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[user-removed]

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[Emilia_8]

Hi @user-removed, 

Thank you for reaching out here in the Community!

Make sure to check out this Spotify answer on why it might happen and what steps to take next. 

You can also create a new account and transfer your music. You will be able to choose a display name in the 'What should we call you?' field during sign up.  
Note: Be sure to cancel any subscriptions on the existing account. 

I hope you'll find this helpful! 

[ma_marquezini]

Hi KrollieTeam !

Thanks for reaching out to the community about this.

Have you synced your Spotify account to Facebook?
Also, when you create your account, did you choose a valid username?

Let us know if you have any more questions.

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.

[Petya]

Hey there @user-removed,

Thanks for reaching out! 

Seems like your Spotify account was connected with Facebook. Have you disconnected or disabled Facebook recently?

You can try some suggestions how to fix this here.

If it doesn't work, you can:

1. Cancel your subscription.

2. Create a new account.

3. Transfer your playlists to the new account.

4. Close your old account. 

5. Subscribe to Premium on the new account.

Keep us posted!