Changing bank details for DD

[emi-lou]

I need to change the bank details for my Direct Debit. However, I can’t see anywhere on my Spotify app or on the website to do the change.

It’s a real pain not to have a contact number or ‘live chat’ function.

I’m in the UK, in case that affects things.

Please can someone help?

Thank you x

[Dian]

Hey @emi-lou,

Thanks for posting in the Community.

You can find more information on how to pay for a subscription or update the payment details on this page. 

With some payment methods like direct debit it is also necessary to cancel the subscription first in order to be able to enter the new payment data. Here you can find out how to cancel your subscription. 

If you don't see a Premium subscription on the web page, it is possible, that you have another free account and you're logged in on it. How to find out if you have multiple accounts you can see here.

Hope this helps,

Cheers!