Dont have access to original email and dont have facebook

[jb_crusher]

Premium user

United States (oregon)

I have been a Spotify premium member for sometime. However, I have sold my business and lost access to my original email (it is no longer even an email anymore) and when I got a new phone it requires my information. I forgot my password, and because i cant reset my password without access to my account and dont have access to the link it keeps sending to a non existant email I cant access my account.

I have been trying for like 5 days now, not to mention, unless you log in you cant access this community board and their is no email or phone to reach spotify with it makes it difficult to get account. 

I have created another account using another email so I can access this message board, BUT THE BIGGER ISSUE IS I AM A PREMIUM ACCOUNT AND I CANT ACCESS MY ACCOUNT WHICH IS DRIVING ME NUTS PAYING FOR A SERVICE THAT I CANT EVEN USE. I NEED TO EITHER GET ACCESS TO MY ACCOUNT FROM SPOTIFY HELP OR I HAVE TO GO THRU STEPS OF STOPPING PAYMENTS THROUGH THE BANK WHICH I DONT WANT TO DO.

Is there anything I can do to get my account back???????????? I need HELP!!!!!!!

Premium User

United States

)

My Question or Issue

[Loxer]

Hey @jb_crusher, welcome to the Community.

Hope you're doing great!

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please ensure that this is an email that has not been compromised and that you still have access to it!
If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.

I hope this helps!