Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Device: Macbook Pro
I'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a different country." I have literally copied and pasted the address from my wife's account, and it still says that. Then I edited her address, and pasted in the same thing (smart-quotes, other character substitutions, who knows), and it still says that. I'm just trying to make working from home less stultifyingly boring.
Solved! Go to Solution.
Hi @timmyson, thanks for writing!
I'm sorry about that. Could you please try again, this time using different browsers in your computer? Don't forget to clear cache before.
Also, make sure you're not using a VPN in your device.
Hope this helps!
Hey @timmyson, that's odd.
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.
Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.
Let me know how it goes 🙂
I'm glad it worked out somehow!
Let me know if you have any questions 🙂
The profile country for both accounts must be the same in addition to the address of the duo account.
If there is a mismatch, one user can use a VPN to change their account profile to match the country of the other account (e.g. USA), even if their address is in another country (e.g. Spain). Once both the profile country and address are the same, then the duo accounts can be linked. Good luck!
I tried on couple devices and still it didn't work. What should i do?
Hi @Mahmoudbissar, thanks for writing.
Did you try using different browsers?
Also, did you get in touch with @spotifycares on Twitter, like the other user did?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…