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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88152 Views

9 replies

2 likes

Account
Login
  • 88152 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

735825 Views

13 replies

4 likes

Account
  • 735825 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755419 Views

18 replies

29 likes

  • 755419 Views
  • 18 replies
  • 29 likes

Solved!! cant cancel subsription!

I have 3 pending subscription transactions, how do I cancel them?

Casual Listener

I have 3 pending subscription transactions, how do I cancel them?

pattison1951

Newbie

1055 Views

6 replies

0 likes

Subscription
  • 1055 Views
  • 6 replies
  • 0 likes

Don't remember password and email account lost

I recently have lost the domain name where I have the email, but luckily I can login with facebook. The problem is that I don't remember my password, it's an spotify account linked to facebook. When I try to change the email, to reset the password, I...

Casual Listener

I recently have lost the domain name where I have the email, but luckily I can login with facebook.   The problem is that I don't remember my password, it's an spotify account linked to facebo...

Amarro

Community Legend

322 Views

3 replies

0 likes

Account
  • 322 Views
  • 3 replies
  • 0 likes

Recently I got logged out of Spotify ( I didn’t log out myself). When I try to log back in it wont l

Recently, I got logged out of Spotify on all devices ( I didn’t log out myself). When I try to log back in it wont let me. I try to connect through facebook and I get an error. I try to reset my password and it says my username/email doesn’t exist. H...

Newbie

Recently, I got logged out of Spotify on all devices ( I didn’t log out myself). When I try to log back in it wont let me. I try to connect through facebook and I get an error. I try to reset my pass...

Steph_B

Roadie

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ÄNDRA DATUM FÖR BETALNING

HEJ! Eftersom att jag skaffade premium den 17 så dras pengarna den 17 varje månad. Hur ändrar jag så att det istället dras den 1 eller 28, annars händer det att pengarna är slut och jag får skuld och betala extra då jag glömmer att det ska dras just ...

Newbie

HEJ!   Eftersom att jag skaffade premium den 17 så dras pengarna den 17 varje månad. Hur ändrar jag så att det istället dras den 1 eller 28, annars händer det att pengarna är slut och jag får ...

Daisy

Spotify Legend

10638 Views

6 replies

0 likes

Account
Premium
Subscription
  • 10638 Views
  • 6 replies
  • 0 likes

payment

I am being charged twice and unsure how to stop one of the payments from coming out.

Newbie

I am being charged twice and unsure how to stop one of the payments from coming out.

Ox1

Roadie

226 Views

1 replies

0 likes

Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Repeatedly Being Logged Out Of My Account

Over the past couple of days spotify has logged itself out of my account about half a dozen times. When I try to log back in my password is not recognised so I click the renew password link and then reset my password to exactly what it was before and...

Regular

Over the past couple of days spotify has logged itself out of my account about half a dozen times. When I try to log back in my password is not recognised so I click the renew password link and then ...

KatesHere

Community Legend

281 Views

1 replies

0 likes

Account
Login
Premium
  • 281 Views
  • 1 replies
  • 0 likes

Missing facebook friends

Hi,My facebook friend was missing from my search. They found me and started following me, so I've managed to follow them, but even though I am following them I can not see any of their information - or even profile pic and I am unable to share music....

Newbie

Hi, My facebook friend was missing from my search. They found me and started following me, so I've managed to follow them, but even though I am following them I can not see any of their informa...

158 Views

0 replies

0 likes

Other
  • 158 Views
  • 0 replies
  • 0 likes

Account - change country

My profile has France as set country.As I moved to Italy, how can I change it?Thanks,Piero

Newbie

My profile has France as set country. As I moved to Italy, how can I change it? Thanks, Piero

Nico

Community Legend

201 Views

1 replies

0 likes

Account
Login
  • 201 Views
  • 1 replies
  • 0 likes

Contact

Could spotify call me on (uk) 0114 2584177 re premium account not working. Thankyou

Newbie

Could spotify call me on (uk) 0114 2584177 re premium account not working. Thankyou

KatesHere

Community Legend

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

How to retrieve account email ?

How do i retrieve an account email because i dont know the email for my account. Account name is Jaredhsk. I registered this account under Maxis my mobile service provider.

Newbie

How do i retrieve an account email because i dont know the email for my account. Account name is Jaredhsk. I registered this account under Maxis my mobile service provider. 

lissette671

Newbie

339 Views

1 replies

0 likes

Account
  • 339 Views
  • 1 replies
  • 0 likes

Being Charged Premium Subscription but have no access to it!

I'm currently being charged for the Premium subscription but no longer have access to it. I have a feeling my account may have been hacked and my password changed for my old username. Finding it difficult to get support direct from Spotify to either:...

Newbie

I'm currently being charged for the Premium subscription but no longer have access to it.   I have a feeling my account may have been hacked and my password changed for my old username. &nbsp...

MattSuda

Spotify Star

263 Views

1 replies

0 likes

Account
Security
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Charged on a card I never entered and cant cancel subscription?

I had Spotify for three months, paid 99c on an old debit card as a deal that Spotify offered me. Time came for the three months to end and I get multiple emails about failed payments. I get an email that says I will have premium for five more days an...

Newbie

I had Spotify for three months, paid 99c on an old debit card as a deal that Spotify offered me. Time came for the three months to end and I get multiple emails about failed payments. I get an email ...

MattSuda

Spotify Star

218 Views

1 replies

0 likes

Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Cancel Subscription link won't load so I can't cancel.

Yeah, so https://www.spotify.com/ca-en/account/cancel/ or https://www.spotify.com/ca-en/account/subscription/ don't load at all for me, so I can't cancel my subscription. If there's any way for someone here to just cancel it, please do that. If not, ...

Newbie

Yeah, so https://www.spotify.com/ca-en/account/cancel/ or https://www.spotify.com/ca-en/account/subscription/ don't load at all for me, so I can't cancel my subscription.  If there's a...

Lindetiel

Newbie

551 Views

3 replies

0 likes

Account
Premium
Subscription
  • 551 Views
  • 3 replies
  • 0 likes

Vodafone Offer - No premium after trial cancellation

Hi,I recently signed up to a new Vodafone plan while i was still on Spotify Premium trial. Vodafone offered 12 months free Premium after sign up. They said that they had activated my Premium 12 months and all I would need to do is cancel my trial and...

Newbie

Hi, I recently signed up to a new Vodafone plan while i was still on Spotify Premium trial. Vodafone offered 12 months free Premium after sign up. They said that they had activated my Premium 12 mon...

Ox1

Roadie

255 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Don't have an Account

I don't have a subscription, I have the free one which I don't even use so I would love to know why I am being charged $11.99 for premium? I'm being robbed and would like my money back! Who do ya contact to get this sorted out?

Casual Listener

I don't have a subscription, I have the free one which I don't even use so I would love to know why I am being charged $11.99 for premium? I'm being robbed and would like my money back!   &nbs...

Ox1

Roadie

321 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Charged Twice

For the past 2 months I've been charged twice for my subscription. I have no reason to lie about this. I have sent information and keep getting the run around instead of someone saying they will fix th issue. I will NOT send in my personal bank state...

Casual Listener

For the past 2 months I've been charged twice for my subscription. I have no reason to lie about this. I have sent information and keep getting the run around instead of someone saying they will fix ...

Ox1

Roadie

255 Views

1 replies

0 likes

Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Please remove session on all devices

I've recently noticed someone got their hands on my account and has been changing the music while I've been listening. I changed the password, but now I need for all device sessions to be logged out.

Newbie

I've recently noticed someone got their hands on my account and has been changing the music while I've been listening. I changed the password, but now I need for all device sessions to be logged out.

Ox1

Roadie

1538 Views

1 replies

0 likes

Account
Login
Security
  • 1538 Views
  • 1 replies
  • 0 likes

Nathan_7mx

Ningún pago acepta mi Spotify y solo lo puedo tener free

Casual Listener

Ningún pago acepta mi Spotify y solo lo puedo tener free

256 Views

0 replies

0 likes

Login
  • 256 Views
  • 0 replies
  • 0 likes

Nathan_7mx

No acepta ningún pago mi Spotify y solo puedo tenerlo en free

Casual Listener

No acepta ningún pago mi Spotify y solo puedo tenerlo en free

160 Views

0 replies

0 likes

Login
  • 160 Views
  • 0 replies
  • 0 likes

Cannot join a spotify family, although my premium 3 month has ended.

My three month spotify premium has ended, yet i am unable to join my spotify family. I have read on a board somewhere that the staff have to switch my account to free(?) again even though it's ended? Because it says that i am unable to join the spoti...

Newbie

My three month spotify premium has ended, yet i am unable to join my spotify family. I have read on a board somewhere that the staff have to switch my account to free(?) again even though it's ended?...

Oreste

Composer

573 Views

3 replies

0 likes

Account
Subscription
  • 573 Views
  • 3 replies
  • 0 likes