Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
2 weeks ago
171 Views
0 replies
5 likes
Security

171 Views
0 replies
5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
CeliMaga
Casual Listener
434058 Views
967 replies
108 likes
Account

434058 Views
967 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1192615 Views
119 replies
116 likes
Account

1192615 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
105970 Views
70 replies
11 likes
Account
Login
Premium

105970 Views
70 replies
11 likes

Connection with FB account deleted all my playlists

Hello, I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwaulyToday I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorites songs. Problem, everything is gone now and I do not know I t...

xhsk
Visitor
Hello, I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwauly Today I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorite...
2020-03-08 11:40:09 AM
2020-03-08 8:06:31 PM
PrettyMuchSwiss
Composer
334 Views
1 replies
0 likes
Account

334 Views
1 replies
0 likes

Superuser Contribution Where are the audio settings??

I can't find them anywhere. I signed up for Premium earlier today. I've googled and there is supposed to be a setting dropdown with options in the upper right. All that's there is profile. I'm in the US and am on desktop/chrome boxI'll attach a few s...

vlawde
Regular
I can't find them anywhere. I signed up for Premium earlier today. I've googled and there is supposed to be a setting dropdown with options in the upper right. All that's there is profile.&nbsp...
2020-03-06 1:20:38 AM
2020-03-08 1:25:17 PM
Xenia
Moderator
745 Views
6 replies
0 likes
Other

745 Views
6 replies
0 likes

Solved!! GIft e-cards between countries

Hi all Just checking: if I buy a gift e-card from under my account registered in one country with the purpose for this e-card to be redeemed in another country, will it work? I live in New Zealand and want to buy a gift e-card for a person in Spain. ...

maxim_47
Music Fan
Hi all Just checking: if I buy a gift e-card from under my account registered in one country with the purpose for this e-card to be redeemed in another country, will it work? I live in N...
2014-08-20 2:59:00 PM
2020-03-08 1:19:17 PM
XedinUnknown
Newbie
30858 Views
13 replies
0 likes
Account
Premium
Subscription

30858 Views
13 replies
0 likes

Superuser Contribution Trouble closing my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having trouble closing my account and when I receive an email to confirm closing there i...

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am ha...
2020-03-06 5:39:08 PM
2020-03-08 10:39:38 AM
Ivan
Spotify Legend
425 Views
2 replies
0 likes
Account

425 Views
2 replies
0 likes

Superuser Contribution Change profile picture and name of account that is linked to facebook?

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueI have a spotify account created using facebook. I've been wanting to change the account name and profile picture but i havent found any options for it. I could change ...

Domiman
Casual Listener
Plan Premium Country Argentina Device PC Operating System Windows 10 My Question or Issue I have a spotify account created using facebook. I've been wanting to change the accou...
2020-02-19 11:30:19 PM
2020-03-08 9:49:30 AM
Xenia
Moderator
619 Views
3 replies
0 likes
Account

619 Views
3 replies
0 likes

Superuser Contribution [GER] Von Family auf Premium wechseln

Hallo, habe aktuell Spotify Family und möchte gerne auf normales Premium wechseln.Früher konnte man wechseln, sodass sich die Laufzeit verlängerte. Geht das nicht mehr? Dankeschön

wizzard1337
Visitor
Hallo, habe aktuell Spotify Family und möchte gerne auf normales Premium wechseln. Früher konnte man wechseln, sodass sich die Laufzeit verlängerte. Geht das nicht mehr? D...
2020-03-05 8:53:51 PM
2020-03-08 9:19:46 AM
Xenia
Moderator
2345 Views
2 replies
0 likes
Premium

2345 Views
2 replies
0 likes

Playlists I've never played are in recently played

I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd party apps. This worked for about 3 days, and then it s...

gabemcd
Newbie
I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd part...
2020-03-08 7:38:37 AM
2020-03-08 8:13:53 AM
Emilia_8
Community Legend
470 Views
1 replies
0 likes
Account
Premium

470 Views
1 replies
0 likes

Solved!! Account country

PlanFree/PremiumCountryFranceDeviceiPhone 7 Plus Operating SystemiOS 13.3 My Question or IssueHey, I currently live in France and got a premium account with a French credit card. The thing is, I used to live in USA and I don’t care about all the Fren...

ThéodoreNc
Casual Listener
Plan Free/Premium Country France Device iPhone 7 Plus Operating System iOS 13.3 My Question or Issue Hey, I currently live in France and got a premium account with a French cre...
2020-03-07 12:33:42 AM
2020-03-08 4:39:20 AM
Billy-J
Spotify Star
327 Views
1 replies
0 likes
Account

327 Views
1 replies
0 likes

Account deleted after changing distributors

After previously distributing my albums and singles via Tunecore, I used Distrokid for my latest release and all of my old releases and with them my whole profile disappeared.I realize I should've read up on that beforehand, but I still find it absol...

FGWRecords
Visitor
After previously distributing my albums and singles via Tunecore, I used Distrokid for my latest release and all of my old releases and with them my whole profile disappeared. I realize I should've ...
2020-03-07 4:11:09 PM
2020-03-08 4:36:20 AM
Billy-J
Spotify Star
395 Views
1 replies
0 likes
Account

395 Views
1 replies
0 likes

3 month free trial

Student Premium My Question or IssueHi! Im a new Spotify user who subscribed to the student premium last January 2020. I was promised a 3 month free trial after my 1 month paid subscription and yet after my subscription expired I didn't receive the 3...

Kreya
Visitor
Student Premium My Question or Issue Hi! Im a new Spotify user who subscribed to the student premium last January 2020. I was promised a 3 month free trial after my 1 month paid subsc...
2020-03-07 4:05:02 PM
2020-03-08 4:34:50 AM
Billy-J
Spotify Star
2173 Views
1 replies
0 likes
Free
Premium

2173 Views
1 replies
0 likes

Can't add family member

Premium Family Plan (with only three members)USADevice: Samsung GalaxyOperating System: Android I'm trying to add my daughter to my family plan, so I send her the link through the Spotify app. When we click on the link on her phone we get a message t...

PaulHook
Visitor
Premium Family Plan (with only three members) USA Device: Samsung Galaxy Operating System: Android I'm trying to add my daughter to my family plan, so I send her the link throug...
2020-03-07 8:27:31 PM
2020-03-07 10:55:13 PM
Emilia_8
Community Legend
687 Views
1 replies
0 likes
Subscription

687 Views
1 replies
0 likes

Do audio settings transfer from device to device?

Just started using Spotify with Premium trial, and still learning how things work.I'm unable to access audio settings at work, there's a limit of functionality here because of restrictions on downloading apps, so they aren't available. I checked on m...

vlawde
Regular
Just started using Spotify with Premium trial, and still learning how things work. I'm unable to access audio settings at work, there's a limit of functionality here because of restriction...
2020-03-07 1:44:47 AM
2020-03-07 2:16:52 AM
PrettyMuchSwiss
Composer
706 Views
1 replies
0 likes
Other

706 Views
1 replies
0 likes

Solved!! Can't redeem code

I have a code for 1 year of premium and it simply doesn't work. I've tried all the solutions possible but it gives me an error message. I've tried to contact spotify for help but all I've recieved was an automatic e-mail that redirected me here. What...

Cris_Z
Casual Listener
I have a code for 1 year of premium and it simply doesn't work. I've tried all the solutions possible but it gives me an error message. I've tried to contact spotify for help but all I've recieved wa...
2020-03-06 5:32:38 PM
2020-03-06 12:03:23 AM
PrettyMuchSwiss
Composer
3107 Views
3 replies
0 likes
Premium

3107 Views
3 replies
0 likes

Solved!! closing account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan't seem to close my account and when I receive a message to confirm i do not the a button ...

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue can't s...
2020-03-06 4:30:16 PM
2020-03-06 7:40:15 PM
user-removed
Not applicable
1502 Views
18 replies
0 likes
Account

1502 Views
18 replies
0 likes

Superuser Contribution Cannot change e-mail

PlanPremiumCountryusaDevice(Samsung Galaxy s10+)Operating System(Windows 10.) My Question or IssueRecently I've had a breach and would like to change my e-mail but the option isn't available when I go to edit profile on the account page I've also fol...

Keoushe
Casual Listener
Plan Premium Country usa Device (Samsung Galaxy s10+) Operating System (Windows 10.) My Question or Issue Recently I've had a breach and would like to change my e-mail but the option...
2020-03-01 5:36:45 AM
2020-03-06 4:03:06 PM
Xenia
Moderator
832 Views
5 replies
0 likes
Account
Security

832 Views
5 replies
0 likes

Is it possible to get my friends email?

My friend is missing for some days, the only hope to contact her now is via email, we are friend on spotify, is it possible to see her email? Or send her a message in the spotify? Please help me ;-;

Petugo
Visitor
My friend is missing for some days, the only hope to contact her now is via email, we are friend on spotify, is it possible to see her email? Or send her a message in the spotify? Please hel...
2020-03-06 4:54:44 AM
2020-03-06 2:36:54 PM
DanielTham
Composer
334 Views
1 replies
0 likes
Account

334 Views
1 replies
0 likes

Payment issues

so I have an iPhone XR. I have premium. But I didn’t have enough money for the payment because I got paid a day later than I was expecting. And I don’t know if it will try and take it out again or if it’ll just go to the free version which I don’t wa...

Shantellshae
Casual Listener
so I have an iPhone XR. I have premium. But I didn’t have enough money for the payment because I got paid a day later than I was expecting. And I don’t know if it will try and take it out again...
2020-03-05 7:16:31 PM
2020-03-05 8:37:58 PM
Emilia_8
Community Legend
312 Views
1 replies
0 likes
Subscription

312 Views
1 replies
0 likes

There simply should be an equalizer on the desktop version

Because there simply should be. Whatever reasons there are to not have it, it should be there.

Diederick_Kruse
Visitor
Because there simply should be. Whatever reasons there are to not have it, it should be there.
2020-03-05 1:34:40 PM
2020-03-05 6:15:41 PM
PrettyMuchSwiss
Composer
480 Views
1 replies
0 likes
Other

480 Views
1 replies
0 likes

Solved!! Toggle Clean Versions of Songs and Include More Explicit Album Versions

Has anyone else had a problem with downoading the explicit labelled version of songs , and then it plays and shows only the editted version ? I even went back to look for the original version and can't find it as explicit anymore .. is there a settin...

Davius
Newbie
Has anyone else had a problem with downoading the explicit labelled version of songs , and then it plays and shows only the editted version ? I even went back to look for the original version and can...
2013-10-13 9:58:55 PM
2020-03-05 5:41:40 PM
fordianslip
Regular
1041 Views
2 replies
2 likes
Other

1041 Views
2 replies
2 likes

Country set to GB but still getting gig updates for Brooklyn NY

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S9 My Question or IssueI was in NYC in January and Spotify started giving me updates about gigs in Brooklyn but I've been home for a month now and can't seem to update it. My country is still lis...

ChloeofLondon
Casual Listener
Plan Premium Country United Kingdom Device Samsung Galaxy S9 My Question or Issue I was in NYC in January and Spotify started giving me updates about gigs in Brooklyn b...
2020-03-03 6:14:39 PM
2020-03-05 4:58:06 PM
PrettyMuchSwiss
Composer
412 Views
3 replies
0 likes
Account

412 Views
3 replies
0 likes

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