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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88452 Views

9 replies

2 likes

Account
Login
  • 88452 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

747869 Views

13 replies

4 likes

Account
  • 747869 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757199 Views

18 replies

29 likes

  • 757199 Views
  • 18 replies
  • 29 likes

Charged Twice

For the past 2 months I've been charged twice for my subscription. I have no reason to lie about this. I have sent information and keep getting the run around instead of someone saying they will fix th issue. I will NOT send in my personal bank state...

Casual Listener

For the past 2 months I've been charged twice for my subscription. I have no reason to lie about this. I have sent information and keep getting the run around instead of someone saying they will fix ...

Ox1

Roadie

257 Views

1 replies

0 likes

Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Please remove session on all devices

I've recently noticed someone got their hands on my account and has been changing the music while I've been listening. I changed the password, but now I need for all device sessions to be logged out.

Newbie

I've recently noticed someone got their hands on my account and has been changing the music while I've been listening. I changed the password, but now I need for all device sessions to be logged out.

Ox1

Roadie

1546 Views

1 replies

0 likes

Account
Login
Security
  • 1546 Views
  • 1 replies
  • 0 likes

Nathan_7mx

Ningún pago acepta mi Spotify y solo lo puedo tener free

Casual Listener

Ningún pago acepta mi Spotify y solo lo puedo tener free

259 Views

0 replies

0 likes

Login
  • 259 Views
  • 0 replies
  • 0 likes

Nathan_7mx

No acepta ningún pago mi Spotify y solo puedo tenerlo en free

Casual Listener

No acepta ningún pago mi Spotify y solo puedo tenerlo en free

160 Views

0 replies

0 likes

Login
  • 160 Views
  • 0 replies
  • 0 likes

Cannot join a spotify family, although my premium 3 month has ended.

My three month spotify premium has ended, yet i am unable to join my spotify family. I have read on a board somewhere that the staff have to switch my account to free(?) again even though it's ended? Because it says that i am unable to join the spoti...

Newbie

My three month spotify premium has ended, yet i am unable to join my spotify family. I have read on a board somewhere that the staff have to switch my account to free(?) again even though it's ended?...

Oreste

Composer

574 Views

3 replies

0 likes

Account
Subscription
  • 574 Views
  • 3 replies
  • 0 likes

Solved!! i need a refund

i tried to do the student discount but when i enterd my a college it said incorrect college and i couldnt get past the college box but a few seconds later i got a charge from spotify for my premium purchase for 5 dollars BUT i dont have premium and i...

Newbie

i tried to do the student discount but when i enterd my a college it said incorrect college and i couldnt get past the college box but a few seconds later i got a charge from spotify for my premium p...

KatesHere

Community Legend

1048 Views

9 replies

0 likes

Other
Subscription
  • 1048 Views
  • 9 replies
  • 0 likes

Unable to link to my facebook account

So i need some help with something, years ago i made an account via facebook and didnt realy know what i was doing, fast forward a few years and i made a new account and supscribed to prmium, ive since tried to link my new account to my facebook,, ke...

Newbie

So i need some help with something, years ago i made an account via facebook and didnt realy know what i was doing, fast forward a few years and i made a new account and supscribed to prmium, ive sin...

186 Views

0 replies

0 likes

Account
  • 186 Views
  • 0 replies
  • 0 likes

Starbucks and Spotify

Hello I had the free premium when I was working for Starbucks and I just recently quit so I no longer have the luxerys of free Spotify which is fine but when I tried to sign up to pay it wouldn't let me. I tried logging out and logging back in but it...

Newbie

Hello I had the free premium when I was working for Starbucks and I just recently quit so I no longer have the luxerys of free Spotify which is fine but when I tried to sign up to pay it wouldn't let...

Ox1

Roadie

740 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 740 Views
  • 1 replies
  • 0 likes

Cant login. Appears to be im trying to login in a different country.

I cant log in anymore because it appears im trying to login in a different country, which is not true. Second time it happpens.

Newbie

I cant log in anymore because it appears im trying to login in a different country, which is not true. Second time it happpens.

Oreste

Composer

293 Views

1 replies

0 likes

Login
  • 293 Views
  • 1 replies
  • 0 likes

Spotify gift card or paying in advance

I am from Portugal and I would like to offer a spotify premium account as a gift but spotify gift cards don't exist in my country. Is it possible to pay 2 months in advance? Is there any way to do it? Thank you

Newbie

I am from Portugal and I would like to offer a spotify premium account as a gift but spotify gift cards don't exist in my country. Is it possible to pay 2 months in advance? Is there any way to do it...

210 Views

0 replies

0 likes

Account
Premium
  • 210 Views
  • 0 replies
  • 0 likes

Payment Not working

Hi, I am creating multiple accounts for personal reasons and would like some help with the below accounts, in regards to premium subscription payments. RDGRA01 WORKEDRDGRA02 WORKEDRDGRA03 WORKEDRDGRA04 DIDN'T WORKRDGRA05 DIDN'T WORKRDGRA06 DIDN'T WOR...

Newbie

Hi,   I am creating multiple accounts for personal reasons and would like some help with the below accounts, in regards to premium subscription payments.   RDGRA01 WORKED RDGRA02 ...

248 Views

0 replies

0 likes

Account
Premium
Security
Subscription
  • 248 Views
  • 0 replies
  • 0 likes

Premium disappeared, please help

Hello, i need help. I have tried contact Spotify though the contact page twice so far. Every single time they just tell me to look at the community etc. I have paid for my premium for MONTHS. There was a billing problem and the payment got taken out ...

Newbie

Hello, i need help. I have tried contact Spotify though the contact page twice so far. Every single time they just tell me to look at the community etc. I have paid for my premium for MONTHS. There w...

user-removed

Not applicable

226 Views

1 replies

0 likes

Account
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Is there a way to gift someone a student premium membership?

Hi guys,Is there a way to gift someone a student premium membership? Or a way to change your premium membership to a student membership while doubling your subscription time?For example if I were to gift someone 6 months of premium membership but the...

Casual Listener

Hi guys, Is there a way to gift someone a student premium membership?  Or a way to change your premium membership to a student membership while doubling your subscription time? For example if...

zed132

Casual Listener

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Cannot find "Unlimited" option anymore, I'm being forced to pay for "premium". Help

I was on "unlimited" plan and I had to stop paying for a month because of reasons but when I tried re-subscribing, it's forcing me to pay only premium and I don't want that because I have no need for mobile Spotify.Thanks.

Visitor

I was on "unlimited" plan and I had to stop paying for a month because of reasons but when I tried re-subscribing, it's forcing me to pay only premium and I don't want that because I have no need for...

user-removed

Not applicable

615 Views

4 replies

0 likes

Account
Subscription
Unlimited
  • 615 Views
  • 4 replies
  • 0 likes

Your country does not match the one set in your profile

Device: OSX, Windows Phone Operating System Version: El Capitan, Windows Phone 8.1 Spotify Version: I dont know Description:When I try to login on OSX and Windows Phone I receive the message: Your country does not match the one set in your profile. I...

Newbie

Device: OSX, Windows Phone   Operating System Version: El Capitan, Windows Phone 8.1   Spotify Version: I dont know   Description: When I try to login on OSX and Windows Phone I...

Dreadlord

Community Legend

688 Views

1 replies

0 likes

Desktop
Windows Phone
  • 688 Views
  • 1 replies
  • 0 likes

Was cahrged to my card 3 times

So yesterday I bought the student discount spodify and I got charged 3 times for it. I dont know what to do. Should I call my bank or do I have to tell spodify? If u guys can let me know that would be great!

Newbie

So yesterday I bought the student discount spodify and I got charged 3 times for it. I dont know what to do. Should I call my bank or do I have to tell spodify? If u guys can let me know that would b...

user-removed

Not applicable

293 Views

2 replies

0 likes

Other
  • 293 Views
  • 2 replies
  • 0 likes

Premium to Student

I have Spotify Premium currently, but i would like to change it so i can get a student discount as I am currently in college. How do I do that?

Casual Listener

I have Spotify Premium currently, but i would like to change it so i can get a student discount as I am currently in college. How do I do that?

Nico

Community Legend

219 Views

1 replies

0 likes

Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Charged and verified

Paid and charged for student account and verified. Still no premium

Casual Listener

Paid and charged for student account and verified. Still no premium

Sierra_kng

Casual Listener

267 Views

2 replies

0 likes

Premium
Subscription
  • 267 Views
  • 2 replies
  • 0 likes

Switching from regular paypal to Movistar subscription (SPAIN)

Hi guys, I'm little bit confused. I'm movistar client and here in spain we have the possibility to contract a special subscription of spotify premium. I'm premium already with paypal so when I changed to Movistar I realized I could save little bit of...

Visitor

Hi guys,   I'm little bit confused. I'm movistar client and here in spain we have the possibility to contract a special subscription of spotify premium. I'm premium already with paypal so when...

251 Views

0 replies

0 likes

Account
Premium
Subscription
  • 251 Views
  • 0 replies
  • 0 likes

COSTS After Unsubscribing!

Hello, my problem is as follows. At a certain date i got myself a 30 day free trial, whereby I payed with iDeal, so it could get the 1 cent it needed. On my page it said that my free trial subscription would stop at 16/11/15 , so I canceled it that d...

Casual Listener

Hello, my problem is as follows.   At a certain date i got myself a 30 day free trial, whereby I payed with iDeal, so it could get the 1 cent it needed. On my page it said that my free trial s...

12567193

Newbie

273 Views

2 replies

0 likes

Account
Premium
Subscription
  • 273 Views
  • 2 replies
  • 0 likes