we have a Premium Family Account with different family members.
My wife has a lot of problems since weeks. She has an iPhone SE with the latest iOS and Spotify version.
Suddenly all her playlists are gone and she got playlists in her profile by somebody else!!!
Why has she playlists by somebody else? Are your database relations broken?
At the moment she has no playlists in her profile but her playlists are definitiv online. With the correct name and avatar. How can this be?
Are another relations broken too? Privacy informations?
Please send me a PM to find a solution!
Please fix it immeditly.
Best regards from Germany,
Here are some screenshots:
Solved! Go to Solution.
Welcome to Spotify Community and thanks for contact us here.
About your issue, her account probably was hacked by someone else, so I suggest that you follow these steps below immediately:
1. FIRST, RESET YOUR PASSWORD.
Note: If your email address has been changed, go straight to step 2.
We also strongly suggest you change the password for:
2. THEN, GET IN TOUCH WITH US.
Note: We may need a screenshot of your Spotify receipt or bank statement for security purposes. Please have this on-hand when getting in touch (and make sure it does not show your full credit card number, expiration date, or 3-digit code).
We'll then take all the necessary steps to secure your account and return access to you.
I also suggest that you disconnect her account from all devices following the steps below:
If you want to recuperate her playlists that she has been lost, it's possible!
Spotify automatically backs up the playlists you create, so if you delete them, they’re easy to get back.
DON’T SEE IT?
It’s possible you created the playlist with another account, so be sure you’re logging in to the account that originally created the playlist.
If you’re not sure you have another account, we can help you find out.
It's also possible that you saved your music somewhere else on Spotify. Check in your Songs under Your Library.
If you need more information or have any other issue, let me know and I'll tryna find the best solution for you!
hezorg (Luan Araújo)