Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey
I would like to switch from having the Spotify Family to the Spotify Premium, how will I be able to do this?
Hello!
You need to cancel your Family subscription first. Don't worry, you won't lose your remaining Premium days 😉 You can subscribe to Premium here then.
Tell me if it worked, please 😉 Have a great day!
Thanks, but now I have a new problem!
I tried to cancel my Spotify Family subscription, but they required my password. Which I of course have forgotten. My Spotify-account is old and linked to my previous mailbox of which I no longer have control over, so if I press "Forgotten password?" I'm not able to get to my e-mail which my account is linked to.
Any ideas?
I'm not even sure if the password I'm typing when trying to cancel is wrong. But at least the website says it's wrong.
Actually, when I log out and in again, my current password seems to work fine. But it doesn't work when I try to cancel my subscription.
Hello!
Are you logged in on the Spotify page? If so, please contact Spotify using their contact form and tell them to reply to your new address.
Have a great day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…