Can't login, not receiving reset email ( it's not in my junk mail) HELP!

[battlebuddy]

I have been a happy Spotify Premium customer for many years now. I use spotify with my computer and my samsung phone. I have had Spotify working perfectly on my phone and signed in to my Premium account. I was listening to music, then I was randomly logged of my account. I requested the password but have not received the email to reset it for many days. (It is not in a junk folder, I just haven't gotten it) Desperate to get it working, I signed in through another email. I think by doing this I have mistakenly opened a new account seperate from my old Spotify account. It does not have any of my playlists from my phone or any of my saved music on it. I think I signed up for Premium again on my this new account by mistake. I think I stupidly signed up for two seperate Premium accounts and am now stuck paying for it on the account I cannot access because I lost the password and Spotify isn't responding to me. 

Why have I not received the email to reset my password? How do I access my account??  Can I cancel the accounts I opened up by accident and get my money back for the Premium I have just mistakenly signed up for?  I most of all want my main account back as it has years of saved music and would be devastating to lose. 

Customer service has not responded to me so I hope to get answers from this. I wish Spotify has a customer service phone number.