Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422557 Views
  • 965 replies
  • 108 likes
  • Account
  • 422557 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187179 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187179 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

promocion 3 meses x 1

Hola.Me aparece la opción de una oferta que se llama "vuelve a premium" de 3 meses por 1 pero no me puedo suscribir. Hago click en el anuncio de Spotify pero no hay ningun link como para comprar. He intentado desde donde dice Obtener premium pero me ...

  • Newbie
  • Hola. Me aparece la opción de una oferta que se llama "vuelve a premium" de 3 meses por 1 pero no me puedo suscribir. Hago click en el anuncio de Spotify pero no hay ningun link como para comprar. H...
  • anacoretark
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 204 Views
  • 2 replies
  • 0 likes

My card was charged but do not have account created

Yesterday I tried to create a student premium account. I just got accepted to a graduate program. While signing up, the system told me my student status could not be verified. I am trying to get documentation from my university. In the meantime, my c...

  • Casual Listener
  • Yesterday I tried to create a student premium account. I just got accepted to a graduate program.   While signing up, the system told me my student status could not be verified. I am trying to...
  • sebastiankreuz
  • Spotify Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 168 Views
  • 3 replies
  • 0 likes

Solved!! Issues with contact forms & deactivating account.

Hi, I need the person in-charge to delete my account immediately! I tried going to the contact form but it keeps shutting! Its getting on my nerves so do not ask me to try via the contact form again!It's ridiculous that we can't change our profile us...

  • Visitor
  • Hi, I need the person in-charge to delete my account immediately! I tried going to the contact form but it keeps shutting! Its getting on my nerves so do not ask me to try via the contact form again!...
  • fulgymongoose
  • Newbie
  • 416 Views
  • 7 replies
  • 0 likes
  • 416 Views
  • 7 replies
  • 0 likes

[TR][EN]Spotify yapmama rağmen free account olarak gösteriyor

0.99 tl olan premium account üyeliği satın aldım ve hesabımdan bu ücret kesildi.Hala free account olarak gözüküyorum.Nasıl bunu çözebilirim?I bought premium(0.99 Turks Liras in Turkiye).But i can't use premium version.My account seens free. How i fix...

  • Newbie
  • 0.99 tl olan premium account üyeliği satın aldım ve hesabımdan bu ücret kesildi.Hala free account olarak gözüküyorum.Nasıl bunu çözebilirim? I bought premium(0.99 Turks Liras in Turkiye).But i can...
  • 245 Views
  • 0 replies
  • 1 likes
  • Premium
  • 245 Views
  • 0 replies
  • 1 likes

From Family member back to premium member

Hello,I was a premium member and I just got a family membership (1+5) and set the payment plan for it.My purpose for joining the family plan was only to be able to sync and play all my play lists offline (under one same account) in my 5 devices (Win7...

  • Casual Listener
  • Hello, I was a premium member and I just got a family membership (1+5) and set the payment plan for it. My purpose for joining the family plan was only to be able to sync and play all my play lis...
  • DJaySin
  • Casual Listener
  • 514 Views
  • 1 replies
  • 0 likes
  • Electronic
  • 514 Views
  • 1 replies
  • 0 likes

Making sure I'm not charged again

I have two separate accounts- one Facebook and one with a login. I had a charge on my card for 9.99 even though neither of my accounts are premium anymore. I just want to make sure that I don't get charged again and that I'm completely off premium. C...

  • Newbie
  • I have two separate accounts- one Facebook and one with a login. I had a charge on my card for 9.99 even though neither of my accounts are premium anymore. I just want to make sure that I don't get c...
  • sebastiankreuz
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
  • 151 Views
  • 1 replies
  • 0 likes

Cargo sin premium

Contrate Spotify premium con una tarjeta la cual ya había ocupado antes y solo me hicieron el cargo doble y no tengo premium

  • Newbie
  • Contrate Spotify premium con una tarjeta la cual ya había ocupado antes y solo me hicieron el cargo doble y no tengo premium
  • sebastiankreuz
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes

Buy an e-card for someone who lives in another country

Is there any way I can buy a Spotify e-card for someone who lives in another country? I live in France and I would like to buy an e-card for someone living in Ireland. I've tried already but it didn't work. I used the link on the Irish website to buy...

  • Newbie
  • Is there any way I can buy a Spotify e-card for someone who lives in another country?  I live in France and I would like to buy an e-card for someone living in Ireland.   I've tried alrea...
  • agnesjka
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • Other
  • 136 Views
  • 1 replies
  • 0 likes

Can't login to update payment info (redirect loop)

I am trying to update my payment info to continue using Spotify. Somehow I ca t login using my fb account which is how I've always logged In for several years. Please help!

  • Casual Listener
  • I am trying to update my payment info to continue using Spotify. Somehow I ca t login using my fb account which is how I've always logged In for several years. Please help!
  • sebastiankreuz
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Upgrade

Hello, I upgraded to premum and got a email confermation, but my account is still regular.

  • Newbie
  • Hello,    I upgraded to premum and got a email confermation, but my account is still regular.     
  • 81 Views
  • 0 replies
  • 0 likes
  • Premium
  • 81 Views
  • 0 replies
  • 0 likes

No se aplicó promoción de 3 meses premium.

Buenos días, el dia de antier saqué un pago para OXXO aprovechando la suscripción de 3 meses por 99.00$Al momento de llegar mi confirmación solo aparece de un mes. Alguna manera de solucionarlo?

  • Visitor
  • Buenos días, el dia de antier saqué un pago para OXXO aprovechando la suscripción de 3 meses por 99.00$ Al momento de llegar mi confirmación solo aparece de un mes. Alguna manera de solucionarlo?
  • Dereckcolts
  • Newbie
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 102 Views
  • 1 replies
  • 0 likes

Premium Offer

If I do the $.99 for 3 month offer, can I then sign up as a student 3 months later? Or will one offer prevent me from being able to do another?

  • Newbie
  • If I do the $.99 for 3 month offer, can I then sign up as a student 3 months later? Or will one offer prevent me from being able to do another?
  • 86 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 86 Views
  • 0 replies
  • 0 likes

Me hicieron el cargo y no tengo premium

Hola!! Acabo de hacer la suscripción premium y me hicieron el cargo a mi tarjeta de crédito pero en mi cuenta aparece que todavía no..que puedo hacer?

  • Newbie
  • Hola!! Acabo de hacer la suscripción premium y me hicieron el cargo a mi tarjeta de crédito pero en mi cuenta aparece que todavía no..que puedo hacer?
  • sebastiankreuz
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hello, You advertised with 3 month's Spotify Premium for just €9,99.So i went to the store to buy an prepaid spotify card, but my subcription now is just for a month...

  • Newbie
  • Hello,   You advertised with 3 month's Spotify Premium for just €9,99. So i went to the store to buy an prepaid spotify card, but my subcription now is just for a month...
  • sebastiankreuz
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

3 month .99 subscription

Hello, I've tried upgrading my account to the .99 deal for 3 months, however, its saying that I have already a similar deal. When I log into spotify the ads still come and I am not able to play songs offline.Please help

  • Casual Listener
  • Hello,    I've tried upgrading my account to the .99 deal for 3 months, however, its saying that I have already a similar deal. When I log into spotify the ads still come and I am not abl...
  • sebastiankreuz
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Recently Played/Most played playlist

Hi all, I dont want to show Recently played artist in my profile, how i can avoid this?

  • Newbie
  • Hi all, I dont want to show Recently played artist in my profile, how i can avoid this? 
  • 284 Views
  • 0 replies
  • 0 likes
  • Account
  • 284 Views
  • 0 replies
  • 0 likes

How can I pay for the new offer for premium with Apple gift card

How can I pay for the 3 months for the price of one deal with Apple gift card? Because it takes me to a website and only take credit debut or Paypal.

  • Newbie
  • How can I pay for the 3 months for the price of one deal with Apple gift card? Because it takes me to a website and only take credit debut or Paypal.
  • sebastiankreuz
  • Spotify Legend
  • 2288 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2288 Views
  • 1 replies
  • 0 likes

PLEASE CLOSE MY ACCOUNT PERMANATELY.

PLEASE CLOSE MY ACCOUNT PERMANATELY.Since I do not manage to read through the Terms of Use, Its to LOOOONG!!https://www.spotify.com/no/legal/end-user-agreement/

  • Casual Listener
  • PLEASE CLOSE MY ACCOUNT PERMANATELY. Since I do not manage to read through the Terms of Use, Its to LOOOONG!! https://www.spotify.com/no/legal/end-user-agreement/
  • cloudmind
  • Casual Listener
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
  • 393 Views
  • 1 replies
  • 0 likes

Premium Membership Charged Twice

Hello, I signed up for the Premium membership, I did download the app to my android phone and was not able to log using the Username I had provided, since there was an error message displayed. So, I did log in using Facebook, I guess it must have tak...

  • Casual Listener
  • Hello,   I signed up for the Premium membership, I did download the app to my android phone and was not able to log using the Username I had provided, since there was an error message displaye...
  • 193 Views
  • 0 replies
  • 0 likes
  • Premium
  • 193 Views
  • 0 replies
  • 0 likes

I am being charged TWICE for Premium

Hello! I emailed about this once before and I thought the issue was resolved but I guess not. I currently pay $12.99 a month for Premium and it is taken out of my iTunes for Spotify...I then noticed yet another $9.99 charge through Spotify that is al...

  • Newbie
  • Hello! I emailed about this once before and I thought the issue was resolved but I guess not. I currently pay $12.99 a month for Premium and it is taken out of my iTunes for Spotify...I then noticed ...
  • 139 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 139 Views
  • 0 replies
  • 0 likes