Charged after 20 days after switching to Premium for Family

[user-removed]

My spotify subscription renewal date is 26th of every month. This month I switched to spotify family and I was charged on 16th instead. Why was I charged 10 days before?

[LordRollin]

Hi @user-removed. Upon switching to a family account the premium on the accounts is redistributed evenly between all of the accounts so that they share a single, common renewal date. For some members this means that their renewal date will move forward, while for others it will move back. In your instance you probably had the most premium time left which is why your account moved forward when the premium's were averaged out. Please let me know if you have any other questions or anything else I might be able to help you with. Cheers!

[user-removed]

Well in that case, you should refund the charges for 10 days on a prorated
basis. Besides none of my family member were added when the renewal date
was moved back 10 days, so your point doesn't make sense, because you
assumed that you already knew accounts of my family members.

[LordRollin]

Hi @user-removed. As I am not a Spotify employee unfortunately that's not something I  can do. My understanding is that upon registration the conversion occurs regardless of whether or not any family members have been added. For more details you can check out this Q&A as well as this FAQ.

If you would like to seek a refund your best bet will be reaching out to support and explaining your situation to them. I cannot make any guarantees, but as I said it'll be your best bet. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

[user-removed]

Hi, thanks for helping out. I will contact the spotify support team.