Changed card details, charged twice?

[poppiem]

I had to change my card details as I changed my bank account, I am normally charged £4.99 a month for premium as I have student discount however once I had changed my card details and signed back in it now says I am being charged £9.99 a month but still states that a discount is applied? I have emailed and received no reply, I do not want to pay £9.99 a month but can't seem to understand why they have charged me twice and why?? Can anyone help please?

[Peter__]

It sounds like something might have gone wrong with the discount when you swapped cards. How long ago did you get in touch via email?

[poppiem]

Friday but the payment is due to come out very soon hence the urgency 😞

[Peter__]

Ok, have you got the 8-digit case number from when you got in touch and I will ask someone to check it out for you?

[poppiem]

01979727 thankyou very much!

[Peter__]

I have passed that over to a member of the team to pick up so hopefully someone will get back to you soon(ish).

[poppiem]

Thankyou for your help!

[Greg]

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@poppiem wrote:
01979727 thankyou very much!

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You should get an email very soon!