Charged twice after changing payment method

[MatheusOrsi]

Plan

Premium

Country

Brasil/Portugal 

Device

Galaxy A5 2017

Operating System

Android Oreo

My Question or Issue

I lived in Brazil and had spotify premium there. On october's 31st I closed my account and credit card there, but while the bank was performing this process spotify charged the payment. On November's 5th there was a credit and a debit on the credit card bill of the same value as the spotify premium there, R$16,90. Despite of the credit, the bank is charging me 33.80, a double charge for spotify premium. That's not correct, because I was also charged in the beginning of December, once I changed the payment method to my credit card in Portugal. I want to know what happened and if I will get my money back, once I don't have an account in Brazil anymore. 

[OneByBoo]

Hey there @MatheusOrsi,

and thanks for reaching out to the community !

Please check out these two articles on charging reasons and refunds.

- Why have i been charged?

- Refund Policy

After gathering all info needed for you case, please contact support through this form and have them take action on sorting your issue out.

Let me know if this helped 😃

[MatheusOrsi]

I can't see any form in the link you shared, there's only the article but no text boxes

[OneByBoo · Accepted solution]

Hey there !

Click on "Payment Help" and follow the steps targeting your issue.