Charged for Premium (no receipt, not showing up)

[cwillycs]

I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did not receive a receipt and it is not showing up on my account. It has been 3 days, and I have logged out and in multiple times and restarted my computer, my iPhone, and have deleted and reinstalled both the desktop app and the mobile app. Please help!!

[Merik]

Hey there @cwillycs, welcome to the community!

I actually had this issue happen to me too. Don't worry, it's just a temporary hold. Since you didn't complete the process the charge will clear within a week. Sorry for the whole mixup this has caused. I know it can be really frustrating. If you're in the U.S. I highly recommend you manually verify your eligibility at https://spotify.sheerid.com/ Let me know if you have any questions! 🙂

[user-removed]

So this is my problem too, and i did wait for about a week before I tried to solve it through uninstalling and relogging in. NO premium still. I live Australia and my previous premium accoutn (that I got for free) was through my phone company TELSTRA. Can anyone help me out with this.....looks like I will be charged with no way to access premium music or cancel...

[osornios]

@user-removed

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

What does it show?

[user-removed]

It still shows free subscription. I have contacted Spotify about 4 days ago and still have not heard from them. I feel powerless.

[osornios]

@user-removed

That's too long. How did you contact them?

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

They take, at the most, 24 hrs to reply.