Forgotten password & can't access email, help?

[C_Hook]

So I've totally forgotten my password for my account (all my machines remember the password thankfully!) & I can't change the password to something new, because the email address I signed up to Spotify with is dead.  

It's attached to my facebook & I've paid for premium for years, does anyone have *any* idea how I can change the email address & password for my account at the same time, whilst not knowing my password OR having access to my old email address??

Thankyou in advance for help with my issues with being a numpty ❤️

[Taylor]

Hi @C_Hook ,

Feel free to submit this contact form where you specify your email, and someone at Spotify can sort this out for you.

If you get an automated reply, make sure to reply to it directly (even if it's from a no reply), and it will be sent to the staff.

Anthony

[MichaelW]

Hi there,
Welcome at the Spotify Community!

If you can't login with Facebook, I think the best thing you can do is to get in touch with Spotify.

Explain the situation. Please include as many details as possible, such as;

• Your Facebook mail address
• Date of birth
• Last 4 digits of your credit card

Because, Spotify will need to verify that you're the owner of the account.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.