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I needed to change my country to Russia since Spotify has launched there officially. When I first tried to do that, I had an error connected with my date of birth. After trying different things, I understood that somehow only numbers 1 to 9 were accepted as day, so I had to move my date of birth to the 1st of August. After doing so, the settings were accepted, but now I can't change it back because of the fact I stated. My account is disconnected from Facebook, so I don't think that the problem is there. Any suggestions are welcome.
Solved! Go to Solution.
Oops pressed the wrong button. I don't have the same problem. Anyway, hi there. Thank you for reaching out to the Community. Would you mine following several of these steps below, if one doesn't work move on to the other until you get one that fixes your problem?
Step 1: Log out and back in
Step 2: Use a private window
Step 3: Use a different browser like Chrome, Brave, Safari, etc.
Step 4: Contact Customer Service
Step 5: If none doesn't work you can use this link: https://www.spotify.com/about-us/contact/?_ga=2.42205862.246974634.1565949570-2085700887.1565949570 It redirects to the About Page > Option 3 - Offers the Contact Form and Option 4 - Points folks to @SpotifyCares on Twitter who are happy to help you with your issue.