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Duo Plan Says I'm In A Different Country

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Duo Plan Says I'm In A Different Country

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Plan: Duo

Country: Canada

Device: Macbook Pro

Operating System

macOS Mojave

I'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a different country." I have literally copied and pasted the address from my wife's account, and it still says that. Then I edited her address, and pasted in the same thing (smart-quotes, other character substitutions, who knows), and it still says that. I'm just trying to make working from home less stultifyingly boring.

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Re: Duo Plan Says I'm In A Different Country

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I messaged @spotifycares on Twitter and they were very responsive. It looks like somehow I'd set my country on my account to German, even though my address was identical. I changed that and it still didn't fix the issue (even playing with a VPN and incognito mode). However they suggested I try on another device. When I tried on my phone, everything worked, and I'm all set up now.

I'm not sure why the different device mattered, even though I was working with a cleared cache and different browsers on my laptop, but I'm glad it's resolved now.

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Re: Duo Plan Says I'm In A Different Country

Rock Star 21
Rock Star 21

Hi @timmyson, thanks for writing!

 

I'm sorry about that. Could you please try again, this time using different browsers in your computer? Don't forget to clear cache before.

 

Also, make sure you're not using a VPN in your device.

 

Hope this helps!

 

BittencourtRock Star 21
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Note: I'm not a Spotify employee.
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Re: Duo Plan Says I'm In A Different Country

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No VPN, Chrome or Vivaldi (a Chromium variant), regular or incognito mode, I still get the error. I'm putting in my address manually, so the VPN shouldn't matter anyway.
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Re: Duo Plan Says I'm In A Different Country

Rock Star 21
Rock Star 21

Hey @timmyson, that's odd.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

 

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

 

Let me know how it goes 🙂

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Solution!

Re: Duo Plan Says I'm In A Different Country

Casual Listener
I messaged @spotifycares on Twitter and they were very responsive. It looks like somehow I'd set my country on my account to German, even though my address was identical. I changed that and it still didn't fix the issue (even playing with a VPN and incognito mode). However they suggested I try on another device. When I tried on my phone, everything worked, and I'm all set up now.

I'm not sure why the different device mattered, even though I was working with a cleared cache and different browsers on my laptop, but I'm glad it's resolved now.

View solution in original post

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Re: Duo Plan Says I'm In A Different Country

Rock Star 21
Rock Star 21

Hi @timmyson,

 

I'm glad it worked out somehow!

 

Let me know if you have any questions 🙂

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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