Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Change of password link not working

Change of password link not working

I have recently gotten a new phone and so logged out of my Spotify account. Obviously can’t remember password so reset it via email link.
However the link isn’t working. It says it’s no longer valid (it’s 35 seconds old).

I’m on and iphone, in australia, on a premium account. 

 

 

Reply
1 Reply

Hey there @LTay1

 

Thanks for getting in touch about this and welcome to the Community. 

 

Just to confirm, are you trying to reset your password from this page? 

 

If yes and it still doesn't work, we suggest reaching out to our Support team through any of these channels so they can take a look at your account and give you a hand with this.


Hope this helps. If you need a hand with anything else, the Community is here for you. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts