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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165365 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165365 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11115 Views
  • 6 replies
  • 11 likes
  • Security
  • 11115 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513843 Views
  • 986 replies
  • 112 likes
  • Account
  • 513843 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125511 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125511 Views
  • 74 replies
  • 12 likes

Superuser Contribution Help

Will the payment be considered even if it was sent through Cebuana though the payment was meant to be sent via LBC? Thanks in advance.

  • Newbie
  • Will the payment be considered even if it was sent through Cebuana though the payment was meant to be sent via LBC? Thanks in advance.
  • Laura
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uk Spotify has slowed to a crawl and won't load subcription info

Anyone know why the internet connection for Spotify UK is so slow? More importantly why won't it load the Subscription page so that I can change my credit card details?

  • Newbie
  • Anyone know why the internet connection for Spotify UK is so slow?   More importantly why won't it load the Subscription page so that I can change my credit card details?
  • Laura
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and iTunes charged me TWICE for the same account- Frustrated Spotify user !!!!!

Hey people, my failure to better manage my subscriptions has resulted in me being charged twice, once by Spotify and once iTunes, for the SAME account, associated to the same e-mail, and username. Take a lesson from my mistake. But what is frustratin...

  • Newbie
  • Hey people, my failure to better manage my subscriptions has resulted in me being charged twice, once by Spotify and once iTunes, for the SAME account, associated to the same e-mail, and usernam...
  • Laura
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium but can't download songs

I'm a postpaid subscriber which the network offers free Spotify premium..I already checked the status of my account thru the network provider And informed me that I'm still on premium. I could still log in to my account but I can't download songs or ...

  • Newbie
  • I'm a postpaid subscriber which the network offers free Spotify premium..I already checked the status of my account thru the network provider And informed me that I'm still on premium. I could still ...
  • Laura
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Account does not exist

Hey guys I really need your help. Everytime I try to log into my Spotify account it tells me that the account does not exist. I have tried to change my password and when I write in my username I get the same message. I have called my service provider...

  • Newbie
  • Hey guys I really need your help. Everytime I try to log into my Spotify account it tells me that the account does not exist. I have tried to change my password and when I write in my username I get ...
  • tomasrex
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong FB Account (change preferences not working!)

Hi guys, So I signed up for Spotify whilst in work, and when I went to link it with my FB account it automatically grabbed my 'work' FB account and not the one I actually want to use. I've seen many solutions saying go to preferences and to disconnec...

  • Newbie
  • Hi guys,   So I signed up for Spotify whilst in work, and when I went to link it with my FB account it automatically grabbed my 'work' FB account and not the one I actually want to use. &nbsp...
  • Laura
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not allowing me to purchase premium

I have had premium for almost a year and today I tried to listen and it said I needed to update my payment because my card had been changed last month.When I went to enter my card information and hit 'continue' it then pops up in red saying "Oops, se...

  • Newbie
  • I have had premium for almost a year and today I tried to listen and it said I needed to update my payment because my card had been changed last month. When I went to enter my card information and h...
  • Laura
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook account connected

I tried to connect my account to facebook, but it connected a different account now I have their name and their photo. No matter how many times I click disconnecy from facebook then I connect with my acutal account it will connect to the other accoun...

  • Casual Listener
  • I tried to connect my account to facebook, but it connected a different account now I have their name and their photo. No matter how many times I click disconnecy from facebook then I connect with my...
  • illertton
  • Casual Listener
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Solved!! Cannot Cancel Premium Account

I have been trying to cancel my premium acount but to no avail. I have followed the steps here in the community but my spotify desktop account itself shows that "I am Spotify Free" whenever I click the Subscriptions, which is impossible because I am ...

  • Casual Listener
  • I have been trying to cancel my premium acount but to no avail. I have followed the steps here in the community but my spotify desktop account itself shows that "I am Spotify Free" whenever I click t...
  • user-removed
  • Not applicable
  • 516 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 516 Views
  • 5 replies
  • 0 likes

Offline

It says that I am offline on my phone and on my computer although I have perfect internet connection (4G on my phone). Did log in and out again, nothing changes. This has been going on for 2 days now. Any help would be appreciated.

  • Casual Listener
  • It says that I am offline on my phone and on my computer although I have perfect internet connection (4G on my phone). Did log in and out again, nothing changes. This has been going on for 2 days now...
  • johnnybgoode88
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • Other
  • 226 Views
  • 2 replies
  • 0 likes

Adding family members while overseas

I have a Spotify account in the USA. My company has recently moved us to Canada (we don't know for how long). I went to sign my daughter up for spotify and cannot join her to the family plan because my billing address is in the USA, while my IP addre...

  • Newbie
  • I have a Spotify account in the USA.  My company has recently moved us to Canada (we don't know for how long).  I went to sign my daughter up for spotify and cannot join her to the family p...
  • Maxim
  • Spotify Star
  • 1059 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1059 Views
  • 1 replies
  • 0 likes

Cannot activate family premium (Oups ! Une erreur s'est produite. Réessayez plus tard)

I can't activate my premium family account via the link that I have been provided.What can I do?It just tells me to retry later (really useful error message thanks to the developers!).

  • Newbie
  • I can't activate my premium family account via the link that I have been provided. What can I do? It just tells me to retry later (really useful error message thanks to the developers!).
  • Maxim
  • Spotify Star
  • 849 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 849 Views
  • 1 replies
  • 0 likes

Can't change my country

Hey guys, I have to change my country in order to continue using Spotify. However, under Accoount Settings, I can't choose any country other than my current one.In read already that some people solved the problem under Subscription. When I click on t...

  • Newbie
  • Hey guys,   I have to change my country in order to continue using Spotify. However, under Accoount Settings, I can't choose any country other than my current one. In read already that...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Family account clarifications - other members already have premium accounts

Hi, can't find the following information on here or the website. My sister, her partner and I want to start a Family subscription. We all live at the same address.They both already pay for a premium subscription. The website and support docs aren't c...

  • Newbie
  • Hi, can't find the following information on here or the website.   My sister, her partner and I want to start a Family subscription. We all live at the same address. They both already pa...
  • Hubo
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 307 Views
  • 1 replies
  • 0 likes

I got charged days before my premium expires. What to do?

Hi all, as you can see in my photo below, I subscribed to premium promo of spotify (P 9.00 for 3 months) last 3/5/16... Then days before that promo expires, I cancelled my subscription, and when I woke up today, I found a bill from my credit card pro...

Screen Shot 2016-07-24 at 2.32.58 PM.png Screen Shot 2016-07-24 at 2.16.26 PM.png
  • Newbie
  • Hi all, as you can see in my photo below, I subscribed to premium promo of spotify (P 9.00 for 3 months) last 3/5/16... Then days before that promo expires, I cancelled my subscription, and when I wo...
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Deactivated facebook

I deactivated my Facebook account today. I tried to get back onto spotify, only to realize that i have a reoccuring membership on my other account that i need to stop, or get the account back. Thank you.

  • Newbie
  • I deactivated my Facebook account today. I tried to get back onto spotify, only to realize that i have a reoccuring membership on my other account that i need to stop, or get the account back. Thank ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

2 separate Premium Acc to Family

Hi! My husband & I have separate Premium accounts, and I'd like to combine the two into Spotify Family. How do we go about this? Do we both have to cancel our Premium accounts, and then open up a Family account? Will we have to create new usernames? ...

  • Newbie
  • Hi! My husband & I have separate Premium accounts, and I'd like to combine the two into Spotify Family. How do we go about this? Do we both have to cancel our Premium accounts, and then open up a...
  • user-removed
  • Not applicable
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 280 Views
  • 1 replies
  • 0 likes