein unabhaengiges Konto errichten. Kann mich der Inhaber des Spotify Premium ...

  • Newbie
  • Hallo.  Ich habe bitte eine Frage.  Ich bin Mitglied es Spotify Premium Family Abos.  Mein Spotify Account laeuft ueber Facebook.  Ich moechte mich nun von Facebook trennen un...
  • user-removed
  • Not applicable
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Playlist removed

Hi Spotify, The playlist that I made is gone. But now I see almost the same playlist in your radiostations, with the same name and picture included the music. Well thats not a problem, but right now I dont have my list anymore. I cant find my music, ...

  • Casual Listener
  • Hi Spotify,   The playlist that I made is gone. But now I see almost the same playlist in your radiostations, with the same name and picture included the music. Well thats not a problem, but r...
  • dorien9393
  • Casual Listener
  • 721 Views
  • 2 replies
  • 0 likes
  • 721 Views
  • 2 replies
  • 0 likes

Can't login into my Spotify account through the app

Recently I am not able to login into my Spotify account via the app. It logs in when I connect to the web. I've uninstalled and reinstalled the app, got a new password but still it doesn't login. I am out of ideas may someone please help me. Thank yo...

  • Newbie
  • Recently I am not able to login into my Spotify account via the app. It logs in when I connect to the web. I've uninstalled and reinstalled the app, got a new password but still it doesn't login. I a...
  • azov
  • Casual Listener
  • 913 Views
  • 3 replies
  • 0 likes
  • 913 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify needs to revise its account security policy

(EDIT: After a few hours, I've managed to get my account back, the same way that it was prior to being hacked. I'd like to thank the Spotify support for their assistance in the matter) Hello guys, Not more than 20 minutes ago I was listening so some ...

  • Casual Listener
  • (EDIT: After a few hours, I've managed to get my account back, the same way that it was prior to being hacked. I'd like to thank the Spotify support for their assistance in the matter)   Hello...
  • ccg_thehacked
  • Casual Listener
  • 525 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Security
  • 525 Views
  • 2 replies
  • 1 likes

Superuser Contribution Log in

So I'm confused. I thought I knew my password, I typed everything in and it didn't work so I tried it a couple more times. By the 5th time I gave up and went to log in with Facebook still didn't let me so I reset my password, and it still didn't let ...

  • Newbie
  • So I'm confused. I thought I knew my password, I typed everything in and it didn't work so I tried it a couple more times. By the 5th time I gave up and went to log in with Facebook still didn't let ...
  • user-removed
  • Not applicable
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Ich glaube ich wurde gehackt

Hallo zusammen, ich habe seit einigen Tagen das Problem, dass sich ständig jemand mit einem Chrome webplayer in meinen account einwählt und irgendwelche musik hört die nicht von mir stammt. Auch werden songs oft nur 20 Sekunden abgespielt und dann zu...

  • Visitor
  • Hallo zusammen,   ich habe seit einigen Tagen das Problem, dass sich ständig jemand mit einem Chrome webplayer in meinen account einwählt und irgendwelche musik hört die nicht von mir stammt. ...
  • SSimonsen
  • Newbie
  • 2847 Views
  • 2 replies
  • 0 likes
  • Security
    Subscription
  • 2847 Views
  • 2 replies
  • 0 likes

Solved!! Spotify doesn't work

My spotify stopped working a couple a days ago. I couldn't search for music. Today my playlists stopped working to, so I can't listen to anything now! I have a premium account and I payed for this month!
When I try to see my playlists it's loading an...

  • Casual Listener
  • My spotify stopped working a couple a days ago. I couldn't search for music. Today my playlists stopped working to, so I can't listen to anything now! I have a premium account and I payed for this mo...
  • Alex701
  • Newbie
  • 39773 Views
  • 10 replies
  • 0 likes
  • Account
    Other
    Premium
  • 39773 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can't log into my account in the app but can do the same via desktop

I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or username. Which obviously is wrong since I can get o...

  • Casual Listener
  • I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or u...
  • user-removed
  • Not applicable
  • 464 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 464 Views
  • 1 replies
  • 0 likes

Please Help, Account Hacked

I have simultaneous log out and change passwords multiple time. Now my google uses two step verification with my phone so the leak must be because I can’t change my username. The **bleep** guy kept coming back. This is getting frustrating. I’m on a p...

  • Newbie
  • I have simultaneous log out and change passwords multiple time. Now my google uses two step verification with my phone so the leak must be because I can’t change my username. The **bleep** guy kept c...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta hackeada

Ha algumas semanas venho percebendo algumas coisas estranhas na minha conta: sons que nao reproduzi, recomendacoes de sons que eu nao escuto...achei que era alguma questao de algoritmo que tivesse dado erro.Mas na semana passada, descobri que havia a...

  • Casual Listener
  • Ha algumas semanas venho percebendo algumas coisas estranhas na minha conta: sons que nao reproduzi, recomendacoes de sons que eu nao escuto...achei que era alguma questao de algoritmo que tivesse da...
  • Nataliargoulart
  • Casual Listener
  • 3941 Views
  • 2 replies
  • 0 likes
  • Account
  • 3941 Views
  • 2 replies
  • 0 likes

Someone else using my account - log out of all devs. and password change do not help!

Hello, as in the title, I have logged off from all accounts, changed password and immediately again my account is used somewhere else. I have Family Premium for the time being. As it is Spotify is unusable.

  • Newbie
  • Hello, as in the title, I have logged off from all accounts, changed password and immediately again my account is used somewhere else. I have Family Premium for the time being. As it is Spotify is un...
  • IguanaSetup
  • Community Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Swapping audio on live album (ATTN: Listening hazard to those using earbuds)

Hello, I used my distributor to upload an album to all music streaming services / retailers and once it was live, I realized there had been some sort of glitch during the delivery process. The first song is much quieter (as if, unmastered) than the r...

  • Casual Listener
  • Hello,   I used my distributor to upload an album to all music streaming services / retailers and once it was live, I realized there had been some sort of glitch during the delivery process. T...
  • ajcrew
  • Casual Listener
  • 657 Views
  • 4 replies
  • 0 likes
  • Account
  • 657 Views
  • 4 replies
  • 0 likes

Solved!! CD baby artist account log in

i have a cd babys account which made a spotify artist account.i was wondering how i would sign into this artist account to control because i didn't make the artist account cd baby does and the email i use for cd baby i've tried to use it to sign into...

  • Casual Listener
  • i have a cd babys account which made a spotify artist account. i was wondering how i would sign into this artist account to control because i didn't make the artist account cd baby does and the emai...
  • kjac
  • Casual Listener
  • 9267 Views
  • 2 replies
  • 0 likes
  • 9267 Views
  • 2 replies
  • 0 likes

Solved!! Account suspended or terminated

How can i know if my account was suspended or terminated? 

  • Casual Listener
  • How can i know if my account was suspended or terminated? 
  • MattSuda
  • Spotify Star
  • 16465 Views
  • 2 replies
  • 0 likes
  • Account
  • 16465 Views
  • 2 replies
  • 0 likes

My artist page merged with someone else’s

Hey there! My name is Mina and my first single went live about 2 weeks ago. I’m using Distrokid and when the song went live, it went under a different Mina’s artist page. Is there a way to get this corrected? When I log into my artist’s page, it goes...

  • Casual Listener
  • Hey there!    My name is Mina and my first single went live about 2 weeks ago. I’m using Distrokid and when the song went live, it went under a different Mina’s artist page. Is there a wa...
  • CzechFencer
  • Composer
  • 5147 Views
  • 4 replies
  • 0 likes
  • 5147 Views
  • 4 replies
  • 0 likes

¿¿¿Como identifico mi nombre de calle???

Tengo una cuenta premium familiar que yo abrí con mi correo pero cuando la abrí no me solicitaron nombre de calle y código postal y ahora que envío invitaciones a mis familiares les piden esa información pero yo no la tengo, ¿alguien sabe como puedo ...

  • Newbie
  • Tengo una cuenta premium familiar que yo abrí con mi correo pero cuando la abrí no me solicitaron nombre de calle y código postal y ahora que envío invitaciones a mis familiares les piden esa informa...
  • negromier
  • Newbie
  • 1517 Views
  • 1 replies
  • 6 likes
  • 1517 Views
  • 1 replies
  • 6 likes

Solved!! Find out 3rd Party Spotify Account Access

Hello,I allowed a website, API or whatever to archive my "Discover weekly" Playlists. Now I don't want this service anymore. Problem: I don't remember, what website or whatever it was, I gave access (by connecting to my spotify account). Is there a p...

  • Casual Listener
  • Hello, I allowed a website, API or whatever to archive my "Discover weekly" Playlists. Now I don't want this service anymore. Problem: I don't remember, what website or whatever it was, I gave ...
  • salasol
  • Casual Listener
  • 3119 Views
  • 2 replies
  • 0 likes
  • 3119 Views
  • 2 replies
  • 0 likes

I cannot change my country settings

Hey everyone,I really try to change my country settings for over 2 hours and now I am running out of ideas...I moved to USA from Germany so my current coutry is Germany.-I checked my Ip-Adress; it says that I'm in the USA-My payment method is an Amer...

  • Newbie
  • Hey everyone, I really try to change my country settings for over 2 hours and now I am running out of ideas... I moved to USA from Germany so my current coutry is Germany. -I checked my Ip-Adress;...
  • TechManiac
  • Gig Goer
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

How to unscribe all spotify accounts in my name?

We have possible more spotify accounts on oure e-mails and i want to unscribe them all we dont use spotify anymore

  • Newbie
  • We have possible more spotify accounts on oure e-mails and i want to unscribe them all we dont use spotify anymore
  • TechManiac
  • Gig Goer
  • 569 Views
  • 1 replies
  • 0 likes
  • Account
  • 569 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Logging in to another country

Hello, I am so frustrated with spotify right now! I live in France but am American, so on this computer (in France) I have spotify installed and operating in English. I would now like to install spotify on my second computer that I bought a few month...

  • Visitor
  • Hello, I am so frustrated with spotify right now! I live in France but am American, so on this computer (in France) I have spotify installed and operating in English. I would now like to install...
  • user-removed
  • Not applicable
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes