Cuenta robada

[saraliciuos90]

 Today i received an email where I was informed that my email was changed and bielpok0465@ gmail.com has taken control of my account, I was working while this happened so when I tried to logged in it didn’t allowed me to.

 I completed all the steps to try to recover my account but do to I found this hacked too late, they take over my account and I have my payment information and my premium family account active there.

Im desperate due to my profile and music are in hands of a thief.

[Bella_K]

Hi there.

I'm so sorry to hear that! I get how frustrated you would be - having someone with your account details.

Anyway, I'm not here to make you feel worse, only to help a fellow Spotify user!

The best thing I can think of for you to do is to carefully read this Spotify article and follow all instructions:

https://support.spotify.com/sk/account_payment_help/privacy/someone-has-gained-access-to-my-account/

I wish you good luck on resolving this issue.

Hope this helps!

Kind Regards,

BK