Canceled my subscription but still getting charged

[aprhodes]

I cancelled my subscription awhile ago and am still getting charged. I've checked for multiple accounts and there are none. I've checked all my devices, and they all claim I'm using Spotify Free. How can I stop getting charged for something I'm not using?

[Maxim · Accepted solution]

Hey @aprhodes,

Maybe you've got another account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[rhodestx]

Thank you! Even though I've seen similar suggestions, your reply about another email address reminded me of a forgotten email account - that was it. Thanks for responding.