Cant switch duo profile on IOS

[jboyd88]

Hi, 

I am currently on Spotify Duo plan in the UK. 

My girlfriend set up the Duo account however we are unable to switch to her profile on her phone. 

See is on an iPhone 7 with the latest IOS. 

Also, it would see there is a strange email address associated with her duo account which she doesn't remember putting in (its her name in it but its not her email address). 

Can anyone help us log into her profile?

Thanks!

[Billy-J]

Hey @jboyd88, thanks for reaching out to the Community!

In that case, it's best that she checks out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures she can take to protect her account, such as resetting her password every few months, and not using passwords she hasn't used on other sites. There is also a great guide here for some more measures on protecting her account.

If she sees an email from Spotify, and can’t tell if it’s legit, she can use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.