Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Commercial on Instagram

Solved!

Commercial on Instagram

I saw a commercial on Instagram from Spotify Norway (I live in Norway) that said "it's spotify's birthday, and we will celebrate by giving you 6 months of Spotify premium for 19kr" the commercial looked thrustworthy because it was from Spotify itself, so I decided to check it out. I filled in my contact information like my name, address, email and than lastly my MasterCard information. I realized later that I wasn't asked to choose a password or antything like that, as I thought I was creating a new account, but I don't really know what I did...? Now I just want to undo it, because I don't want my MasterCard attached to this so that they can draw money from it. But how?
Reply

Accepted Solutions
Marked as solution

@Stinearnesen,

 

Thanks for your patience while I was checking some things with the Spotify team.

 

I'd recommend always checking the official Spotify site for offers: https://support.spotify.com/account_payment_help/subscription_information/spotify-new-subscriber-off... That way, we can prevent missunderstandings 🙂

 

The Instagram ad and site (that the ad linked to) are definitely not from Spotify.

 

Hope this clears things up.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies

Hey @Stinearnesen,

 

That doesn't sound right at all. Are you able to post a screenshot of the ad and post a link to that site?

 

Thank you.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Here is a screenshot of the commercial, but when I click the link It just says "site not found". Thank you for your reply btw:)
IMG_6361.PNG

Thank you Very much for your help, I figured it out and cancelled my subscribtion.
Marked as solution

@Stinearnesen,

 

Thanks for your patience while I was checking some things with the Spotify team.

 

I'd recommend always checking the official Spotify site for offers: https://support.spotify.com/account_payment_help/subscription_information/spotify-new-subscriber-off... That way, we can prevent missunderstandings 🙂

 

The Instagram ad and site (that the ad linked to) are definitely not from Spotify.

 

Hope this clears things up.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts