Charged for premium even though I cancelled subscription

[SolfonicToast]

Hi,

Today I was charged the full £9.99 for premium even though I have cancelled my subscription.

I would still like to carry on with premium but since I am a student I can get the 50% off offer. 

Any help with getting this sorted?

[josephhoodster]

I have just been charhed for premium, and I have actually had to cancel twice!

My account says I have cancelled today but Spotify have still debited my PayPal account!  What is galling is that I went through the tortuous cancellation routine "Do I want to cancel", "do I really want to" and "am I sure"

How do I get them top credit me back the £9.99 

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[MattSuda · Accepted solution]

@josephhoodster @SolfonicToast 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.