Connect to Facebook :"Sorry there has been a temporary error, please try again later."

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Connect to Facebook :"Sorry there has been a temporary error, please try again later."

mfueser
Casual Listener

Hi,

 

I cannot link my facebook profile to my account. Could someone please look into that?

 

Thanks,

  Michael

25 Replies

Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

Peter__
Community Legend

Hey :) 

 

Have you tried connecting it online from your online account?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

mfueser
Casual Listener
Hi,

that does not work either :(.

Best regards,
Michael

Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

Peter__
Community Legend

Hey again :) 

 

Just asked one of the lovely Spotify staff about this, they can't see any problems with your account and it seems to be already connected to Facebook. 

 

Have you tried logging out and back into the client again? 

It could just be a temporary blip with Facebook. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

mfueser
Casual Listener
Here is what I'm trying to do:

Disconnect my "old" spotify account. Try to link my new account, which is used by my mobile provider Telekom, because with that option I can use spotify without killing the data volume in my data plan.
It won't work, no matter what I do.

Best regards, Michael

Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

Rocio
Spotify Legend

Hello!

 

I am going to private message you in order to assist you further.

 

Sorry for the inconveniences!

 

;)

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬

Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

johan_anden
Newbie

Hi,

 

I have the same problem. I try to connect to my facebook account using spotify. But it does not work. I seems like I'm already connected to a facebook account but I still cannot disconnect. It is like my account is linked in the backgorund somehow. If I login using my facebook details I have got premium but no play lists but when I login with my spotify account I have no premium but all my play list. Please fix this problem asap since I have already paid for premium...

Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

Peter__
Community Legend

Hey! Welcome to the community :)

It sounds like you have two accounts, as you described in your post.You will need to get in touch with the customer services team directly using the online contact form and they will be able to merge those for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

Zenum
Newbie

Hi there, i got the same problem.

Im a spotify premium user, by my mobile phone operator, merged with facebook.
Ive used spotify on my android phone for serveral months with no problems at all. Now, today, when i try to open spotify, it says that i have to log in again. Ive tried to set my device password on your webpage, but when i enter the information on my phone, i get following message on the phone: Temporary error while merging accounts. Ive looked at the forums for help, but found no solutions. What do i do?

Re: Connect to Facebook :"Sorry there has been a temporary error, please try again later."

Peter__
Community Legend

Hey! Welcome to the community :)

That is strange, it sounds like a possible duplicate account issue or something else has gone wrong with the Facebook connection. I would suggest you get in touch with the Spotify team directly using the online contact form so they can investigate this a little closer for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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