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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4981 Views
  • 1 replies
  • 9 likes
  • Security
  • 4981 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468220 Views
  • 977 replies
  • 111 likes
  • Account
  • 468220 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206532 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206532 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117873 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117873 Views
  • 72 replies
  • 12 likes

Premium account

Acabo de comprar spotify premium, pero al momento de revisar la cantidad de meses y el nuevo cobro, me aparece que sera dentro de un mes.La promocion decia que serian 3 meses y que me cobrarian un valor menor al que aparece en mi cuenta, podrian ayud...

  • Casual Listener
  • Acabo de comprar spotify premium, pero al momento de revisar la cantidad de meses y el nuevo cobro, me aparece que sera dentro de un mes. La promocion decia que serian 3 meses y que me cobrarian un ...
  • Steph_B
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Delete Spotify Account

Is there any way to delete a Spotify account? I made a different one because I forgot my password and now the wrong account is linked to my student information. Or is there any way to log out of a facebook based account and log into another one on fa...

  • Casual Listener
  • Is there any way to delete a Spotify account? I made a different one because I forgot my password and now the wrong account is linked to my student information. Or is there any way to log out of...
  • KatesHere
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Compte

Mon compte est associer à Bouygues télécom mais ni vous ni Bouygues n'arrive et désactiver le compte prenuim comment puis-je faire

  • Newbie
  • Mon compte est associer à Bouygues télécom mais ni vous ni Bouygues n'arrive et désactiver le compte prenuim comment puis-je faire
  • KatesHere
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Failed billing? - Mail from German Court / Lawsuit

Dear Spotify support, with horror I received a mail from a German lawcourt, that they are about to open a lawsuit against me regarding an uncovered invoice from September 2014 (9,99 €). This must be an error? I cannot explain why this is sent out by ...

  • Casual Listener
  • Dear Spotify support,   with horror I received a mail from a German lawcourt, that they are about to open a lawsuit against me regarding an uncovered invoice from September 2014 (9,99 €). This...
  • Ox1
  • Roadie
  • 268 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 268 Views
  • 3 replies
  • 0 likes

Es posible reiniciar mi cuenta spotify?

Es posible reiniciar mi cuenta spotify para empezar a escuchar musica nueva sin las preferencias que ya tenia? Agradezco la ayuda!

  • Visitor
  • Es posible reiniciar mi cuenta spotify para empezar a escuchar musica nueva sin las preferencias que ya tenia?   Agradezco la ayuda!
  • 14724 Views
  • 0 replies
  • 29 likes
  • Account
    Other
  • 14724 Views
  • 0 replies
  • 29 likes

Trying to get premium promo, cant get email

I have free account and dont want to pay the regular price for premium, the promom is great. I want to use Itunes money to pay for the subcription too. On my iphone, it says "Send email" so i do and the email never shows up. I checked my email and it...

  • Newbie
  • I have free account and dont want to pay the regular price for premium, the promom is great. I want to use Itunes money to pay for the subcription too. On my iphone, it says "Send email" so i do and ...
  • Steph_B
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

3 month subscription turn out to be 1 month subscription

I am not sure if this is right forum to ask about this, and furhermore do I get the answer for my question from the staff at here.However I took 1 month subscription dec. 2015 because there seem to be discount and I supposedly get 2 extra months, tod...

  • Newbie
  • I am not sure if this is right forum to ask about this, and furhermore do I get the answer for my question from the staff at here. However I took 1 month subscription dec. 2015 because there seem to...
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes

two accounts, how to delete one ?

Hi,let me expose my trouble.I actualy have a Spotify account premium (name : Dezidar), but it's not linked to my facebook accountthe probleme is, I already have an old account with my facebook account and i don't know how to delete it.

  • Visitor
  • Hi, let me expose my trouble. I actualy have a Spotify account premium (name : Dezidar), but it's not linked to my facebook account the probleme is, I already have an old account with my face...
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 141 Views
  • 1 replies
  • 0 likes

Getting logged out of premium

Hi.I am paying the premium account at 9,99€ per month but two weeks ago I realized I got logged out of the account and couldn't log in again because I'm living in Africa. Once back in Europe for christmass I logged in and to get the premium account a...

  • Casual Listener
  • Hi. I am paying the premium account at 9,99€ per month but two weeks ago I realized I got logged out of the account and couldn't log in again because I'm living in Africa. Once back in Europe for ch...
  • user-removed
  • Not applicable
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Don't worry, here's another offer we have just for you.

Hi Spotify, I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me: "Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have...

  • Casual Listener
  • Hi Spotify,   I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me:     "Unfortunately you are ineligible ...
  • -Jannek
  • Casual Listener
  • 687 Views
  • 3 replies
  • 0 likes
  • Premium
  • 687 Views
  • 3 replies
  • 0 likes

Can only use Spotify for 14 days abroad

I can't log in to Spotify and get the error message above. I am in the uk, have a uk number but can't log in. How do I get around this? I am paying for Premium

  • Newbie
  • I can't log in to Spotify and get the error message above. I am in the uk, have a uk number but can't log in. How do I get around this? I am paying for Premium
  • MaryS
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Login
  • 184 Views
  • 1 replies
  • 0 likes

"Remove" button not showing up under famlly members name

I'm tryng to go through the process of deleteing a family member so I go in and add more family members. It says to click "remove" under the perosn's name you want to remove, but there is nothing that says "remove." It doesn't say "remove", it just s...

  • Regular
  • I'm tryng to go through the process of deleteing a family member so I go in and add more family members. It says to click "remove" under the perosn's name you want to remove, but there is nothing tha...
  • MaryS
  • Roadie
  • 405 Views
  • 5 replies
  • 0 likes
  • Account
  • 405 Views
  • 5 replies
  • 0 likes

Lost my premium account after deactivating facebook

I am still billed for an account which I cannot use anymore after desactivating account. I do not wish to re activate my old Facebook account. Please assist meMany thanks

  • Newbie
  • I am still billed for an account which I cannot use anymore after desactivating account. I do not wish to re activate my old Facebook account. Please assist me Many thanks
  • Ox1
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to Family plan not working with PayPal

Hi, I just tried twice to upgrade my Premium account to Family, using my existing method of payment, PayPal. However, although PayPal approves the payment, I got a message at my Spotify account page that something went wrong with my payment method, s...

  • Visitor
  • Hi,   I just tried twice to upgrade my Premium account to Family, using my existing method of payment, PayPal. However, although PayPal approves the payment, I got a message at my Spotify acco...
  • Ox1
  • Roadie
  • 601 Views
  • 2 replies
  • 0 likes
  • Account
  • 601 Views
  • 2 replies
  • 0 likes

Solved!! Changing Android to iOS

I will buy soon a iPhone 6s and now have a Android with Spotify premium. Will work the same account in the iPhone without problems? I have to pay something extra in this change?

  • Newbie
  •  I will buy soon a iPhone 6s and now have a Android with Spotify premium. Will work the same account in the iPhone without problems? I have to pay something extra in this change?
  • Ox1
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Account Hacked - Can't get in touch with anybody at support

My account has a new @dayrep.com email address. I recognized this when I went to renew my premium subscription. Whenever I try to renew it gives me some strange error message that my bank is having a bad day or my card doesnt work, which is false. I ...

  • Newbie
  • My account has a new @dayrep.com email address. I recognized this when I went to renew my premium subscription. Whenever I try to renew it gives me some strange error message that my bank is having a...
  • user-removed
  • Not applicable
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Paying for premium and still get ads

I'm paying for premium but am still getting ads. Isnt that the point of premium?If premium has ads now I may as well cancel. Any ideas?

  • Newbie
  • I'm paying for premium but am still getting ads. Isnt that the point of premium? If premium has ads now I may as well cancel.  Any ideas?
  • user-removed
  • Not applicable
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Payment failure

Hi, my payment failed for Spotify Premium, and now that I look back over what I've spent on Spotify - I think I might save the 9.99euro/month & not continue subsription. Will it automatically cancel or doI need to do further admin? I tried to look ar...

  • Visitor
  • Hi, my payment failed for Spotify Premium, and now that I look back over what I've spent on Spotify - I think I might save the 9.99euro/month & not continue subsription.  Will it automatical...
  • user-removed
  • Not applicable
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Why is it 9.99 instead of 4.99?

Is the student discount still a thing? Im currently a full time enrolled university student and i was paying 4.99 for a year or more and now ive seen ive been charged 9.99 without any notice. Can someone help me understand what happened?

  • Newbie
  • Is the student discount still a thing? Im currently a full time enrolled university student and i was paying 4.99 for a year or more and now ive seen ive been charged 9.99 without any notice. Can som...
  • user-removed
  • Not applicable
  • 3164 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 3164 Views
  • 2 replies
  • 0 likes

Solved!! Disappointing service

Guys Im sorry to say that but the service and support I've had has been really bad.First I was charged double for switching from premium to family premium, now me and 1 family member we both lost our premium accounts and have free accounts although w...

  • Casual Listener
  • Guys Im sorry to say that but the service and support I've had has been really bad. First I was charged double for switching from premium to family premium, now me and 1 family member we both lost o...
  • user-removed
  • Not applicable
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes