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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83630 Views

29 replies

0 likes

  • 83630 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104889 Views

10 replies

3 likes

Account
Login
  • 104889 Views
  • 10 replies
  • 3 likes

Superuser Contribution Hola, necesito ayuda!

Pague con mi tarjeta pero no me deja acceder a la cuenta premium y no se donde informar el recibo de pago. Mis datos son dianita_15mdd@hotmail.com y celular 3124855442. Gracias

Newbie

Pague con mi tarjeta pero no me deja acceder a la cuenta premium y no se donde informar el recibo de pago. Mis datos son dianita_15mdd@hotmail.com y celular 3124855442. Gracias

Alejandro_C

Spotify Legend

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Premium but says Its free

My account is premium and saying it's now free can someone please help and tell me how to fix it , as it will not let me listen to any music

Newbie

My account is premium and saying it's now free can someone please help and tell me how to fix it , as it will not let me listen to any music

Muangelicam

Casual Listener

357 Views

3 replies

0 likes

Premium
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to link spotify with twitter

Hello, first, i'm usinng the french version of spotify so pardon me for inexact translation.So I have a problem with sharing spotify songs on twitter, i try to link my accounts but i get the message : "Impossible to link accounts". Is there a solutio...

Newbie

Hello, first, i'm usinng the french version of spotify so pardon me for inexact translation. So I have a problem with sharing spotify songs on twitter, i try to link my accounts but i get the messag...

Alejandro_C

Spotify Legend

2174 Views

1 replies

0 likes

Account
  • 2174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Data de débito da assinatura

Entrei no site para alterar a data de pagamento do minha assinatura e segui os passos conforme abaixo (change-subscription-renewal-date Para mudar sua data de pagamento mensal do Spotify:1. Siga estes passos para cancelar sua assinatura Premium para ...

Newbie

Entrei no site para alterar a data de pagamento do minha assinatura e segui os passos conforme abaixo (change-subscription-renewal-date😞   Para mudar sua data de pagamento mensal do Spotify: ...

Alejandro_C

Spotify Legend

3368 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3368 Views
  • 1 replies
  • 0 likes

Solved!! spotifiy isnt working

So i signed up for spotify using facebook and have always logged in with the facebook button without a problem its had me logged in for a year without problems now it randomly signed me out of spotify when i click log in with facebook it just says fa...

Casual Listener

So i signed up for spotify using facebook and have always logged in with the facebook button without a problem its had me logged in for a year without problems now it randomly signed me out of spotif...

gilmascarenhas-

Casual Listener

1042 Views

13 replies

0 likes

  • 1042 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution i already subscribe my account to premium 4 days ago but now its turn to free :C

I already subscribe my account to premium 4 days ago but today its turn to free.my sub page also said im on free,but i already paidhelp me

Casual Listener

I already subscribe my account to premium 4 days ago but today its turn to free. my sub page also said im on free,but i already paid help me

Alejandro_C

Spotify Legend

353 Views

1 replies

0 likes

Account
Premium
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution leaving a family plan

I'm apart of a family plan, but not the admin, and I want out of it. How do I get my premium family plan subcription canceled without canceling the whole family plan?

Newbie

I'm apart of a family plan, but not the admin, and I want out of it. How do I get my premium family plan subcription canceled without canceling the whole family plan?

Alejandro_C

Spotify Legend

296 Views

1 replies

0 likes

Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled Spotify but still being charged monthly

Hi, I am using spotify family premium with one family member. I was soon offered by my mobile provider of free premium since im using ther mobile service.I was asked to cancel my current subscription.So i canceled. and it says. I need to wait until 2...

Newbie

Hi,   I am using spotify family premium with one family member.  I was soon offered by my mobile provider of free premium since im using ther mobile service. I was asked to cancel my cu...

Alejandro_C

Spotify Legend

259 Views

1 replies

0 likes

Account
Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Updating credit card info

I received a pop-up notice within the Spotify app that I must update my payment details. This is true, my old card was cancelled and new card reissued. However,. I tried to update the information and it takes my card Info and such, then asked for stu...

Music Fan

I received a pop-up notice within the Spotify app that I must update my payment details.  This is true, my old card was cancelled and new card reissued.  However,. I tried to update the inf...

kurtd

Music Fan

455 Views

2 replies

0 likes

Premium
Subscription
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Coutry

Im trying to use my prepaid card That I just bought but I cant since it stuck in like a grey box that doesnt let me choose any country please Help me change it to Hong Kong

Newbie

  Im trying to use my prepaid card That I just bought but I cant since it stuck in like a grey box that doesnt let me choose any country please Help me change it to Hong Kong

Alejandro_C

Spotify Legend

317 Views

1 replies

0 likes

Account
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Members keep getting replaced

I currently have Spotify Family and keep getting members replaced with unknown users. I have my account linked to Facebook where I have a few layers of security as well as notifications if my account is accessed so I know that it is not a breech of f...

Newbie

I currently have Spotify Family and keep getting members replaced with unknown users. I have my account linked to Facebook where I have a few layers of security as well as notifications if my account...

Alejandro_C

Spotify Legend

349 Views

1 replies

0 likes

Account
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creating a playlist for a specific group of people

Hey Community! I would like to know it there is a way that I can start a playlist that only a specific group of people can access...Do I do this through my own account, or do I need to start a new account? If it would be through my account, how do I ...

Newbie

Hey Community!   I would like to know it there is a way that I can start a playlist that only a specific group of people can access...Do I do this through my own account, or do I need to start...

Alejandro_C

Spotify Legend

266 Views

1 replies

0 likes

Account
  • 266 Views
  • 1 replies
  • 0 likes

Changed Email to a wrong one, and now i forget my password

hello,i changed my email and password several months ago. recently, i opened my profile and noticed that i mistype my email account (i type @gmai.com instead of @gmail.com). when i'm trying to change it, i can't, because i forget my password (i rando...

Casual Listener

hello, i changed my email and password several months ago.  recently, i opened my profile and noticed that i mistype my email account (i type @gmai.com instead of @gmail.com). when i'm trying ...

awangn6600

Casual Listener

617 Views

2 replies

1 likes

Account
Login
  • 617 Views
  • 2 replies
  • 1 likes

Superuser Contribution Add on From phone network

I just entered a new contract with my phone netwrok (Vodafone Ireland), one of the perks of the contract is free spotify prenium for 2 years. I already have an exisitng spotify account which had a prenium subsciprion up until I cancelled it today. I'...

Newbie

I just entered a new contract with my phone netwrok (Vodafone Ireland), one of the perks of the contract is free spotify prenium for 2 years. I already have an exisitng spotify account which had a pr...

Alejandro_C

Spotify Legend

223 Views

1 replies

0 likes

Account
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - I cancelled my Premium prior to accepting the invite. Now I cannot log into IOS

I upgraded my account to Family and sent an invite to my wife. Prior to her accepting and redeeming the voucher/invitation code she cancelled her premium. Now she cannot log into her Iphone app. My account says she is active. What shall I do?

Newbie

I upgraded my account to Family and sent an invite to my wife. Prior to her accepting and redeeming the voucher/invitation code she cancelled her premium. Now she cannot log into her Iphone app. My a...

Alejandro_C

Spotify Legend

244 Views

1 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Self Service | Device Management

I have now paid 25.84$ for the past 2 months for spotify..that is outrageous and way to much money! And to top it off I haven't been able to access the services cause it keeps saying I need to purchase the premium which I have cause you people are ch...

Newbie

I have now paid 25.84$ for the past 2 months for spotify..that is outrageous and way to much money! And to top it off I haven't been able to access the services cause it keeps saying I need to purcha...

Alejandro_C

Spotify Legend

342 Views

1 replies

0 likes

Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Gift Card

I bought a GiftCard and saw it being activated but everytime I try to put it in it says that the code is not aviable in this country (I bought it in the city I live) or oops try again.

Newbie

I bought a GiftCard and saw it being activated but everytime I try to put it in it says that the code is not aviable in this country (I bought it in the city I live) or oops try again.

papou1334

Regular

342 Views

1 replies

0 likes

Account
Other
Premium
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro no Pagamento

Fiz o pagamento do cartão crédito(modo de pagamento escolhido) porém o Spotify está me mandando emails falando que o pagamento não foi feito.Alguém poderia me explicar o que podem estar acontecendo

Casual Listener

Fiz o pagamento do cartão crédito(modo de pagamento escolhido) porém o Spotify está me mandando emails falando que o pagamento não foi feito. Alguém poderia me explicar o que podem estar acontecendo

Alejandro_C

Spotify Legend

314 Views

1 replies

0 likes

Account
Premium
  • 314 Views
  • 1 replies
  • 0 likes

no longer want premier

i have tryed logging in logging out on the app on the website on a desktop on the app it says premier on the website it says free!? ive tryed on the help page but didnt work at all! help?!

Newbie

i have tryed logging in logging out on the app on the website on a desktop on the app it says premier on the website it says free!? ive tryed on the help page but didnt work at all! help?!

Jordi

Community Legend

458 Views

1 replies

0 likes

Premium
  • 458 Views
  • 1 replies
  • 0 likes