Cannot upgrade - empty web page

[levidobson]

I would like to upgrade my account, however the /hu/purchase/panel page shows an empty white page.

There are javascript errors on the page, namely it cannot load 2 different js bundles from fastly.net (offer-panel and sessioncam), and possibly therefore I get an error saying spweb.payments.newflow is not a function, and cannot read property sessioncam of undefined.

[EthanS1]

Hey Guys! (@demiandirksen,@levidobson,@xxenixx

@kmorgan813,@Maddox75,@Maddox75)

It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue.

At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working!

If this issue is still happening let me know so I can log this 🙂

Best Wishes!

@EthanIsAmazing

[EthanS1]

Hey @g-mad,
It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue. At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working!

If this issue is still happening let me know so I can log this 🙂

[EthanS1]

Hey @savvyeyes,

It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue. At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working!

If this issue is still happening let me know so I can log this 🙂

Best Wishes,

[tonmitch]

I am trying to actually do a Premium Family plan and for some reason the payment button is not working..  I know I pressed it about 20 times, and nothing happened.. 

So their site must be having issues.

[EthanS1]

The issue was fixed but now is re-appearing again.

This is under investigation as we speak.

Keep eyes on the Community for updates!

[a_spitzer]

The page loads, but when you click to purchase Family Premium nothing happens - thanks for the assistance!

[EthanS1]

This is currently being investigated much deeper.

As we are not staff we do not have a ETA on it being fixed.

Thanks bearing with us

[trixtur]

There is still a problem. I can see the page but as others have said, it won't allow me to subscribe my family. So while my wife gets to listen to her commercial free music I have to have commercials until this is resolved.

[EthanS1]

Hi,

Let's try some trouble-shooting! 🙂

• Try clearing your browser's cache and cookies to see if it helps.

Keep me posted 🙂

Thanks!

[trixtur]

It interesting to note that while the form action on the page goes to: /us/new-payment-flow/prepare/

The network activity when clicking the button only runs a POST to https://www.spotify.com/us/purchase/error/log/

[trixtur]

I'll use an entirely different browser.

[yfitops1]

https://www.spotify.com/uk/new-payment-flow/prepare/

I tried this URL - didnt work. Come on Spotify!

[trixtur]

I ran the same procedure with FireFox rather than Chrome. Just to be completely sure I even tried Safari.

No go. 😞

[EthanS1]

Spotify are aware of the issue and I'm following the same steps as the Cares team. It looks like they are investigating as we speak aswell 🙂

[yfitops1]

I tried Safari on MacOS and IOS, Chrome and IE in a virtual machine. All the same.

Totally clean no ad blocking or content filtering.

[g-mad]

A service update message or something from Spotify about this problem would be a start from them. Simple customer service please!!!

[Jordi]

Hi guys,

Thank you all reporting this issue to the community. I'll pass this on to the right folks and report back when I have an update.

In the meantime, try resetting your browser cache or try a different browser might help.

Also, could you please provide:

 - Your browser

 - Operating System

 - Country

 - Internet Service Provider

[thrice814]

Whenever I click the START MY PREMIUM FOR FAMILY link, the link doesn't work and I'm not directed anywhere. I just get stuck and I don't know what I can do since that is the only page to get the Premium Family subscription. I entered my payment details over and over to no avail. I already have a premium account and still nothing to resolve my dilemna. Please help!

[g-mad]

Hey @EthanIsAmazing the problem still hasn't been resolved 😞

[ViperMkII]

I upgraded from the free to premium plan yesterday but I now want to upgrade to the family plan (hinsight probably should have gone to family but anyways)

When I go to upgrade get as far as check payments details screen with the button "Start my Premium for Family" but clicking on the button does nothing.  Attached is the screen I mean"

Could it be because I only upgraded yesterday?  Or is there something else I am missing?

Cheers

Andy