Did not got any receipt for subscription

[KabinZ]

Hi,

I tried subscripbing to premium account, in subsription page filled card info, submitted info, got message saying spotify will now send me receipt, but:

1) I got no receipt.

2) Checked my bank account info - yes, I got charged for subscription (money are reserved).

3) Spotify account overview -> Receipts: No receipts found.

4) Spotify account overview -> Subscription: No subscriptions found.

At the moment I'm using web browser so no cached data or anything exists, it's not that I see wrong account type, I can't even see my receipt (tried other browser to check.)

p.s. only possibility I'm thinking off (and I wish that this happened), is that in reality charging for subscription failed, but Spotify failed to produce error or something, and reserved money in bank account will be returned. But now I have no idea what to do - try again risking being charged twice, or wait?

[Carlos · Accepted solution]

Hey @KabinZ,

Don't worry, it is possible that you have an additional account. Here's how you can check if you do.

If you don't find another account, our team would need to have a look into this. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[KabinZ · Accepted solution]

Hello,

Thank you for your answer, it wasn't other account problem. But problem now is solved (not sure what caused it)

I guess it was some kind of glitch from Spotify side. When I first tried upgrading, tried payment directly by card, Spotify reserved money, but something was not done correctly and without errors transaction stopped. After few days bank returned reserved money to normal state and I just tried Paypal with same card - all worked fine now. So I guess there was soem kind of issue about payment directly with card.

Good luck