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Compromised

Compromised

I logged in to Spotify on my PC and someone was logged in to Chrome Web Player playing some awful music.

I immediately removed all access to my account via 3rd party apps, change password, signed out all devices.

 

What I would like to know is, to be able to login to Chrome Web Player, they would have had to have known my account login details right (I dont use facebook etc login) just username and password.

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3 Replies

Hey @guitaristanime, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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Hi

 

Thanks, I really want to know what methods can be used to login to my account in Chrome Web Player though as this will help me to work out what element of my account was compromised and how.

Hey @guitaristanime,

 

The only way you can log in on the browser is the Web Player or your Spotify account. You would either log in with an email, password, or if you have a Google account, Apple ID login, or Facebook account already connected to your account. 

 

Let me know if that answers your question!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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