Can't log in and recovery password

[user-removed]

Hello,

My problem is that since yesterday i can't log in to my main Spotify account which e-mail is *snip*. It's very strange because even my saved password in web browser and apps shows invalid password or email after submit. Recovering password shows e-mail not associated message.

I created this account again with same e-mail and now my premium subscription is not available anymore.

It looks like some kind of account removal. 

Thanks in advance!

Best regards,
Carlos Eduardo Santiago

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

I'm sorry to hear this. Have you tried logging in using a different browser or incognito mode? If you have, and that doesn't work - please send me a screenshot of the error message being shown.

In terms of resetting your password, please try resetting it again here - using a different browser or incognito mode as well.

Let me know how this goes 🙂