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Cant log in

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Cant log in

I cant log in with my actual account. (Not this one)

I get message that my account details are wrong.

When i made the account with username, it turned into random numbers and letters i dont remember. (I did not use facebook!)

It is a premium account and i want it back.

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Sorry to hear that didn't help, @Teyong, but I may be able to suggest a few more things!

 

On your new account, are you able to find your old account using search? If so, you should be able to right-click the name > Share > Copy Spotify URI. From there, you can get the username from that.

 

You should have copied something like spotify:user:c4uqr1q2tdseahmzi914tt6ze - c4uqr1q2tdseahmzi914tt6ze is the username

 

Then, go to https://spotify.com/login and enter that username where it asks for an email address or username 🙂 Password as normal!

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6 Replies

Hey, @Teyong! Help's here!

 

Does following the steps in this article help here? 

 

Let me know!

I tried on my phone and on my PC. It did not work.

I get this message:

 

The username or password is incorrect (Error code 3)

 

What to do?

Thanks for checking that, @Teyong

 

Are you able to try and find your account log in details using this Spotify Support article: https://support.spotify.com/article/do-i-have-an-additional-account/?

 

Cheers!

Still not working 😞

It gives me this error message:

"The username you provided is not associated with an active Spotify account."

 

I know the password to my account, but not the e-mail. I always just used my name to log in, not my email.

Marked as solution

Sorry to hear that didn't help, @Teyong, but I may be able to suggest a few more things!

 

On your new account, are you able to find your old account using search? If so, you should be able to right-click the name > Share > Copy Spotify URI. From there, you can get the username from that.

 

You should have copied something like spotify:user:c4uqr1q2tdseahmzi914tt6ze - c4uqr1q2tdseahmzi914tt6ze is the username

 

Then, go to https://spotify.com/login and enter that username where it asks for an email address or username 🙂 Password as normal!

It worked! 🙂

Thank you so much!

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