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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282190 Views
  • 829 replies
  • 87 likes
  • Account
  • 282190 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134096 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134096 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76091 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76091 Views
  • 63 replies
  • 8 likes

premium

hello, i can't register my payment after 11 months of using my premium account. i have tried with 3 different credit cards, and i would like to know if it is a problem with spotify or one of my own. thank you

  • Newbie
  • hello, i can't register my payment after 11 months of using my premium account. i have tried with 3 different credit cards, and i would like to know if it is a problem with spotify or one of my own. ...
  • Ox1
  • Roadie
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium
  • 99 Views
  • 1 replies
  • 0 likes

Want refund !

For the last about 8 months, I had been getting charged the student discount of $4.99/ month like I signed up for. I am still an active student, and this morning I got charged $9.99. I haven't changed anything in my account for you guys to charge me ...

  • Newbie
  • For the last about 8 months, I had been getting charged the student discount of $4.99/ month like I signed up for. I am still an active student, and this morning I got charged $9.99. I haven't change...
  • 114 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 114 Views
  • 0 replies
  • 0 likes

contact form no reply problem

Hi,I'm a premium user and generally love spotify but i need help with my account and somehow every method of contacting support yields no answer, not even automatic reply using contact form. I've tried both logged in and anonymous form, different top...

  • Newbie
  • Hi, I'm a premium user and generally love spotify but i need help with my account and somehow every method of contacting support yields no answer, not even automatic reply using contact form. I've t...
  • 318 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 318 Views
  • 0 replies
  • 0 likes

Not receiving email for"set device password"

Hi, I have my spotify premium account connected to my facebook account. So I can't login with regular credentials from another device that doesn't support facebook login. For that reason there is the nice "Set device password" button in the account m...

  • Newbie
  • Hi,   I have my spotify premium account connected to my facebook account. So I can't login with regular credentials from another device that doesn't support facebook login. For that reason the...
  • 141 Views
  • 0 replies
  • 0 likes
  • Login
  • 141 Views
  • 0 replies
  • 0 likes

Orphaned old facebook account

Hello, Long ago I created an account with Facebook. Months later, I created another account without Facebook due to miscellaneous issues. I have linked the current account to Facebook again, but now there is an orphaned account around, which somehow ...

  • Newbie
  • Hello,   Long ago I created an account with Facebook. Months later, I created another account without Facebook due to miscellaneous issues. I have linked the current account to Facebook again,...
  • 173 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 173 Views
  • 0 replies
  • 0 likes

Can't use Spotify

I deployed to Germany and I was using Spotify without any problems till a few weeks ago I got logged out and nlw I can't log in using my Facebook. It tells me "it appears you're trying to login from a diferent country". But I was using it here in Ger...

  • Newbie
  • I deployed to Germany and I was using Spotify without any problems till a few weeks ago I got logged out and nlw I can't log in using my Facebook. It tells me "it appears you're trying to login from ...
  • 75 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 75 Views
  • 0 replies
  • 0 likes

Cannot change the country of my account

I try to change the country of my account from Germany to Ireland according to https://support.spotify.com/ie/learn-more/faq/#!/article/how-can-i-change-my-country-setting (I am a Premium user), but the country always stays Germany. I open "Subscript...

  • Newbie
  • I try to change the country of my account from Germany to Ireland according to https://support.spotify.com/ie/learn-more/faq/#!/article/how-can-i-change-my-country-setting (I am a Premium user), but ...
  • Ox1
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Monthly Subscription Problems

I am trying to pay for my monthly subscription and I no longer see the option for a monthly Spotify subscription. The only 3 options I see are the student, family and yearly subscriptions. Is this feature no longer available? Please help!

  • Newbie
  • I am trying to pay for my monthly subscription and I no longer see the option for a monthly Spotify subscription. The only 3 options I see are the student, family and yearly subscriptions. Is this fe...
  • Ox1
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 106 Views
  • 1 replies
  • 0 likes

Gifting Spotify Premium

I want to give my friend a 1-year premium subscription for his birthday, but all I can find is $30 gift cards. I swear Spotify used to have more options for gift cards. Please make it easier for me to give you money!!

  • Newbie
  •  I want to give my friend a 1-year premium subscription for his birthday, but all I can find is $30 gift cards. I swear Spotify used to have more options for gift cards. Please make it easier fo...
  • Ox1
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 109 Views
  • 1 replies
  • 0 likes

Still being charged two months after canceling subsription

Hello i canceled my subscription two months ago thinking it will stop charging me because i definetly stopped getting premium sevice. To my surprise i jumped on today and seen that i been charged two past months $11.99 AUD on my accont. It's immposib...

  • Casual Listener
  • Hello i canceled my subscription two months ago thinking it will stop charging me because i definetly stopped getting premium sevice.   To my surprise i jumped on today and seen that i been ch...
  • Ox1
  • Roadie
  • 208 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 208 Views
  • 3 replies
  • 0 likes

Lost Password

My brother is not very computer literate and has ran into a problem. His phone was stolen and he didnt remember his password that he used with spotify. The other issue is that he set up spotify with an email acount he no longer uses so he has no way ...

  • Casual Listener
  •   My brother is not very computer literate and has ran into a problem.   His phone was stolen and he didnt remember his password that he used with spotify.     The other issu...
  • Ox1
  • Roadie
  • 152 Views
  • 3 replies
  • 0 likes
  • Login
  • 152 Views
  • 3 replies
  • 0 likes

Solved!! Premium Subscription Not Working

I am aware that some premium users were recieving free. However the message on the Spotify help page is no longer up and I am still recieving free even though my account subscription says I have premium.

  • Casual Listener
  • I am aware that some premium users were recieving free. However the message on the Spotify help page is no longer up and I am still recieving free even though my account subscription says I have prem...
  • kalinayann916
  • Newbie
  • 2344 Views
  • 7 replies
  • 0 likes
  • Premium
  • 2344 Views
  • 7 replies
  • 0 likes

Promo limited commercials

I never received limited commercials for the 30 days free trial time but that is not the problem. The problem is that y'all are charge me & I still not getting limited commercials. Plus I am ask me to buy the Premium channel which I am paying for alr...

  • Newbie
  • I never received limited commercials for the 30 days free trial time but that is not the problem. The problem is that y'all are charge me & I still not getting limited commercials. Plus I am ask ...
  • 66 Views
  • 0 replies
  • 0 likes
  • Premium
  • 66 Views
  • 0 replies
  • 0 likes

Spotify-account email hijacked and password changed. Please help me out, Spotify!

Hi,I was recently logged out of Spotify on my computer and smartphone, as it turned out someone has changed my password. I learnt that my Spotify-account is linked to an old email I haven't used since 2010 (j*****s@hotmail.com), which has now been hi...

  • Newbie
  • Hi, I was recently logged out of Spotify on my computer and smartphone, as it turned out someone has changed my password. I learnt that my Spotify-account is linked to an old email I haven't used ...
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Security
  • 218 Views
  • 0 replies
  • 0 likes

problems with account

Every month i pay for the premium account plus 1 family menmber, so i pay 14,99 euro.I want to stop the premium account but my spotiyfy account says i only have a free account.This way i cannot stop the payment every month.How can i solve this?

  • Casual Listener
  • Every month i pay for the premium  account plus 1 family menmber, so i pay 14,99 euro. I want to stop the premium account but my spotiyfy account says i only have a free account. This way i ca...
  • rps010
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 162 Views
  • 2 replies
  • 0 likes

Being charging on two separate credit cards

Dear Spotify team, I am being charged on two separate credit cards, on different dates. Therefore I think that I may have more than one account but Spotify only lets me login to one account via Facebook. I only detected this problem today, but I thin...

  • Newbie
  • Dear Spotify team,   I am being charged on two separate credit cards, on different dates. Therefore I think that I may have more than one account but Spotify only lets me login to one account ...
  • 97 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 0 replies
  • 0 likes

How to Disconnect Spotify from Facebook

Spotify is a joke. no contact option for them directly. makes use post to the community since their too lazy to give us direct support yet im a paying customer. the tutorial listed in spotify community is a joke and does not list the right steps. i s...

  • Casual Listener
  • Spotify is a joke. no contact option for them directly. makes use post to the community since their too lazy to give us direct support yet im a paying customer. the tutorial listed in spotify co...
  • Dreadlord
  • Community Legend
  • 254 Views
  • 5 replies
  • 0 likes
  • Account
  • 254 Views
  • 5 replies
  • 0 likes

Help - I'm premium and appears as free

Hi guys, This week my spotify began to appear as free account on the desktop client. I enter in my account to see my payment and it shows that I'm premium account. What's Happening

  • Newbie
  • Hi guys,   This week my spotify began to appear as free account on the desktop client. I enter in my account to see my payment and it shows that I'm premium account. What's Happening 😞
  • user-removed
  • Not applicable
  • 322 Views
  • 1 replies
  • 0 likes
  • help premium
  • 322 Views
  • 1 replies
  • 0 likes

Chaning Payment

I go to Subscriptions, then to Update My Details. The options "Change" and "Go Back" pop up. I hit "Change" and it takes me back to the main Subscription page. Help Please!

  • Newbie
  • I go to Subscriptions, then to Update My Details. The options "Change" and "Go Back" pop up. I hit "Change" and it takes me back to the main Subscription page. Help Please!
  • 82 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 82 Views
  • 0 replies
  • 0 likes

Charged $9.99 even though I was still on free trial and canceled subscription

I just recently got charged on 11/11/15 for $9.99 and I was informed when I signed up for the free trial my subscription should end in December. I did not sign up for premium but was still charged for it. I was wondering if I could get a refund becau...

  • Visitor
  • I just recently got charged on 11/11/15 for $9.99 and I was informed when I signed up for the free trial my subscription should end in December. I did not sign up for premium but was still charged fo...
  • user-removed
  • Not applicable
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes