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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
  • 80598 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654560 Views

13 replies

4 likes

Account
  • 654560 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735124 Views

18 replies

29 likes

  • 735124 Views
  • 18 replies
  • 29 likes

I was wrongly charged

PlanPremiumCountryBrazilDeviceSamsung Galaxy s10Operating System My Question or IssueI have a premium for Family plan but was charged as individual, then my plan was automactly changed to individual premium

Visitor

  Plan Premium Country Brazil Device Samsung Galaxy s10 Operating System   My Question or Issue I have a premium for Family plan but was charged as individual, then my plan was a...

Luan

Spotify Star

393 Views

1 replies

0 likes

Premium
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to reset my password but Spotify doesn't recognize my email

I have two Spotify accounts, one associated with Facebook and one I set up using an email address. I want to delete the Facebook account and solely use the other account. When I try to use the Forgot Password function, it says that my email is not as...

Visitor

I have two Spotify accounts, one associated with Facebook and one I set up using an email address. I want to delete the Facebook account and solely use the other account. When I try to use the Forgot...

DJIceman

Casual Listener

1481 Views

4 replies

0 likes

Account
Login
  • 1481 Views
  • 4 replies
  • 0 likes

how to change my email address

PlanFree/PremiumCountryFrance Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow to change my email address on my spotify account, knowing my account was created wi...

Casual Listener

Plan Free/Premium Country France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Junon29

Casual Listener

767 Views

4 replies

0 likes

Account
  • 767 Views
  • 4 replies
  • 0 likes

Change the default string of usernames

My Question or IssueHello all, how can get get my username changed as I am given a default string of alphabets and numbers for my spotify account. I my friends are unable to find my new spotify account. @Spotify, is there a way for me to do that. I h...

Visitor

  My Question or Issue Hello all, how can get get my username changed as I am given a default string of alphabets and numbers for my spotify account. I my friends are unable to find my new spo...

Billy-J

Spotify Star

612 Views

1 replies

0 likes

Account
Free
Login
Other
  • 612 Views
  • 1 replies
  • 0 likes

Solved

solved

Newbie

solved

Emilia_8

Community Legend

671 Views

1 replies

0 likes

Account
Login
Premium
  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Avatar Image

How long does it take for spotify to update the new avatar image for artist page?

Casual Listener

How long does it take for spotify to update the new avatar image for artist page?

stelioskont

Casual Listener

794 Views

2 replies

0 likes

Account
  • 794 Views
  • 2 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i have a premium account that i pay for every month.But since a few months my playlis...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Billy-J

Spotify Star

464 Views

1 replies

0 likes

Account
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset my account

PlanPremiumCountryUnited KingdomDeviceiPhone, iPad, Google Home Mini, Amazon Echo DotOperating System My Question or IssueUntil recently it has been my primry account that has been connected to the smart speakers in our home (Alexa and Google Home). ...

Casual Listener

Plan Premium Country United Kingdom Device iPhone, iPad, Google Home Mini, Amazon Echo Dot Operating System   My Question or Issue Until recently it has been my primry account that has ...

idjolie

Regular

2367 Views

4 replies

0 likes

Account
Premium
  • 2367 Views
  • 4 replies
  • 0 likes

Solved!! Suddenly have a string of characters as username

PlanPremiumCountryDenmarkDevice / Operating SystemWindows 10 PC My Question or IssueNormally I have my name and picture available in Spotify, but now I am getting a weird string of characters. When I look at the Spotify accounts page, this is now als...

Casual Listener

Plan Premium Country Denmark Device / Operating System Windows 10 PC   My Question or Issue Normally I have my name and picture available in Spotify, but now I am getting a weird string ...

OneByBoo

Roadie

1432 Views

4 replies

0 likes

Account
  • 1432 Views
  • 4 replies
  • 0 likes

How do I report someone for botting ?

So there is this guy in my city who is botting his views, followers, listeners and youtube views and comments and i wanna report him. Not because he is botting but because he claims that everything is real and stuff. I even have chat proof where says...

Casual Listener

So there is this guy in my city who is botting his views, followers, listeners and youtube views and comments and i wanna report him. Not because he is botting but because  he claims that everyt...

OneByBoo

Roadie

3466 Views

1 replies

0 likes

Other
  • 3466 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook won't stay connected to Spotify account

PlanPremiumCountryAustraliaDeviceWindows 10 PC (non windows store app), iPhone XROperating SystemWindows 10, iOS 13My Question or IssueWhenever I try to connect my Spotify account to my Facebook account in either the desktop app or the mobile app, it...

Casual Listener

Plan Premium Country Australia Device Windows 10 PC (non windows store app), iPhone XR Operating System Windows 10, iOS 13 My Question or Issue Whenever I try to connect my Spotify account t...

Ivan

Spotify Legend

2038 Views

5 replies

0 likes

Account
Other
  • 2038 Views
  • 5 replies
  • 0 likes

Account hacked

Hello, im a premium spotify user and someone recently changed my password and email therefor i cant have access to my account so please if there's a way i can get it back let me know this is urgent i dont feel comfortable with someone in my account t...

Visitor

Hello, im a premium spotify user and someone recently changed my password and email therefor i cant have access to my account so please if there's a way i can get it back let me know this is urgent i...

OneByBoo

Roadie

460 Views

1 replies

0 likes

Account
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login button does not work!! - Arch Linux

Im tryng to log in with Facebook button in the desktop application but when i click it nothing happens, is like the button had nothing programed, it just ignores the click. I can log in on the web, but not on the desktop app. I can't create a passwor...

Newbie

Im tryng to log in with Facebook button in the desktop application but when i click it nothing happens, is like the button had nothing programed, it just ignores the click.   I can log in on t...

Ivan

Spotify Legend

1018 Views

1 replies

1 likes

Login
  • 1018 Views
  • 1 replies
  • 1 likes

Spotify is "offline" unless I connect via VPN

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Note 10+ / HP Probook 440 G5Operating SystemAndroid 10 / Windows 10 Pro My Question or IssueI am connected to the internet and can access all other sites (and apps) successfully, but I encounter the f...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy Note 10+ / HP Probook 440 G5 Operating System Android 10 / Windows 10 Pro   My Question or Issue I am connected to the internet a...

OneByBoo

Roadie

2246 Views

1 replies

3 likes

Account
  • 2246 Views
  • 1 replies
  • 3 likes

Superuser Contribution Russian Logins and 2 Factor Authentication

Last month, my spotify was compromised 3 different times, and I changed the password 3 separate times to try to secure my account. Now today, within 8 hours, I had a russian login into my account, after changing both my password and email connected t...

Visitor

Last month, my spotify was compromised 3 different times, and I changed the password 3 separate times to try to secure my account.  Now today, within 8 hours, I had a russian login into my accou...

Petya

Community Legend

1187 Views

3 replies

0 likes

Login
Security
  • 1187 Views
  • 3 replies
  • 0 likes

Account Deactivated Without My Knowledg

PlanFree CountryUnited States DeviceSamsung PhoneOperating SystemAndroid My Question or IssueA few days ago I cleaned out my spotify app and was thus signed out of my account. I then updated to the latest version but had difficulties signing it. Atte...

Visitor

  Plan Free   Country United States   Device Samsung Phone Operating System Android   My Question or Issue A few days ago I cleaned out my spotify app and was thus si...

OneByBoo

Roadie

666 Views

1 replies

0 likes

Account
Free
Login
  • 666 Views
  • 1 replies
  • 0 likes

Solved!! Can't login

PlanPremium DuoCountryPolandDevice(PC)Operating System(Windows 7)Device username11161767214My Question or IssueSo, first of all i can't login on spotify desktop app on my pc, im clicking login with facebook and it's doing nothing, already tried reins...

Casual Listener

  Plan Premium Duo Country Poland Device (PC) Operating System (Windows 7) Device username 11161767214 My Question or Issue So, first of all i can't login on spotify desktop app on m...

Gracus

Casual Listener

1126 Views

5 replies

0 likes

Account
Login
Other
Premium
  • 1126 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Family member cannot login

PlanFamily PremiumCountryUkDevice iPhoneOperating System(iOS 10 Signed up for family premium. Son had free trial account beforehand. Sent invite via whatapp. Tried to login with email address and password for Spotify on his own iPhone. Says username ...

Visitor

Plan Family Premium Country Uk Device iPhone Operating System (iOS 10   Signed up for family premium. Son had free trial account beforehand. Sent invite via whatapp. Tried to login with...

MihailY

Moderator

7907 Views

3 replies

0 likes

Login
  • 7907 Views
  • 3 replies
  • 0 likes

Superuser Contribution From Premium to Family Premium

PlanPremium CountryDenmark DeviceiPhone 8Operating System(iOS 10.) My Question or Issue I've had Premium for a long time and now I want to change to Family Premium, which my sister invited me to The Family Premium plan starts at 10th of April but i c...

Newbie

Plan Premium   Country Denmark   Device iPhone 8 Operating System (iOS 10.)   My Question or Issue   I've had Premium for a long time and now I want to change to ...

Xenia

Moderator

467 Views

1 replies

0 likes

Account
Premium
  • 467 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Session Terminated & Can't Login

PlanPremiumCountryUnited States DevicePC/LG V30Operating SystemWindows 10/Firefox/Android 9 My Question or IssueMy session was terminated as of around 3:30p EST today 3/31 on my desktop, and when I attempted to log back in I was told my username and ...

Casual Listener

Plan Premium Country United States   Device PC/LG V30 Operating System Windows 10/Firefox/Android 9   My Question or Issue My session was terminated as of around 3:30p EST toda...

Dian

Spotify Legend

10742 Views

9 replies

1 likes

Account
Login
  • 10742 Views
  • 9 replies
  • 1 likes