Help Wizard

Step 1

NEXT STEP

Customer services - premium trial

Customer services - premium trial

i accidentally purchased a free trial of Spotify premium however there is no option to cancel it and once the free trial is over, I will automatically be charged. I checked the help section and the instructions it gives to cancel a subscription are out of date as I can't find any option to cancel. How do I get in touch with someone from customer services? Surely there must be someone I can phone or email that can cancel this for me?
Reply
1 Reply

Hey there! 

 

At this moment the only Premium trial that doesn't give the option to cancel is our 7-day trial. It'll cancel by itself when is over and you won't be charged. If you're sure you didn't get this trial and you're not able to cancel your subscription, you can get in touch with our accounts team at https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares. Let us know if you need anything else. 

 

Keep on dancing 🙂

Suggested posts