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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4246 Views
  • 0 replies
  • 9 likes
  • Security
  • 4246 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462902 Views
  • 974 replies
  • 110 likes
  • Account
  • 462902 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204828 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204828 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112766 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112766 Views
  • 72 replies
  • 12 likes

Can't choose my country in list of countries

I set up Spotify Premium for family with my mothers account as the main account, but when I went on my own account and tried changing my settings, the changes wouldn't save because the country I chose was invalid (Norway). Naturally, to save my setti...

  • Casual Listener
  • I set up Spotify Premium for family with my mothers account as the main account, but when I went on my own account and tried changing my settings, the changes wouldn't save because the country I chos...
  • Maxim
  • Spotify Star
  • 323 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 323 Views
  • 3 replies
  • 0 likes

Premium possible to download songs onto basic MP3 player (Zune)?

Is it possible to download subcription songs with Premium onto a Zune? The Zune does not have Internet connectivity. It's like a basic MP3 player.

  • Casual Listener
  • Is it possible to download subcription songs with Premium onto a Zune? The Zune does not have Internet connectivity. It's like a basic MP3 player.
  • Qluraqan
  • Music Fan
  • 554 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 554 Views
  • 3 replies
  • 0 likes

.99 cent 3 month premium but I want to upgrade to family after 1 month, how will this work?

So I've only used 1 month of 3 months but I want to upgrade to family plan today. If I do this do I forfeit my remaining 2 months of .99 or will family plan and payment not start until the 3 months expire ?

  • Newbie
  • So I've only used 1 month of 3 months but I want to upgrade to family plan today. If I do this do I forfeit my remaining 2 months of .99 or will family plan and payment not start until the 3 months e...
  • Maxim
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 461 Views
  • 1 replies
  • 0 likes

Payment problems

I tried to pay premium 3 times but spotify told me that there was a problem with the payment, 1 hour later i check my bank account and i have paid for spotify 3 times, but I don't have premium. Sorry if there's a spelling mistke im not american.

  • Newbie
  • I tried to pay premium 3 times but spotify told me that there was a problem with the payment, 1 hour later i check my bank account and i have paid for spotify 3 times, but I don't have premium. Sorry...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 1 likes
  • Account
  • 241 Views
  • 1 replies
  • 1 likes

Missing account

I got logged out when spotify had issues and have lost my premium. Tried uninstalling/reinstalling the app and changing my password. As far as I can tell I must have a duplicate account but don't have another email address that I can remember and no ...

  • Newbie
  • I got logged out when spotify had issues and have lost my premium. Tried uninstalling/reinstalling the app and changing my password. As far as I can tell I must have a duplicate account but don't hav...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Login
  • 141 Views
  • 1 replies
  • 0 likes

Can't find old account

Hi there,I have changed jobs recently (spotify was on my old work phone and desktop) and it appears my old account was deleted. I tried to log back in, but couldn't find the account so just signed up to a new one thinking it would be the same. A few ...

  • Newbie
  • Hi there, I have changed jobs recently (spotify was on my old work phone and desktop) and it appears my old account was deleted. I tried to log back in, but couldn't find the account so just signed ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Cancelled my spotify account still taking money off me. Plis i forgot my email and password

Hey there I cancelled my spotify premium account but it's still deducting money from my account and now I can't remember my email and password. It's also taking money 2 aweek off my account

  • Newbie
  • Hey there I cancelled my spotify premium account but it's still deducting money from my account and now I can't remember my email and password. It's also taking money 2 aweek off my account
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium
  • 246 Views
  • 1 replies
  • 0 likes

Need help

I subscribed on spotify premium using my credit card. But ive got a free spotify premium as a promo of globe telecom. how can I unsubscribe my 1st subrcription using my credit card.

  • Newbie
  • I subscribed on spotify premium using my credit card. But ive got a free spotify premium as a promo of globe telecom. how can I unsubscribe my 1st subrcription using my credit card.
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Paying for Spotify Premium through iTunes but still shows as free

I moved from Spotify Free to Premium and are paying via iTunesBut when I log on to my Spotify account via a webpage it still shows as freeAnd this is prevnting me from hooking up to my new Sonos system I boughtI heard Spotify just needs to update my ...

  • Newbie
  • I moved from Spotify Free to Premium and are paying via iTunes But when I log on to my Spotify account via a webpage it still shows as free And this is prevnting me from hooking up to my new Sonos ...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Premium uppgrade

Hej, I just upgraded to premium and invited my two kids. We all have separate accounts today. Will the accounts automatically change into premium? No risk for double charges? Best Regards ilona

  • Newbie
  • Hej, I just upgraded to premium and invited my two kids. We all have separate accounts today. Will the accounts automatically change into premium? No risk for double charges? Best Regards ilona &nbs...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium
  • 216 Views
  • 1 replies
  • 0 likes

Being charged for premium when I cancelled my subscription.

I had made sure that my automatic renewal was off so that this wouldn't happen but when my Spotify premium expired I was charged again. I would like to know why and I would also like my money back!!!

  • Casual Listener
  • I had made sure that my automatic renewal was off so that this wouldn't happen but when my Spotify premium expired I was charged again. I would like to know why and I would also like my money back!!!
  • Maxim
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 288 Views
  • 3 replies
  • 0 likes

Changed facebook password now I can't login

Hi I recently changed my facebook password and now I cannot log in spotify with facebook anymore. (tryinglogging in with the webplayer prompts me to the message "username or password wrong", while trying logging in on the desctop app gives me an erro...

  • Newbie
  • Hi   I recently changed my facebook password and now I cannot log in spotify with facebook anymore. (tryinglogging in with the webplayer prompts me to the message "username or password wrong...
  • user-removed
  • Not applicable
  • 1073 Views
  • 2 replies
  • 0 likes
  • Account
  • 1073 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Artist account

Hey there! I woud like to know how the connection between my music and my account is made. I can search and listen to my music on spotify, but I haven't gotten my account. Thank you for your time, Hellen.

  • Newbie
  • Hey there! I woud like to know how the connection between my music and my account is made. I can search and listen to my music on spotify, but I haven't gotten my account.   Thank you for your...
  • MattSuda
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

locked out of premium account

Somehow spotify logged me out of my premium account. When I attempted to log back im through facebook it said an account already existed with this email. Of course it does that's the account I pay for and want to use! Followed help forum instructions...

  • Newbie
  • Somehow spotify logged me out of my premium account. When I attempted to log back im through facebook it said an account already existed with this email. Of course it does that's the account I pay fo...
  • Skydye84
  • Newbie
  • 5428 Views
  • 4 replies
  • 0 likes
  • 5428 Views
  • 4 replies
  • 0 likes

Paid for premium and won't let me log in

I paid for premium and my Spotify app on my I phone 6s just says my email or password is wrong witch it isn't.

  • Newbie
  • I paid for premium and my Spotify app on my I phone 6s just says my email or password is wrong witch it isn't.
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Login
  • 238 Views
  • 1 replies
  • 0 likes

Can't pay with my credit card after payment failures

I've always used my credit card to pay for my suscription. 2 months ago spotify couldn't charge me because i had no founds so i moved back to free suscription. Now that my credit card has money on it again, spotify won't let me pay with it (It always...

  • Newbie
  • I've always used my credit card to pay for my suscription. 2 months ago spotify couldn't charge me because i had no founds so i moved back to free suscription. Now that my credit card has money on it...
  • Alberto_mx
  • Regular
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Paid for premium, only have access to free

I paid for premium subscription and the amount was deleted from my bank account but I still only have access to the free subscription. I have logged out and logged back in. I have deleted the app on my iPhone and redownloaded it. Nothing seems to be ...

  • Casual Listener
  • I paid for premium subscription and the amount was deleted from my bank account but I still only have access to the free subscription. I have logged out and logged back in. I have deleted the app on ...
  • Susanacs13
  • Newbie
  • 1065 Views
  • 11 replies
  • 0 likes
  • Premium
  • 1065 Views
  • 11 replies
  • 0 likes

ATT SPOTIFY People!

I have used yall the whole time u have been in the USA...But now I pay for the UPGRADE and my spotify has been OFFLINE getting the 101....... I haven't been able to hear any of my music now for almost 3weeks and I pay for it!!! HELP!! I'm Not Happy a...

  • Newbie
  •  I have used yall the whole time u have been in the USA...But now I pay for the UPGRADE and my spotify has been OFFLINE getting the 101....... I haven't been able to hear any of my music now for...
  • Gerhald
  • Casual Listener
  • 581 Views
  • 2 replies
  • 0 likes
  • 581 Views
  • 2 replies
  • 0 likes

Cannot log into my premium account but still being charged

I haven't been able to log into my premium account for months and Spotify has yet to respond to any of my emails asking for help. It is pathetic how there is no customer service line that I can call, and I have to rely on them email me back which the...

  • Visitor
  • I haven't been able to log into my premium account for months and Spotify has yet to respond to any of my emails asking for help. It is pathetic how there is no customer service line that I can call,...
  • user-removed
  • Not applicable
  • 646 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 646 Views
  • 10 replies
  • 0 likes

Upgraded from Premium to Family, no devices listed but cannot add a device

I am so lost! I upgraded from Premium to Premium Family today, which is what it says when I log in with a browser on my computer. My phone simply says "Premium." Either way, I removed all devices for offline listening on the browser, but when my son ...

  • Casual Listener
  • I am so lost! I upgraded from Premium to Premium Family today, which is what it says when I log in with a browser on my computer. My phone simply says "Premium." Either way, I removed all devices for...
  • StephDol
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • Login
  • 175 Views
  • 1 replies
  • 0 likes