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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14844 Views

7 replies

11 likes

Security
  • 14844 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554289 Views

991 replies

116 likes

Account
  • 554289 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131219 Views

74 replies

12 likes

Account
Login
Premium
  • 131219 Views
  • 74 replies
  • 12 likes

Superuser Contribution Cant Log In!!!!

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why cant you just have my username somewhere I can see it....

Casual Listener

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why can...

ShellyBarel

Casual Listener

1518 Views

10 replies

0 likes

  • 1518 Views
  • 10 replies
  • 0 likes

How to my premium from an account to another?

How can i move my premium fron an account to anorher?

Newbie

How can i move my premium fron an account to anorher?

IguanaSetup

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account was deleted for no reason, Premium customer. Had to start new account, can't access original

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment is up to date. I've been shut out of the service -...

Casual Listener

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment...

SpotifyLuke1

Casual Listener

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes

Facebook Connection Error

Hello, when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later." I already tried to delete Spotify from my Facebook Apps, but it didnt help. I am using my...

Newbie

Hello,   when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later."   I already tried to d...

707 Views

0 replies

0 likes

  • 707 Views
  • 0 replies
  • 0 likes

How to change the username?

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it not works. Pleeeeease, how can i change my usernam...

Newbie

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it...

Luke

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

My card was charged at 11:13pm march 7, 2018. my bill isnt due until march 8,2018

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from work tonight just to cancel it before 12am, because ...

Newbie

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from w...

Luke

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

U STEALED MY MONEY

WHATS GOING ON KIDS HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!

Newbie

WHATS GOING ON KIDS  HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!   <removed sensitive information>

Luke

Spotify Star

310 Views

1 replies

1 likes

Account
Premium
Subscription
  • 310 Views
  • 1 replies
  • 1 likes

Starbucks Partners spotify premium not working

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

Casual Listener

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

Marie9801

Newbie

5522 Views

9 replies

0 likes

  • 5522 Views
  • 9 replies
  • 0 likes

Logging in

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, but there is no email there. I do however get their u...

Newbie

I need to change my payment information, but when I try to log in it says error. I have tried every possible way to log in. When I try to change my password it says an email is sent to my account, bu...

AkdM_

Casual Listener

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Someone steal my acc

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail address and username) so I can't access back.

Newbie

Someone steal my account but I'm still paying premium price. In my credit card informations "[removed]" in 28/02/2018 is not mine. Can you delete this account? He/She changes everything(e-mail addres...

Maxim

Spotify Star

608 Views

1 replies

0 likes

Account
  • 608 Views
  • 1 replies
  • 0 likes

Tidak bisa masuk karena offline

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

Casual Listener

Saya me log out spotify dengan keadaan offline..ketika akan masuk lagi tidam bisa..dan ketika saya diberi pilihan untuk connect tetap tidak bisa.

iinnaassgg23

Newbie

32682 Views

8 replies

4 likes

Account
  • 32682 Views
  • 8 replies
  • 4 likes

Change the country

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?' BRJ.Alfonso

Newbie

Hi, I am currently more than 14 days in Bangladesh, I am trying to update my country in the profile but I does not give me any option, can you help?'   BR J.Alfonso

Maxim

Spotify Star

483 Views

3 replies

0 likes

  • 483 Views
  • 3 replies
  • 0 likes

Premium account is canceled??

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

Casual Listener

I have a premium account which is included to my Vodafone Turkey contract but my account is not premium since last sunday. Please help

Maxim

Spotify Star

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Malaysia - Premium

I am trying to sign up for premium but my current Maybank debit card is rejected. My card not activated for international use so would that be the issue here? Furthermore, why isn't there a paypal option for Malaysia? I use paypal when I want to make...

Newbie

I am trying to sign up for premium but my current Maybank debit card is rejected. My card not activated for international use so would that be the issue here?   Furthermore, why isn't there a ...

Dserenity9

Newbie

27124 Views

17 replies

0 likes

  • 27124 Views
  • 17 replies
  • 0 likes

Loging In

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can login.

Newbie

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can logi...

veronii

Casual Listener

2609 Views

5 replies

2 likes

Login
  • 2609 Views
  • 5 replies
  • 2 likes

Not receiving the Device Password

As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, but I didn't get any emails from Spotify. My email ad...

Visitor

As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, bu...

user-removed

Not applicable

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

Cant change country!

Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back to Sweden. I now have a billing address in Belgium c...

Casual Listener

Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back t...

henna_emilia

Newbie

705 Views

3 replies

1 likes

Account
Subscription
  • 705 Views
  • 3 replies
  • 1 likes

Facebook E-Mail changed, but Spotify didn't update.

Hello Spotifyans, I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

Newbie

Hello Spotifyans,   I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

XRFX

Regular

3155 Views

10 replies

2 likes

  • 3155 Views
  • 10 replies
  • 2 likes

Superuser Contribution Family Members accounts?

HI, I have a premium family account on spotify and have two family members on the account. But this isn't shown anywhere on my account. When I go to family plan it just shows a link asking if i'd like to invite anyone. I need to remove one of the two...

Newbie

HI,   I have a premium family account on spotify and have two family members on the account. But this isn't shown anywhere on my account. When I go to family plan it just shows a link as...

patrickluijpers

Newbie

523 Views

2 replies

0 likes

Account
  • 523 Views
  • 2 replies
  • 0 likes

Web Player down for two days

I don't understand why the web player isn't working for two days now...any help to fix it would be nice...using Chrome...cleared cookies...asked IT guy at work and he said it not an issue on our end...please help...I need my music or I will go insane...

Newbie

I don't understand why the web player isn't working for two days now...any help to fix it would be nice...using Chrome...cleared cookies...asked IT guy at work and he said it not an issue on our end....

user-removed

Not applicable

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes