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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9075 Views
  • 1 replies
  • 9 likes
  • Security
  • 9075 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482432 Views
  • 979 replies
  • 111 likes
  • Account
  • 482432 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210986 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210986 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120987 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120987 Views
  • 72 replies
  • 12 likes

How can I redeem family plan invite?

I tried to send my husband a family plan invite but he never got the email. So I sent him the link to redeem it but they are asking for a redemption code- which neither of us ever received! What can we do to activate his account?

  • Newbie
  • I tried to send my husband a family plan invite but he never got the email. So I sent him the link to redeem it but they are asking for a redemption code- which neither of us ever received! What can ...
  • DexterK
  • Newbie
  • 358 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 358 Views
  • 2 replies
  • 0 likes

Spotify subscription

I paid for spotify premium but its not working

  • Newbie
  • I paid for spotify premium but its not working
  • Oreste
  • Composer
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Premium charged after subscription cancelled

About twenty days ago i cancelled my premium account and my account changes to free.Today i have noticed that spotify has charged a premium month on my paypal account...that's not right...but...furthermore....my account is still a free account....I w...

  • Newbie
  • About twenty days ago i cancelled my premium account and my account changes to free. Today i have noticed that spotify has charged a premium month on my paypal account...that's not right...but...fur...
  • 12578559
  • Newbie
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 2 replies
  • 0 likes

hilfe 2 kontos

hallo, mein problem ist das ich gerne mein spotify konto mit facebook verbinden will, aber spotify sagt das mein facebook account schon auf einem anderen spotify konto läuft, Wie bekomm ich raus auf welchen spotify konto mein facebook läuft? danke im...

  • Visitor
  • hallo, mein problem ist das ich gerne mein spotify konto mit facebook verbinden will, aber spotify sagt das mein facebook account schon auf einem anderen spotify konto läuft, Wie bekomm ich raus auf ...
  • Oreste
  • Composer
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Payment was not accepted for second time

I want to buy a premium account, but my card is not accepted. However, yesterday I bought a premium account for my friend with the same card and is no issues with the bank. What I need to do to get my premium account?

  • Newbie
  • I want to buy a premium account, but my card is not accepted. However, yesterday I bought a premium account for my friend with the same card and is no issues with the bank.    What I...
  • Oreste
  • Composer
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Kudos to Spotify Help

Im not after help right now just wanted to share my thanks to the Spotify Team and my positive experience . On Christmas Eve I purchased, rather late, an ecard for a years subscription to Spotify Premium . This was to be a gift to my daughter in Irel...

  • Roadie
  • Im not after help right now  just wanted to share my thanks to the Spotify Team  and my positive experience .   On Christmas Eve I purchased, rather late, an ecard for a years subscr...
  • Oreste
  • Composer
  • 189 Views
  • 1 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
  • 189 Views
  • 1 replies
  • 2 likes

Help with facebook

hello I need help, they will now have emotional and academic problems. and for these reasons I need to close my facebook account. Off. But my spotify premium account is linked to Facebook. In other words when I spotify I logging to logging with my fa...

  • Casual Listener
  • hello I need help, they will now have emotional and academic problems. and for these reasons I need to close my facebook account. Off. But my spotify premium account is linked to Facebook. In other w...
  • 12151231528
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • Account
  • 192 Views
  • 2 replies
  • 0 likes

Cant change my password or email

I cant change my password or get it reset and sent to my email because i cant access that email. Someone has changed both the password and email and i cant change the email without the password. I wrote to Spotify to get help to change the email but ...

  • Newbie
  • I cant change my password or get it reset and sent to my email because i cant access that email.   Someone has changed both the password and email and i cant change the email without the passw...
  • Oreste
  • Composer
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 182 Views
  • 1 replies
  • 0 likes

Premium acc doesnt work

Hello guys,I bought the premium spotify version on 1st of January. They withdraw my money from Paypal but I still only got the free version on my acc. Can somebody help me to solve this problem? I bought premiu with the discount of 99cent. Regards,Ni...

  • Newbie
  • Hello guys, I bought the premium spotify version on 1st of January. They withdraw my money from Paypal but I still only got the free version on my acc. Can somebody help me to solve this problem? &...
  • OviiiOne
  • Community Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • Premium
  • 261 Views
  • 2 replies
  • 0 likes

Works on desktop, but not mobile

I previously had premium spotify account untill a few days ago. The desktop version went to free just fine, but on my phone all of my saved tracks are unplayable. I made sure to change settings that are only available on premium (like streaming quali...

  • Casual Listener
  • I previously had premium spotify account untill a few days ago. The desktop version went to free just fine, but on my phone all of my saved tracks are unplayable. I made sure to change settings that ...
  • Cedra1
  • Casual Listener
  • 908 Views
  • 6 replies
  • 0 likes
  • Free
    Premium
  • 908 Views
  • 6 replies
  • 0 likes

Delete account

I want to delete my spotify account but the contact form keeps sending me back to the previous page... Am I doing something wrong

  • Visitor
  • I want to delete my spotify account but the contact form keeps sending me back to the previous page... Am I doing something wrong
  • user-removed
  • Not applicable
  • 894 Views
  • 10 replies
  • 0 likes
  • Account
  • 894 Views
  • 10 replies
  • 0 likes

What are the official limits for Saved Tracks and Offline Tracks?

What are the official limits for the number of Saved Tracks (you know, saving an album, saves the tracks to your Library)Offline Tracks (ones you've downloaded to your device) I keep hitting my limits, but it doesn't make sense because if I try on an...

  • Roadie
  •  What are the official limits for the number of    Saved Tracks (you know, saving an album, saves the tracks to your Library) Offline Tracks (ones you've downloaded to your device) ...
  • KatesHere
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation of subscription failed many times

Hey! I have tried to cancel my subscription three times without any luck, even though it says it has been. When I log on a couple of days later the subscription is still up and running. I was told Jan 4th was the last day of Premium, but I see now it...

  • Casual Listener
  • Hey!   I have tried to cancel my subscription three times without any luck, even though it says it has been. When I log on a couple of days later the subscription is still up and running. I wa...
  • annsofiecortes
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
  • 373 Views
  • 2 replies
  • 0 likes

Old credit card cancelled, Spotify Unlimited lost?

Hi, I have been paying 49 Swedish Kronor a month for Spottify Unlimited since 2011 and have been very happy with the service. Last month my credit card details were stolen and, as a result, my old credit card was blocked I got a new credit card. Spot...

  • Regular
  • Hi,   I have been paying 49 Swedish Kronor a month for Spottify Unlimited since 2011 and have been very happy with the service.   Last month my credit card details were stolen and, as a...
  • KatesHere
  • Community Legend
  • 1235 Views
  • 3 replies
  • 2 likes
  • Unlimited
  • 1235 Views
  • 3 replies
  • 2 likes

How to update credit card details without upgrading from Unlimited to Premium?

I need to upgrade my credit card information on my Unlimited account since my old credit card has expired. But when I am following Spotify´s tutorial "How can I change my payment details", and press the link "Change payment method or card details" Sp...

  • Music Fan
  • I need to upgrade my credit card information on my Unlimited account since my old credit card has expired. But when I am following Spotify´s tutorial "How can I change my payment details", and p...
  • sjohuvud
  • Regular
  • 1993 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 1993 Views
  • 12 replies
  • 0 likes

Worldwide Student Discount

I am a student and have signed up for a student discount for the last couple of months but on the 2nd of January my price changed for the month and it went up to £12.99 again could you tell me why I was paying this for this current month more than th...

  • Newbie
  • I am a student and have signed up for a student discount for the last couple of months but on the 2nd of January my price changed for the month and it went up to £12.99 again could you tell me why I ...
  • Nico
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! play music on Pc AND chromecast

Hey every one, I want to play spotify music on two devices in the same time: chromecast audio AND pc. My Chromecast Audio AND my PC (with spotify desktop) are recognize by the Spotify android app on my phone, but I can't cast music on the two devices...

  • Casual Listener
  • Hey every one,   I want to play spotify music on two devices in the same time: chromecast audio AND pc. My Chromecast Audio AND my PC (with spotify desktop) are recognize by the Spotify androi...
  • RafikStyle
  • Casual Listener
  • 21701 Views
  • 4 replies
  • 1 likes
  • Other
  • 21701 Views
  • 4 replies
  • 1 likes

HELP! CHARGED A FULL YEAR for 30 day trial!

How can I get a refund?! I am literally panicking! How can I be charged the full year for a 30 day trial???

  • Casual Listener
  • How can I get a refund?! I am literally panicking! How can I be charged the full year for a 30 day trial???
  • Monjill
  • Casual Listener
  • 377 Views
  • 4 replies
  • 0 likes
  • Account
  • 377 Views
  • 4 replies
  • 0 likes

Family Subscription paid for but still can only pay on one device at a time!

HiI have paid for a family subscription which has been acknowledged and shows up on my account homepage.Unfortunately one device pauses Spotify the second another on is started.I have an iPhone and my 2 kids have Nokia Lumia window phones.Spotify ins...

  • Newbie
  • Hi I have paid for a family subscription which has been acknowledged and shows up on my account homepage. Unfortunately one device pauses Spotify the second another on is started. I have an iPho...
  • Oreste
  • Composer
  • 170 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Account hacked

Hi, My acount has been hacked and all my playlists have been removed, and just one playlist has been added with the album 'The 15th day' by J Hus. I don't know how this happened , but at new years I noticed my device stop playing saying I was already...

  • Newbie
  • Hi,   My acount has been hacked and all my playlists have been removed, and just one playlist has been added with the album 'The 15th day' by J Hus. I don't know how this happened , but at new...
  • LordRollin
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 155 Views
  • 1 replies
  • 0 likes