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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76228 Views

28 replies

0 likes

  • 76228 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94051 Views

9 replies

2 likes

Account
Login
  • 94051 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Family. Move playlist and prefered music

Hi everybody. Is it possible to move all the playlists and prefered songs from an account to another in the same family? Thank you

Newbie

Hi everybody. Is it possible to move all the playlists and prefered songs from an account to another in the same family? Thank you

thilanae

Newbie

772 Views

2 replies

0 likes

  • 772 Views
  • 2 replies
  • 0 likes

Refusal for changing country

Hi all,I'm a student abroad for the year and I want to go Premium. Spotify automatically identified my country according to my IP and my current location. However, it does not accept my payment methods (with my French card) as they are different from...

Newbie

Hi all, I'm a student abroad for the year and I want to go Premium. Spotify automatically identified my country according to my IP and my current location. However, it does not accept my payment met...

Maxim

Spotify Star

349 Views

1 replies

0 likes

Account
  • 349 Views
  • 1 replies
  • 0 likes

Spotify logged me out of all my devices

Spotify log me out of all my devices and I can't log back in I even changed my password and it's still not working help please I need Spotify in my life HEELLPPP

Newbie

Spotify log me out of all my devices and I can't log back in I even changed my password and it's still not working help please I need Spotify in my life HEELLPPP 

570 Views

0 replies

0 likes

  • 570 Views
  • 0 replies
  • 0 likes

Solved!! Can same premium account be used on Alexa, Google Home and Mobile at home and office?

Hello, I have a premium Spotify account, can I use it on my alexa and google home at my home and also on my google home at the office? Will both home and office device stream together? Thanks

Newbie

Hello,   I have a premium Spotify account, can I use it on my alexa and google home at my home and also on my google home at the office?   Will both home and office device stream togeth...

jsannn

Community Legend

1948 Views

1 replies

0 likes

  • 1948 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not letting me log in????

Spotify won't let me log in and I've tried using my email, the first part of my email, and my username. I've reset my password and it's still saying something is incorrect. This happened out of no where when I started up spotify on my my phone, and I...

Newbie

Spotify won't let me log in and I've tried using my email, the first part of my email, and my username. I've reset my password and it's still saying something is incorrect. This happened out of no wh...

user-removed

Not applicable

2825 Views

12 replies

0 likes

Account
  • 2825 Views
  • 12 replies
  • 0 likes

Solved!! Username

Recently just made a new account to start fresh and bought premium right away. I just now realized that I have this awful username of just random numbers. I really don't want that and I think it would be so much easier to have a short username to rep...

Casual Listener

 Recently just made a new account to start fresh and bought premium right away. I just now realized that I have this awful username of just random numbers. I really don't want that and I think i...

rynh

Casual Listener

1112 Views

1 replies

0 likes

Account
Other
  • 1112 Views
  • 1 replies
  • 0 likes

Solved!! Potential Security Vulnerability in iPhone App - Unauthorized Spotify Account Usage;

Frankly, I'm baffled by this one. Hoping someone else has seen (or solved) a similar problem. About two months ago, I noticed several playlist from an artist that I did not recognize being listed as "Recently Played" on my iPhone. I listen to all typ...

Music Fan

 Frankly, I'm baffled by this one. Hoping someone else has seen (or solved) a similar problem.   About two months ago, I noticed several playlist from an artist that I did not recognize b...

LouieFig

Newbie

8009 Views

17 replies

5 likes

Account
Login
Premium
  • 8009 Views
  • 17 replies
  • 5 likes

Solved!! Payment by Spotify Gift Card

Are two $10.00 Spotify Gift Cards needed to receive one month of premium service? The cost of the monthly Spotify service in the US shows $9.99 plus tax.

Casual Listener

Are two $10.00 Spotify Gift Cards needed to receive one month of premium service? The cost of the monthly Spotify service in the US shows $9.99 plus tax.

rushfanmike

Casual Listener

615 Views

2 replies

0 likes

Subscription
  • 615 Views
  • 2 replies
  • 0 likes

Artist's name capitalization

Hi. I readed lot of simliar articles about this, but there are old and not about my specific problem. I want to have my artsit's name "caddythekid", with small letters all. Is that possible for realising music with this artist name. I mean without ca...

Newbie

Hi. I readed lot of simliar articles about this, but there are old and not about my specific problem.   I want to have my artsit's name "caddythekid", with small letters all. Is that possible ...

Maxim

Spotify Star

1924 Views

1 replies

0 likes

Account
  • 1924 Views
  • 1 replies
  • 0 likes

Solved!! I lost the control of my account lost all my playlists and there are new playlists including 1 song

Today morning i could not login to my spotify, everytime i tried it said i had the wrong password or i logged in and kicked out suddenly without any warning. Now i got the control back by changing my password but all of my playlists are deleted and n...

Casual Listener

Today morning i could not login to my spotify, everytime i tried it said i had the wrong password or i logged in and kicked out suddenly without any warning. Now i got the control back by changing my...

osornios

Spotify Star

870 Views

4 replies

0 likes

  • 870 Views
  • 4 replies
  • 0 likes

Cant Log In

For some reason I was logged out of my spotify account today. When I tried to log back into my account I was given an error message that reads "Unable to log in either username or password is incorrect." I've tried every possible solution listed on y...

Newbie

For some reason I was logged out of my spotify account today. When I tried to log back into my account I was given an error message that reads "Unable to log in either username or password is incorre...

phan_times

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

How Can I Get Live Customer Service from Spotify?

I desperately need to talk to a real live person regarding my boyfriend's Spotify account. He recently died very suddenly, and his device cannot be recovered. He was an amazing DJ and musician who had many custom made playlists that we cannot figure ...

Newbie

I desperately need to talk to a real live person regarding my boyfriend's Spotify account. He recently died very suddenly, and his device cannot be recovered. He was an amazing DJ and musician who ha...

user-removed

Not applicable

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Can't log in.

Today I got an email from Spotify saying that I was using unauthorized apps on my account and that I needed to uninstall the apps to use my account again. I uninstalled Spotify, even though I didn't have anything "unauthorized" and reinstalled it. I ...

Visitor

Today I got an email from Spotify saying that I was using unauthorized apps on my account and that I needed to uninstall the apps to use my account again. I uninstalled Spotify, even though I didn't ...

user-removed

Not applicable

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

IT WONT LET ME LOG IN

Today my spotify app will not let me log in. Ive resetmy password, and tried a different account but each time it didnt work. SOMEONE PLEASE HELP ME I NEED TO LISTEN TO DRAKE!

Newbie

Today my spotify app will not let me log in. Ive resetmy password, and tried a different account but each time it didnt work. SOMEONE PLEASE HELP ME I NEED TO LISTEN TO DRAKE!

user-removed

Not applicable

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

I cannot log in to my account

Can someone please help? I am paying for premium spotify and havent been able to use it because I can't log in... I've tried resetting the password multiple times, then I type in the new password that I just set and I still can't log in... No matter ...

Casual Listener

Can someone please help?   I am paying for premium spotify and havent been able to use it because I can't log in... I've tried resetting the password multiple times, then I type in the new pas...

chelsea_rheese

Casual Listener

380 Views

1 replies

0 likes

Login
  • 380 Views
  • 1 replies
  • 0 likes

My account has been hijacked.

Today, I was logged out of my account suddenly. When I tried logging back in, it said that my password was incorrect. I found later that my account didn't even exist. Obvious that couldn't be the case, as I have been using Spotify's member services f...

Visitor

Today, I was logged out of my account suddenly. When I tried logging back in, it said that my password was incorrect. I found later that my account didn't even exist. Obvious that couldn't be the cas...

alopezto6504

Casual Listener

379 Views

1 replies

1 likes

  • 379 Views
  • 1 replies
  • 1 likes

Can't Log In

Spotify recently automatically logged me out of my account. When I tried to log back in it kept saying incorrect password so I reset it. Then, it would log me in for less than a second before logging me back out saying something went wrong. No matter...

Newbie

Spotify recently automatically logged me out of my account. When I tried to log back in it kept saying incorrect password so I reset it. Then, it would log me in for less than a second before logging...

ViryV

Casual Listener

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Can't change my email address due to a bug

There's a typo in my email address on file (hptmail.com instead of hotmail.com) and I am unable to update it to the correct one. Whenver I try to change it in the Edit Profile section, the system rejects my submission because "You must specify a coun...

Visitor

There's a typo in my email address on file (hptmail.com instead of hotmail.com) and I am unable to update it to the correct one. Whenver I try to change it in the Edit Profile section, the system rej...

user-removed

Not applicable

560 Views

2 replies

0 likes

Account
  • 560 Views
  • 2 replies
  • 0 likes

Change country with Facebook login

I want to change my account from using UK debit card to Australia debit card so as to apply the student discount. However, at the My Account page, I could not change the country as for the payment method. And there is no way to change a country in Fa...

Casual Listener

I want to change my account from using UK debit card to Australia debit card so as to apply the student discount. However, at the My Account page, I could not change the country as for the payment me...

henryko

Casual Listener

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
  • 0 likes

Not able to login on phone

Hi everyone, Today I was listening to my spotify on my phone, only to be thrown out. I tried logging again using facebook (I am currently logged in on facebook on both the app and in browser). Error message says "Can't log in. Usernamn and password a...

Newbie

Hi everyone,    Today I was listening to my spotify on my phone, only to be thrown out. I tried logging again using facebook (I am currently logged in on facebook on both the app and in b...

m9kvvquw1fpr5df

Casual Listener

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes