Duo subscription doesnt work although the same address is used

[anwitcher]

Plan

Premium

Country

Belgium

Device

Huawei/Laptop

Operating System

Android/Ubuntu

My Question or Issue

The premium duo fails for the invited person regardless of introducing the same address in Belgium. I thought it was because my account was set to UK due to Facebook login. So I tried to change the Spotify country by changing the payment from pound stirling to euro in Belgium. Although the payment method changed to Belgium the account is still in UK !

I tried to disconnect the spotify account from the facebook account. But it is not possible (tried the Settings->Social). It is a bit kafkaesque !

[OneByBoo · Accepted solution]

Hi there @anwitcher

thanks for reaching out !

Changing the payment currency will not change the country listed on your country.

In order for your Premium Duo to work properly, you will have to change your country listed and provide a matching payment method listed in that same country.

You can find all info and support steps needed for Premium Duo here and for how to change your country here.

Keep me posted 🙂

[anwitcher]

Thanks. Should be made more clear that country change doesnt happen until the end of current payment month. Works now