Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Just signed the family up for Spotify as a Christmas present. I accidently chose the me plus 4 option instead of me plus 3. I do beleive there is a price difference after the 3-month trial is over. I can't for the life of me figure out how to change ...
Ok so I have spotify on my phone and i see the three day offer for spofity for .99 cents and I can not get this offer on my phone to be able to pay through apple, unlike many other things like this. Is there a way I can get it on my phone because the...
I have already added $60 dollars spotify gift card. I'm a student however, is there anyway to get the student rate on the gift card so that the $60 covers 12 months at $4.99/mo instead of the 6 months at $9.99/mo Thanks, Ryan
How To Follow An Account With iPhone 6+ App ?
Say always that my pass is incorrect, I change then I try to log with new pass and it's the same always. Say that my pass or uses is incorrect. I need to reset my account please and sign up again please help me
Already premium customer but when searching music massage says I need to uppgrade, Why? Paying 99 kr per month. Any ideas? Best regards Anita
I was trying to get the 3 months of Premium for $9.99 with a gift card, but when I entered my gift card number, it charged me but I only have one month of Premium. Is there a way to fix that? Thank you
I acidentally put the subscription on the wrong card due to having two cards synced to my device. I would like to put the payment on another card starting now
Hi there. Ive just subscribed to spotify premium today because they had an ad in the spotify app that if you upgrade until december 31st, instead of a one month subsciption, you'll get three months. But after I subscribed, they only gave me one month...
Last week I updated my home address with my bank. That triggerd several errors with services registered with my bank card. Spotify categorized is as an error with my bank account and tried to make the charge go through 4 times, each time charging my ...
I was using Spotify by Premium for 3 months. This month, there was no money on my credit card so spotify didnt take the pay and my premium service is end. Now, im trying to be premium but it doesnt work. Help me please.
I have £60 Spotify vouchers bought by friends and family and I cant redeem them as I have my dads spotify added to mine on the family plan. I googled this and found a solution which require Spotify to implement. How can I contact them and sort this? ...
Hi guys, I've cancelled my account a year ago, re-joined 4 days ago to a premium account but can't log in to the app on my iphone or my mac. I'm travelling tomorrow and am desperate to get my account working befoe I go - can someone help me?Thanks! a...
I've been a paying Spotify user for over 4 years and in the spirit of Christmas thought I'd share the Spotify love with my family... Oh how I regret this! My family is visiting Portugal for the moment, and the accounts that my family are creating are...
Hallo,Ich habe mich neu angemeldet und wollte gerne das Angebot für 3 Monate a 99ct nutzen. Als ich Zahlungsinformationen angeben sollte, habe ich einen Gutscheincode a 30 Euro verwendet. Allerdings scheine ich jetzt den vollen Preis für 3 Monate bez...
Hello,yesterday I registered a new credit card number for my account and my card was already charged from spotify but I can't get access because when I try to enter spotify I keep receiving a message saying that I have to register new credit card inf...
how can I change it?
Hello. My daugther just redeemed gift cards and got 6 months of subscription left on her account.I saw this family plan offer, and i wonder how this works when she got 6 months left?1. Do I still have to pay full price for both me and her when she go...
Kann ich dieses Angebot nicht über die app entgegennehmen also über den iTunes-Store zahlen?Denn wenn ich auf premium abonnieren drücke, steht bei mir der volle Preis von 12,99€ pro Monat Danke schon im Vorraus
Ich komme immer auf die PayPal Seite, aber wenn ich auf bezahlen klicke, werde ich immer wieder auf die Angebotsseite von Spotify geleitet auf der man die Bezahloption angeben muss. Habe es mit Lastschrift und Kreditkarte über PayPal probiert, aber b...