Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Just got a new phone, and tried to get my account logged in, but says I don't have premium. Chance it might be under a different account but can't find a way to figure it out. Help!!! I miss my music
Hello, i wrote to:kundendienst_de@spotify.comoffice@spotify.com to delete/kill/cancel my Account for ever.But not the german support writes back and delete my account also the international mailadress. Please help me!Thanks!
I have cancelled my premium account 2 months ago but still being charged ever since. Account name: girts mucins
WAAROM ALTIJD DIE ALBUMS DIE ER WEER AFGEHAALD WORDEN??????WAAROM ALTIJD EEN DOWNGRADE BIJ ELKE UPDATE??????WAAAAAAROOOOOOOOOOOMM???
Hi, my account got hacked and someone changed the email. so i cant reset passwords because it just gets sent to that email. is there anyone i can talk to or a number i can call?
I am a student at John Tyler Community college and have tried to sign up for the student subscription but it doesn't recognize my info, how can this be fixed?
cant use my spotify when im offline. i use my pre-paid code from red label to enjoy music on Spotify even if im offline but it dosen't work.
Dear spotify, i'd like to delete my account but apparently you don't want users to leave. As i've seen with other users, if i try to delete my account through the "contact form" i get in an infinite loop. Can you please help me?
I am currently trying to gift a membership and I can't get past the first page. I fill out all the fields press continue and it takes me right back to the first page.
Hi there, I want to delete my account permanently. I have tried going through the contact form but I just recieve an automated response which doesn't help me at all. I understand Spotify doesn't want us to delete our accounts, however I only want to ...
I have two Spotify accounts, one is free and the other is premium. Now i want to deactivate the free account created through FB. How can I disconnect my email address and Facebook account from my free Spotify account and use them in my premium accoun...
Sufficient funds will be available January 12th
I got a new card from my bank when they merged with other banks, but I can't change the current paying card to the one I use. There's nothing wrong with my card, I use it in stores and have used it to pay online, but for some reason I get a message t...
Hi! I bought a new television:SAMSUNG UHD television UE48JU6415 48" 4K TELEVISIO and I can't find spotify application.I can only find Deezer. I don't wanna change to Deezer! When the Spotify is coming to this TV model? Even the sales person told me t...
You all know you have to give your adress for signing the premium account. I've tried plenty of times but spotify always says my adress is not valid then I can't buy the premium account. What does it mean? Do they think I live in a jungle or somethin...
I signed up for the introductory trial offer for 9pesos for 3months but when I looked at my account details it charged me 129pesos (the standard price) and for 1 month only! I don't know what went wrong? Please help me. I'm confused. I used my moms c...
Tengo contratado Premium a través de Movistar. He solicitado la baja y se ha realizado en los servicios de Movistar pero sigo teniendo Premium y en Spotify aparece como a través de un tercero de tal forma que no puedo dar de alta Spotify familiar. He...
A couple of days ago I created a spotify Family account and sent the invitation to a member but she has never recieved anything on her mail. Whant can I do to solve this situation?? We both had a free spotify account before getting the fa,mily one. T...
Hey, I'm getting really frustrated. Here's the deal: - I logged in to spotify on my husband's profile. - I made my own profile.- I logged out of spotify on his profile and logged in on my profile.- Next time I go to spotify on my profile, it's logged...
I had to cancel my Premium and would love to delete my account for good since the system that spotify uses for account management is ridiculously bad. Also there is a complete disregard for customers, I sent 2 emails complaining about my account bein...