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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9922 Views
  • 3 replies
  • 9 likes
  • Security
  • 9922 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493648 Views
  • 981 replies
  • 112 likes
  • Account
  • 493648 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213972 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213972 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122689 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122689 Views
  • 72 replies
  • 12 likes

the e-mail my Spotify account was connected to doesn't exist anymore, I can't log in now

Hello, well basically my problem is the above.My e-mail account expired and I forgot to renew it, so now it doesn't exist anymore. The problem is that my Spotify account was connected to that e-mail. When I´m trying to log in with that e-mail and the...

  • Visitor
  • Hello, well basically my problem is the above. My e-mail account expired and I forgot to renew it, so now it doesn't exist anymore. The problem is that my Spotify account was con...
  • Emilia_8
  • Community Legend
  • 1760 Views
  • 1 replies
  • 0 likes
  • Account
  • 1760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bringing two Spotify accounts together

PlanFree & PremiumCountryAustriaDeviceiPhone 7, MacBook Air (2017)Operating SystemiOS 13.5.1, macOS Catalina 10.15.5 My Question or IssueI've got two Spotify accounts (one with Premium access and one without). Because of that I would like to bring th...

  • Visitor
  • Plan Free & Premium Country Austria Device iPhone 7, MacBook Air (2017) Operating System iOS 13.5.1, macOS Catalina 10.15.5   My Question or Issue I've got two Spotify accounts (on...
  • Elena
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
  • 439 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Two montly charges - only one account?

I have discovered that I am being charged twice each month for Spotify premium (on two different credit cards) but I only have one account. I have confirmed that Spotify is not linked to my Facebook account. I have two email addresses - one was used ...

  • Visitor
  • I have discovered that I am being charged twice each month for Spotify premium (on two different credit cards) but I only have one account. I have confirmed that Spotify is not linked to my Facebook ...
  • Ivan
  • Spotify Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 684 Views
  • 1 replies
  • 0 likes

Why Can't I Access my Account?

I'm trying to access my account. After I have logged in and click accounts, instead of showing me my Premium account (which I want to cancel to the free version) a page comes up that says I need to log out of everything. Even after I've gone through ...

  • Newbie
  • I'm trying to access my account. After I have logged in and click accounts, instead of showing me my Premium account (which I want to cancel to the free version) a page comes up that says I need to l...
  • AMD221
  • Casual Listener
  • 770 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 770 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify wont accept payment information for 3 month premium

PlanFreeCountryCanadaDevicePhone and PCOperating SystemAndriod, and Windows 10 My Question or IssueI registered for Spotify Premium a week ago and I want to try the 3 month free premium. I keep getting an error message "Something went wrong, Try agai...

  • Casual Listener
  • Plan Free Country Canada Device Phone and PC Operating System Andriod, and Windows 10   My Question or Issue I registered for Spotify Premium a week ago and I want to try the 3 month f...
  • rajputwarriot
  • Casual Listener
  • 717 Views
  • 5 replies
  • 0 likes
  • Other
  • 717 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Unable to edit profile information

PlanPremium CountryFinland Operating SystemAndroid, Windows 10 My Question or IssueWhen I go to the edit profile page, I am unable to change my details, such as email, gender, date of birth, or country. Also, I would like to unlink my facebook accoun...

  • Casual Listener
  • Plan Premium   Country Finland   Operating System Android, Windows 10   My Question or Issue When I go to the edit profile page, I am unable to change my details, such as ema...
  • Elena
  • Moderator
  • 12537 Views
  • 4 replies
  • 4 likes
  • Account
    Premium
  • 12537 Views
  • 4 replies
  • 4 likes

Superuser Contribution Restore account - email lost (no facebook)

PlanPremium FamilyCountrySwedenDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI have a family premium account and my daughter is one of the family. She changed phone and now I can't log her in again and I don't know which email we...

  • Visitor
  • Plan Premium Family Country Sweden Device Samsung Galaxy S7 Operating System Android   My Question or Issue I have a family premium account and my daughter is one of the family. She ch...
  • Ivan
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 463 Views
  • 1 replies
  • 0 likes

previously collaborative playlist is no longer showing as a public playlist

So one thing I am in charge of at my job this summer is their playlists. I had made a few playlists collaborative thinking that it would be easier to share them with my own account so that I don't need to go between accounts every time I wanted to ed...

  • Newbie
  • So one thing I am in charge of at my job this summer is their playlists. I had made a few playlists collaborative thinking that it would be easier to share them with my own account so that I don't ne...
  • Keanu_C
  • Community Legend
  • 1077 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 1077 Views
  • 1 replies
  • 0 likes

Disconnecting from Facebook Account

Hi, my Facebook account was compromised and changed so I no longer have access to it. My Spotify account is linked to it, so I need to disconnect the two accounts through Spotify. The tutorials I have seen have said about going to Settings then Socia...

  • Newbie
  • Hi, my Facebook account was compromised and changed so I no longer have access to it. My Spotify account is linked to it, so I need to disconnect the two accounts through Spotify. The tutorials I hav...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Security
  • 397 Views
  • 1 replies
  • 0 likes

Adding a third artist profile (Kalkovich) to Spotify For Artists homepage

PremiumNL Devicemac mini 2012iOS 10.13 Hi there, I'd like to add a third artist profile to my SFA page. I currently have 2; Kynarian and Tomii. I want to add Kalkovich (theres only 1). If I google search this question and click on the first spotify l...

  • Casual Listener
  • Premium NL   Device mac mini 2012 iOS 10.13   Hi there,  I'd like to add a third artist profile to my SFA page. I currently have 2; Kynarian and Tomii. I want to add Kalkovich ...
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Help: 2 Accounts and 1 Mastercard Number

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueHi, I created an account for a colleague who does not have a Mastercard and entered the same Mastercard number. For the first five minutes the account was...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Hi, I created an account for a colleague who does not have a Mastercard and en...
  • Luan
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 413 Views
  • 1 replies
  • 0 likes

Unauthorized [New login to Spotify]

PlanPremiumCountryNew ZealandDevicePC, Android, AppleOperating System(iOS 10, Android Oreo, Windows 10) My Question or Issue Since last week, at least once a day, I have received a "New login to Spotify" warning email, either from USA or Russia. I ha...

  • Visitor
  • Plan Premium Country New Zealand Device PC, Android, Apple Operating System (iOS 10, Android Oreo, Windows 10)       My Question or Issue   Since last week, at l...
  • markucsb
  • Newbie
  • 11921 Views
  • 9 replies
  • 3 likes
  • Account
    Login
    Security
  • 11921 Views
  • 9 replies
  • 3 likes

Superuser Contribution I kept receiving emails about suspicious logins

On 6/17/2020, I received a "welcome" email from Spotify, but I'm not a new user and had been use Spotify for years. On the same day, I received additional two lognin notifications, one from Russian, and one from Hungary. I logged into my account, rem...

  • Casual Listener
  • On 6/17/2020, I received a "welcome" email from Spotify, but I'm not a new user and had been use Spotify for years. On the same day, I received additional two lognin notifications, one from Russian, ...
  • Ivan
  • Spotify Legend
  • 3779 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 3779 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recently Played- not updating

PlanFreeCountryUSADeviceiPhone 6, Safari 13.1.1, Macbook Pro late 2013Operating SystemiOS 10 My Question or IssueStarted a playlist, but didn't realize new songs were being shuffled in. Trying to find a song that was played and wasn't on the album, h...

  • Casual Listener
  • Plan Free Country USA Device iPhone 6, Safari 13.1.1, Macbook Pro late 2013 Operating System iOS 10   My Question or Issue Started a playlist, but didn't realize new songs were being s...
  • Ivan
  • Spotify Legend
  • 1127 Views
  • 1 replies
  • 0 likes
  • Free
  • 1127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange logins from Germany, China...

I've been in a Spotify Premium free trial for the past few weeks. Over last night, I got 2 notifications that I had a login from Germany, and then China. This morning, I changed my password, and then later got a notification there was a sign in again...

  • Casual Listener
  • I've been in a Spotify Premium free trial for the past few weeks.  Over last night, I got 2 notifications that I had a login from Germany, and then China. This morning, I changed my password, an...
  • Peter
  • Spotify Legend
  • 848 Views
  • 4 replies
  • 1 likes
  • Login
  • 848 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Change Surname after Wedding

Hi all,I could not find my surname at the account details. Haven't I entered this Information? Must I inform Spotify about a change in the surname?Thank you and best regards,Sirisie

  • Regular
  • Hi all, I could not find my surname at the account details. Haven't I entered this Information? Must I inform Spotify about a change in the surname? Thank you and best regards, Sirisie  
  • Peter
  • Spotify Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • Account
  • 644 Views
  • 3 replies
  • 0 likes

Cant login whit telephone number on computer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i try to enter in spotify download app on my computer the option enter whit telephone nu...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When i ...
  • Billy-J
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find my deleted playlists on Recover Playlists option

PlanPremiumCountryPhilippinesDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue I have deleted many playlists in the past, and I've recently deleted atleast two of my playlists. But whenever I try to recover them, the Recove...

  • Casual Listener
  • Plan Premium Country Philippines Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue  I have deleted many playlists in the past, and I've recent...
  • qudzbudz
  • Newbie
  • 5551 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 5551 Views
  • 4 replies
  • 0 likes

trouble logging in

PlanFree/PremiumCountryUSADevice(Macbook Pro late 2016)Operating System(Windows 10,etc.) My Question or IssueI had an account about 2 years ago that I havent used since and Im trying to get back into it. I cant remember the password and I dont have a...

  • Newbie
  • Plan Free/Premium Country USA Device (Macbook Pro late 2016) Operating System (Windows 10,etc.)   My Question or Issue I had an account about 2 years ago that I havent used since and I...
  • Jose_M
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 513 Views
  • 1 replies
  • 0 likes

Playlist SEO broken randomly

Hey Spotify Team,Pavle here from ChillYourMind.First of, before anyone tells me what's SEO is, I indeed know what it is and how it works, however I have some other issues that I'm searching for answers or even helping me fix it.Our playlist 'Summer 2...

  • Visitor
  • Hey Spotify Team, Pavle here from ChillYourMind. First of, before anyone tells me what's SEO is, I indeed know what it is and how it works, however I have some other issues that I'm searching for...
  • 389 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 389 Views
  • 0 replies
  • 0 likes