Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I cant log in with my actual account. (Not this one)
I get message that my account details are wrong.
When i made the account with username, it turned into random numbers and letters i dont remember. (I did not use facebook!)
It is a premium account and i want it back.
Solved! Go to Solution.
Sorry to hear that didn't help, @Teyong, but I may be able to suggest a few more things!
On your new account, are you able to find your old account using search? If so, you should be able to right-click the name > Share > Copy Spotify URI. From there, you can get the username from that.
You should have copied something like spotify:user:c4uqr1q2tdseahmzi914tt6ze - c4uqr1q2tdseahmzi914tt6ze is the username
Then, go to https://spotify.com/login and enter that username where it asks for an email address or username 🙂 Password as normal!
I tried on my phone and on my PC. It did not work.
I get this message:
The username or password is incorrect (Error code 3)
What to do?
Thanks for checking that, @Teyong!
Are you able to try and find your account log in details using this Spotify Support article: https://support.spotify.com/article/do-i-have-an-additional-account/?
Cheers!
Still not working 😞
It gives me this error message:
"The username you provided is not associated with an active Spotify account."
I know the password to my account, but not the e-mail. I always just used my name to log in, not my email.
Sorry to hear that didn't help, @Teyong, but I may be able to suggest a few more things!
On your new account, are you able to find your old account using search? If so, you should be able to right-click the name > Share > Copy Spotify URI. From there, you can get the username from that.
You should have copied something like spotify:user:c4uqr1q2tdseahmzi914tt6ze - c4uqr1q2tdseahmzi914tt6ze is the username
Then, go to https://spotify.com/login and enter that username where it asks for an email address or username 🙂 Password as normal!
It worked! 🙂
Thank you so much!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…