Cancelling Premium

[fionawalker92]

I have multiple accounts with Spotify but only one is a Premium Account. I've been logged out of this one and I can't remember the username/email or password connected to it. Does anyone know the best way to cancel Premuim on this account? Would it be best to just contact my bank to stop the payments.... Has anyone else done it this way? 

Thanks!!

[LordRollin]

Hi @fionawalker92. I would recommend not having your bank cancel the payments, as that can lead to complications later on. Instead I would suggest that you reach out to support, as they should be able to track down your account for you.

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling. 

Let me know if you have any other questions or concerns that I might be able to assist with. Cheers!