Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76331 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94165 Views
9 replies
2 likes
I used a credit card to become premium, but Spotify says my card is having a bad day and couldn´t make the payment. I tried it twice but didn´t work. I recieved two messages from my bank saying i made two payments for Spotify, but i don´t even have p...
I used a credit card to become premium, but Spotify says my card is having a bad day and couldn´t make the payment. I tried it twice but didn´t work. I recieved two messages from my bank saying i mad...
Not applicable
478 Views
5 replies
0 likes
I have just invited one of my family (wife) into Spotify Family and they can't successfully upgrade their free account using the invite code as it says that the family member must also be in the same country!!! We are both in the UK and all living ha...
I have just invited one of my family (wife) into Spotify Family and they can't successfully upgrade their free account using the invite code as it says that the family member must also be in the same...
Spotify Star
372 Views
1 replies
0 likes
Hi, i wanted the 99c for three month deal. Have never used Spotify before. Now I only have 7 day trial. How can I fix this? Thanks.
Hi, i wanted the 99c for three month deal. Have never used Spotify before. Now I only have 7 day trial. How can I fix this? Thanks.
Casual Listener
560 Views
9 replies
0 likes
SOLVED:I connected on another laptop and managed to change my country.Maybe it was the proxy of the office that did not allow me to change, thinking I was in another country... Hi Guys! I found some old discussions about this topic, but still did not...
SOLVED: I connected on another laptop and managed to change my country. Maybe it was the proxy of the office that did not allow me to change, thinking I was in another country... &...
183 Views
0 replies
0 likes
Hello everyoneAfter a default of payment, because of my credit card details Visa reached the end of that validity, my Spotify account is blocked, I handed the new issue of my new Visa card, and despite this, I can only play 2 music before that it sto...
Hello everyone After a default of payment, because of my credit card details Visa reached the end of that validity, my Spotify account is blocked, I handed the new issue of my new Visa card, and d...
Casual Listener
197 Views
1 replies
0 likes
i recently just got the offer about 3 months free spotify premium and i just paid the $9.99. I am a bit confused on how the payment will be. Right now it says that i will be charged on the 28 of January again but i thought it said the three months fr...
i recently just got the offer about 3 months free spotify premium and i just paid the $9.99. I am a bit confused on how the payment will be. Right now it says that i will be charged on the 28 of Janu...
Not applicable
634 Views
4 replies
0 likes
Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?
Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?
Not applicable
313 Views
3 replies
0 likes
Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to pay Spotify when my subscription of premium ends......
Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to ...
Casual Listener
241 Views
1 replies
0 likes
How long does a response take from support email? I would like to be able to talk to someone. Is there a phone number? Is there a live chat?
How long does a response take from support email? I would like to be able to talk to someone. Is there a phone number? Is there a live chat?
Newbie
5843 Views
14 replies
2 likes
I upgraded to the premium-- no more ads and able to skip! However; I am still getting the ads and unable to skip! I would like this fixed because I am paying for it because when I did it online it was taken from my account at that very moment
I upgraded to the premium-- no more ads and able to skip! However; I am still getting the ads and unable to skip! I would like this fixed because I am paying for it because when I did it online it wa...
Casual Listener
259 Views
1 replies
0 likes
Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?
Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?
412 Views
0 replies
0 likes
I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.
I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.
Casual Listener
341 Views
1 replies
0 likes
Hi,I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not possible. Any support or workaround appreciated. My acco...
Hi, I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not pos...
Casual Listener
688 Views
4 replies
0 likes
Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or some errors occured? What should I do?
Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or...
Not applicable
386 Views
1 replies
0 likes
I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement and it clearly shows being charged twice!!!! To to...
I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement...
Newbie
456 Views
2 replies
0 likes
Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloquei o cartão de crédito pra fazer o upgrade de conta...
Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloqu...
204 Views
0 replies
0 likes
I can't log into my account and I reset my password twice but I still can't log in? Please help!
I can't log into my account and I reset my password twice but I still can't log in? Please help!
Community Legend
523 Views
3 replies
0 likes
I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!
I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!
Newbie
418 Views
4 replies
0 likes
Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro premium see service. I have yet to get said service on ...
Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro prem...
Casual Listener
489 Views
2 replies
0 likes
El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero.Espero que alguien me pueda ayudar con mi problema, gracias.
El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero. Espero que alguien me pueda ayudar con mi probl...
Newbie
279 Views
1 replies
0 likes
