Cancelled service months ago, now billed for premium

[astralwerks]

Dear Spotify,

My bank notifies me that I'm about to be billed for Spotify premium. I cancelled the service months ago and haven't been using Spotify since. I have now cancelled my subscription but I wish to not be billed. Thank you for input!

[Maxim]

Hey @astralwerks,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[astralwerks]

OK, yes I got that! //John

[Maxim]

Great! Then you shouldn't be charged by Spotify.

[astralwerks]

Well, it seems like billing have started again and my bank have booked the
withdrawal. This seems like a technical or security issue but I can't reach
Spotify support, only this community 😞

[Maxim]

Hey @astralwerks,

Do you still need some help with this or is everything under control now?

Let me know.

[astralwerks]

Hi, thanks for checking back! (I tried mailing you but unfortunately it
bounced.) I got hold of Spotify support on Facebook and they helped me with
a refund. It was a three-month deal that automatically renewed even tough I
had cancelled it. Thank you for help! //John