Do I lose my listening history after I renewed my subscription

[snazzy2112]

Plan

Premium (Family)

Country

US

Device

iPhone 13 Pro

Operating System

iOS16

My Question or Issue

A month ago, the credit card linked to our family subscription expired so was my premium status, after a couple of days my premium account was renewed and all the playlist and albums I have liked and saved were still there so it was indeed the same account. But all my listening history prior to this renewal were lost - I was trying to play with instafest (https://www.instafest.app) but it only used the songs and artists I had listened to in the past month. And same goes with my 2022 wrapped, I don't see any of the songs I've been listening to earlier this year and it shows I only have 737 minutes listened in total whereas my minutes listened in 2020 was 40,501. Just about two months back when I used Receiptify it was just fine. As a reference, Receiptify and stats for Spotify now show the same results as 2022 wrapped, meaning they couldn't access my old history either.

Is anyone else experiencing this? Is there any way I can retrieve my history? My daily mixes have been a mess since then and the songs I got recommended have been quite off, both were GREAT before all this happened.

[Jose_M]

Hello @snazzy2112!

Thanks for reaching out. I'd recommend making sure you're logged into the right account. It's possible that you accidentally signed into another account instead. You might be able to find additional accounts following the steps in this Support article.

Let me know how it goes!