Announcements

Help Wizard

Step 1

NEXT STEP

Can't log even though I have changed the password multiple times on laptop

Can't log even though I have changed the password multiple times on laptop

I've tried logging in to Spotify through my laptop and I have had to reset my password multiple times yet it still won't log me in and just says "Incorrect password or username" I am certain that I am using the correct password and email/username
Reply
1 Reply

Hey

 

That error may be a connection based error which means the Spotify client was unable to communicate with the Spotify servers. Normally it does mean your connection is being prevented by a firewall or other security software - but it can also be caused by other factors. 

 

You could try to connect using a different Wifi network, just to see if it's a local issue or a network one.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random