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Cancel subscription button is missing

Cancel subscription button is missing

I follow the steps to cancel my subscription, but when I go to manage account page there is no button to cancel it (attached).

 

Can someone help me to find a way to cancel it?

 

Thanks

 

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2 Replies

Hello, I would recommend you contact Spotify and specify them the account you want to cancel your subscription to.

 

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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