Cannot log in

[Danica1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I keep trying to log in and it says that my email/username/password is incorrect which it isn’t because I have changed it multiple times and when I try to log in with my Apple ID it loads and then stops and does nothing. I tried waiting a few weeks and reinstalling the app and switching my phone on and off but nothing seems to be working. Please help solve this problem 

[OneByBoo]

Hi there @Danica1

thanks for reaching out !

Could you please let me know :

- Is this issue happens across multiple devices ?

- Are you getting any sort of error message ?

- Have you tried the steps provided here ?

Keep me posted 🙂