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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173178 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173178 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11382 Views
  • 6 replies
  • 11 likes
  • Security
  • 11382 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516177 Views
  • 986 replies
  • 113 likes
  • Account
  • 516177 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126038 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126038 Views
  • 74 replies
  • 12 likes

Got charged after cancelling premium

I cancelled my premium subscription one day before it was about to end but the next day i still charged for it.I cancelled on 24 november 2015 and got charged on the 25 th.Help me please.

  • Casual Listener
  • I cancelled my premium subscription one day before it was about to end but the next  day i still charged for it. I cancelled on 24 november 2015 and got charged on the 25 th. Help me please.
  • Ox1
  • Roadie
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

spotify por personal

hola! estoy intentando dar de baja mi cuenta de spotify por un problema con Personal, para dar otra de alta y no se como darla de baja

  • Casual Listener
  • hola! estoy intentando dar de baja mi cuenta de spotify por un problema con Personal, para dar otra de alta y no se como darla de baja
  • minicubics
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 339 Views
  • 2 replies
  • 0 likes

Search

Searching for user and playlist that I know exist, but search does not find the. I have a Premium account, they do not. IF i paste the "copy Profile link" it finds it, but not a straight up search. Thanks

  • Newbie
  • Searching for user and playlist that I know exist, but search does not find the. I have a Premium account, they do not.  IF i paste the "copy Profile link" it finds it, but not a straight up se...
  • KatesHere
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

Upgrade problems/premium/2users

I upgraded to family plan plus 1. My husband cancelled his subscription so that we could add him to mine. We use it on our phones. Now when he uses the copied link to login it doesn't want to work.can someone give me instructions to get his phone lin...

  • Newbie
  • I upgraded to family plan plus 1. My husband cancelled his subscription so that we could add him to mine.  We use it on our phones.  Now when he uses the copied link to login it doesn't wan...
  • MaryS
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Cannot access account anymore

Hello, I switched to a family premium plan, but was charged 9.99 anyways. I tried to contact support directly about it, but got no response. So I asked my credit card to refund the payment. Now I am unable to log into my spotify account, and I am won...

  • Casual Listener
  • Hello,   I switched to a family premium plan, but was charged 9.99 anyways. I tried to contact support directly about it, but got no response. So I asked my credit card to refund the payment. ...
  • yiantseng
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 313 Views
  • 2 replies
  • 0 likes

Spotify login

Got a new phone and downloaded Spotify on new phone and tried to sign In to my account and it won't let me so I reset the password and that one doesn't work either, it keeps saying username or password incorrect

  • Casual Listener
  • Got a new phone and downloaded Spotify on new phone and tried to sign In to my account and it won't let me so I reset the password and that one doesn't work either, it keeps saying username or passwo...
  • MaryS
  • Roadie
  • 6094 Views
  • 3 replies
  • 0 likes
  • Login
  • 6094 Views
  • 3 replies
  • 0 likes

Changing payment method

Can I pay through my iTunes account and if so how do I change it?

  • Casual Listener
  • Can I pay through my iTunes account and if so how do I change it?
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 6 replies
  • 0 likes
  • Other
  • 407 Views
  • 6 replies
  • 0 likes

Spotify skipping to next track

Can't play any music on spotify because it keeps skipping to a random track. it's been doing this for weeks now. desktop

  • Casual Listener
  • Can't play any music on spotify because it keeps skipping to a random track. it's been doing this for weeks now. desktop
  • Nico
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
    Unlimited
  • 288 Views
  • 1 replies
  • 0 likes

Why am I being charged for premium?

I recently checked my bank account and I have been charged £9.99 for spotify premium, I checked my subscription and as I thought I don't have Spotify premium.

  • Newbie
  • I recently checked my bank account and I have been charged £9.99 for spotify premium, I checked my subscription and as I thought I don't have Spotify premium.
  • driveflanger
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

I cancel my Premium and Im still paying

Hello, Not long ago, like a month, I cancelled my Premium and I can't cancel it anymore, not on the website. But yesterday, 07-01-2016, I saw that I'm still paying for Premium. I would like to know why I payed and if I can get my money back because I...

  • Newbie
  • Hello,   Not long ago, like a month, I cancelled my Premium and I can't cancel it anymore, not on the website. But yesterday, 07-01-2016, I saw that I'm still paying for Premium. I would ...
  • Foxylady8238
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Appearing to be logging in from a different country

m trying to log into the spotify app on my tablet but it keeps telling me that I am trying to log in from a different country. I have looked at my account and it says I am in the UK. I am in Ireland and made my account in Ireland so why it says UK is...

  • Casual Listener
  • m trying to log into the spotify app on my tablet but it keeps telling me that I am trying to log in from a different country. I have looked at my account and it says I am in the UK. I am in Ireland ...
  • Steph_B
  • Roadie
  • 374 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 374 Views
  • 3 replies
  • 0 likes

Paid £4.99 for Premium, now I gotta pay £9.99 because of new payment method.

Hi, Since I changed payment method my premium account is paused, If I want to renew it I gotta pay £9.99 /month.I paid £4.99 /month before this issue, I didn't get any notifications about the new price so I assume the £9.99 is only for new users.Can ...

  • Casual Listener
  • Hi,  Since I changed payment method my premium account is paused, If I want to renew it I gotta pay £9.99 /month. I paid £4.99 /month before this issue, I didn't get any notifications about th...
  • thevincecarter
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 238 Views
  • 2 replies
  • 0 likes

Malicious behavior of a Spotify employee

I had noticed some un-authorized activity on my Spotify account.So, as people do, changed my password and used the "Sign out everywhere." option.Then, after securing my email, facebook and other services, I started investigating.After making sure the...

  • Newbie
  • I had noticed some un-authorized activity on my Spotify account. So, as people do, changed my password and used the "Sign out everywhere." option. Then, after securing my email, facebook and othe...
  • OviiiOne
  • Community Legend
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 324 Views
  • 3 replies
  • 0 likes

spotify you need to change the artist on my song!

I am very upset to say that I have recently added a song to spotify and they put it under the wrong artist,I need this fixed emediately as you can understand this is a big issue for my self and spirit as well.If you would search HTC and see the most ...

  • Casual Listener
  • I am very upset to say that I have recently added a song to spotify and they put it under the wrong artist, I need this fixed emediately as you can understand this is a big issue for my self and spi...
  • HTCtheRapper
  • Casual Listener
  • 179 Views
  • 1 replies
  • 0 likes
  • Other
  • 179 Views
  • 1 replies
  • 0 likes

Tengo un problema con mi plan familiar

Por error configure para 4 miembros cuando realmente queria comprar el plan familiar de 5 miembros, que puedo hacer para crecer el plan?

  • Newbie
  • Por error configure para 4 miembros cuando realmente queria comprar el plan familiar de 5 miembros, que puedo hacer para crecer el plan?
  • Steph_B
  • Roadie
  • 727 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 727 Views
  • 4 replies
  • 0 likes

plan familiar

hola, mi hermano tenia cuenta premium y yo no teniahe creado un plan familiar y le he agregado (él no se ha dado de baja en premium)le seguirán cobrando? no se ha cancelado. supongo que no ya que a mi me han cobrado 15 eurosgracias

  • Visitor
  • hola, mi hermano tenia cuenta premium y yo no tenia he creado un plan familiar y le he agregado (él no se ha dado de baja en premium) le seguirán cobrando? no se ha cancelado. supongo que no y...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
  • 244 Views
  • 1 replies
  • 0 likes

Re: DELETE ACCOUNT

Spotify says I have the free subscription but I am getting charged every month. This is becoming very frustrating, as I can't afford it anymore. It appears I am not alone, so why won't they do something? HEY SPOTIFY, HELP US OUT HERE? AND DON'T OFFER...

  • Newbie
  • Spotify says I have the free subscription but I am getting charged every month. This is becoming very frustrating, as I can't afford it anymore.    It appears I am not alone, so why won't...
  • Ox1
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Delete my Spotify account

Hola, hace ya un tiempo que he querido eliminar mi cuenta de Spotify, ya he mandado muchisimos mensajes para eliminar mi cuenta y nadie me responde (desde el 6 de enero); lo que quiero saber es que si alguien de aqui me pudiera ayudar porque el perso...

  • Visitor
  • Hola, hace ya un tiempo que he querido eliminar mi cuenta de Spotify, ya he mandado muchisimos mensajes para eliminar mi cuenta y nadie me responde (desde el 6 de enero); lo que quiero saber es que s...
  • smcclay11
  • Newbie
  • 511 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 511 Views
  • 6 replies
  • 0 likes

Spotify Premium

I used a gift card on my account on Dec. 25 for a 3 month subscription. Both desktop and phone versions are now showing free as of Jan. 8.

  • Newbie
  • I used a gift card on my account on Dec. 25 for a 3 month subscription. Both desktop and phone versions are now showing free as of Jan. 8.
  • lavinius
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Being charged on Spotify

I got the 30 day free trial on Spotify and I made sure I canceled it on the due date the charge was going to renew and now it says "your subscription will end on 12/01/16" and my account still says "premium" and I got charged 9.99 I do not want to co...

  • Newbie
  • I got the 30 day free trial on Spotify and I made sure I canceled it on the due date the charge was going to renew and now it says "your subscription will end on 12/01/16" and my account still says "...
  • OviiiOne
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes