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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406835 Views
  • 959 replies
  • 107 likes
  • Account
  • 406835 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176444 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176444 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100088 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100088 Views
  • 68 replies
  • 10 likes

Not letting me upgrade to family plan

I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get :"It looks like you’re not eligible for that offer, but we found more for you" Any suggestions on what I can do? Thank you.

  • Regular
  • I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get : "It looks like you’re not eligible for that offer, but we found more for you"  ...
  • Jane_Solovyov
  • Regular
  • 432 Views
  • 4 replies
  • 0 likes
  • Account
  • 432 Views
  • 4 replies
  • 0 likes

Solved!! How to stop billing of unknown account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I am currently getting billed for spotify and the only details I have are what I see on my...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 1294 Views
  • 5 replies
  • 0 likes
  • Account
  • 1294 Views
  • 5 replies
  • 0 likes

Hacked?

Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird stuff I never ever listen to. PlanFree/PremiumCountr...

  • Visitor
  • Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird s...
  • eltoch
  • Composer
  • 762 Views
  • 3 replies
  • 0 likes
  • Account
  • 762 Views
  • 3 replies
  • 0 likes

Can't change profile picture

I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.

  • Casual Listener
  • I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.
  • eigengrau-
  • Casual Listener
  • 365 Views
  • 1 replies
  • 0 likes
  • Account
  • 365 Views
  • 1 replies
  • 0 likes

Constant Connection to unknown devices

Hello, I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spotify. I have done a ton of trouble shooting and following all of spoti...

  • Visitor
  •   Hello,   I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spoti...
  • Emilia_8
  • Community Legend
  • 960 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 960 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked or comedy is using my account

PlanFree/PremiumCountryNorwayDevice(iPhone XS, Mcbook)Operating System(iOS ) My Question or IssueHei,Somebody is using my account or my account has been hacked. When I open the Spotify (any time) there is a warning that Spotify is playing on Web play...

  • Visitor
  •   Plan Free/Premium Country Norway Device (iPhone XS, Mcbook) Operating System (iOS )   My Question or Issue Hei, Somebody is using my account or my account has been hacked. Whe...
  • Mario
  • Spotify Legend
  • 521 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 521 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I get a username that isn't just random letters and numbers?

PlanFree/PremiumCountryCanadaDeviceGalaxy S10Operating SystemAndroid My Question or IssueI have made three accounts with three new emails specifically made for them all because I keep getting assigned a random string of letters and numbers. Every sin...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Galaxy S10 Operating System Android   My Question or Issue I have made three accounts with three new emails specifically made for them all becau...
  • Petya
  • Community Legend
  • 821 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 821 Views
  • 3 replies
  • 0 likes

Superuser Contribution Share account with friend?

hello, i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ? Kindly regards

  • Visitor
  • hello,    i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ?&n...
  • Petya
  • Community Legend
  • 443 Views
  • 2 replies
  • 0 likes
  • Account
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug in Username

PlanFree/PremiumCountryPortugal DeviceMacBook Pro (15-inch, 2017) Operating SystemMacOS Mojave My Question or IssueHi guys,My previous account was attached with Facebook. So I created a new account.It asked me to insert a a username, so I did: "César...

  • Casual Listener
  • Plan Free/Premium Country Portugal  Device MacBook Pro (15-inch, 2017)   Operating System MacOS Mojave   My Question or Issue Hi guys, My previous account was attached with...
  • Petya
  • Community Legend
  • 630 Views
  • 4 replies
  • 0 likes
  • Account
  • 630 Views
  • 4 replies
  • 0 likes

Superuser Contribution My display name is nowhere to be found

PlanFreeCountryCanadaDeviceiPod TouchOperating System My Question or IssueI can’t see or find my display name anywhere. I’ve googled where to find it and the answers all said that I would be able to see it on playlists and things like that, but on pl...

  • Casual Listener
  • Plan Free Country Canada Device iPod Touch Operating System     My Question or Issue I can’t see or find my display name anywhere. I’ve googled where to find it and the answers al...
  • Petya
  • Community Legend
  • 951 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 951 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium account changed to free.

My Question or IssueMy account changed from Premium to a free account. Is this normal After a few years? Is it a mistake of do You always have to start it up again After a period of time? And if i do so do i get a discount again like the firt time? N...

  • Visitor
  • My Question or Issue My account changed from Premium to a free account. Is this normal After a few years? Is it a mistake of do You always have to start it up again After a period of time? And if i ...
  • Petya
  • Community Legend
  • 644 Views
  • 2 replies
  • 0 likes
  • Account
  • 644 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown device in spotify connect and lack of a way to remove it

Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone.My issue is today i saw a ps4 device in my spotify connect. On my phone there was a forget this device op...

  • Casual Listener
  • Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone. My issue is today i saw a ps4 device in my spotify c...
  • Guido
  • Spotify Legend
  • 2858 Views
  • 7 replies
  • 2 likes
  • Security
  • 2858 Views
  • 7 replies
  • 2 likes

Superuser Contribution Very high mobile data use/Android auto not working offline

Plan:PremiumCountry: United States Device: Moto V2 Play Operating System: Oreo 8.0 My Question or Issue:High mobile data usage on phone - since 12/4 the app has used 1.49gb of data in the background Here is what I've done to attempt to prevent this: ...

  • Casual Listener
  • Plan: Premium Country: United States   Device: Moto V2 Play   Operating System: Oreo 8.0   My Question or Issue: High mobile data usage on phone - since 12/4 the app has used ...
  • Guido
  • Spotify Legend
  • 1697 Views
  • 4 replies
  • 1 likes
  • Other
    Premium
  • 1697 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family Plan Invites are sent but can't be activated

i upgraded my son's account to Family Premium. When i enter a family members email address - the email is sent, but when you click on the link we get a message that says"Cannot join premium for famil :(" and then says "Sorry! You're already a member ...

  • Newbie
  • i upgraded my son's account to Family Premium.  When i enter a family members email address - the email is sent, but when you click on the link we get a message that says "Cannot join premium f...
  • Guido
  • Spotify Legend
  • 1013 Views
  • 6 replies
  • 0 likes
  • Account
  • 1013 Views
  • 6 replies
  • 0 likes

Profile picture isn't staying

Whenever I upload a profile picture, it disappears as soon as I exit the application. Is there anyway to fix this?

  • Casual Listener
  • Whenever I upload a profile picture, it disappears as soon as I exit the application. Is there anyway to fix this?
  • OneByBoo
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Não consigo acessar minha conta

Olá, tenho spotify premium porém não consigo acessar minha conta, pelo que parece o email que era vinculado a minha conta não está mais, criei outra conta nesse email e agora não consigo mais recuperar a senha. Agora só está logado pelo aplicativo do...

  • Visitor
  • Olá, tenho spotify premium porém não  consigo acessar minha conta, pelo que parece o email que era vinculado a minha conta não está mais, criei outra conta nesse email e agora não consigo mais r...
  • Billy-J
  • Spotify Star
  • 1510 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1510 Views
  • 1 replies
  • 0 likes

I have big problems with my acc

Those big problems is I have had a premium acc for ages suddenly I have only free account. But still I get charged... Its simple when I even can get ang on this company on email or contact them in this case. Give me back my money you took from me. Sp...

  • Regular
  • Those big problems is I have had a premium acc for ages suddenly I have only free account. But still I get charged... Its simple when I even can get ang on this company on email or contact them in th...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Finding my other account

PlanFree/PremiumCountry Deviceaccounts(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have set up a family account which everyone is now enjoying (not this account) - ex...

  • Visitor
  • Plan Free/Premium Country   Deviceaccounts (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Emilia_8
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I need to change my email from one account to another

PlanPremiumCountryUSADevicePCOperating SystemMAC My Question or IssueI need to change the email for an account that i no longer have the password for

  • Visitor
  • Plan Premium Country USA Device PC Operating System MAC   My Question or Issue I need to change the email for an account that i no longer have the password for
  • Mario
  • Spotify Legend
  • 436 Views
  • 2 replies
  • 0 likes
  • Login
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! his account will connect?

Hello. I want to buy Duo Plan. My partner have a free account of spotify with his fav music. And Im worried about he may lose all of his music and statistic when I buy for us new accounts. Will he lose it or it will connect? I never used spotify, so ...

  • Casual Listener
  • Hello. I want to buy Duo Plan. My partner have a free account of spotify with his fav music. And Im worried about he may lose all of his music and statistic when I buy for us new accounts. Will he lo...
  • Emilia_8
  • Community Legend
  • 485 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 485 Views
  • 3 replies
  • 0 likes