Disconnecting Facebook Woes

[user-removed]

Plan

Free/Premium

Country

 UK

Device

All

My Question or Issue

Hi,

I clicked the option in settings to disconnect my facebook account which led to me not being able to log in. I've reset my password and logged in but I no longer have premium, it's like I have a new account. 

All help appreciated

Simon

[Jose_M]

Hello @user-removed!

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

I’d also recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify with.

If you then want to use Spotify without Facebook I’d recommend checking out this Spotify Answer for the next steps to take.

Hope this helps and let me know how you get on!

[user-removed]

Thanks for the response. Having read the link you provided on using spotify without facebook I am now a little confused. I did create my account with Facebook and according to that article I shouldn't have been able to select the option to disconnect from facebook within settings, however it let me chose that. 

So I think I have disconnected facebook from my old account and now cant log in and appear to have got myself a second account. I cant see how to move forward from here.

[Jose_M · Accepted solution]

Hey! I'd recommend checking other email addresses for account receipts or emails from Spotify. If you finally can't find anything, I'd recommend reaching out to Customer Support here:
https://www.spotify.com/about-us/contact

Hope this helps and let me know how you get on!

[user-removed]

Thanks for replying. I already checked my email for mails from hello@spotify.com but found nothing. 

I have done as you suggest and contacted support. 

Thanks

[user-removed]

Just to close this off, Support responded reallt quickly and have sorted it all out. Thanks for all the responses.

[Jose_M]

I'm glad to hear everything's fine now! Make sure to let me know if there's anything else I can help with 🙂

https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=46E0jNSLQImbNr8_bS24AQ