Can't upgrade to Premium in Chile

[franrodriguez]

Hi, I'm Francisca Rodriguez and since last Friday I've been trying to upgrade to premium in many times but it keeps on saying that my credit card is not working. Nevertheless, my credit card works just fine and I've bought online in shops that are not Chilean. I've tried with as many cards as I could and still the same error.

I wouth love to upgrade ASAP.

Thank you,

Francisca

PS: I attached the error that kept comming in every try.

[MichaelW]

Hi there,
Welcome at the Spotify Community!

I'm sorry to hear you're having trouble with upgrading to Premium. Do you live in Chile too? Your credit card should be from the country where you currently live in (your account should have the country set to Chile too).

I've translated the message from the image you've posted, and it looks like the default credit card error.

I would suggest you to get in touch with Spotify, so they can sort this out for you.

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