Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233299 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233299 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12538 Views
  • 6 replies
  • 11 likes
  • Security
  • 12538 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526853 Views
  • 987 replies
  • 113 likes
  • Account
  • 526853 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127650 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127650 Views
  • 74 replies
  • 12 likes

Superuser Contribution My account says I am listening abroad when I’m not.

My spotify account logged me out because my 14 days of abroad listening were up. I went to reset my location but it was already set to the correct country that I am in. It didn’t give me any other options to change my location either. I don’t know ho...

  • Casual Listener
  • My spotify account logged me out because my 14 days of abroad listening were up.  I went to reset my location but it was already set to the correct country that I am in.  It didn’t give me ...
  • Ivan
  • Spotify Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 636 Views
  • 3 replies
  • 0 likes

My name

PlanFreeCountryUSADeviceMacBook Air and iPhone 7Operating Systemnot sure My Question or IssueI want my spotify to display my real name, which is my facebook and selected display name. However, I've tried to connect to facebook multiple times and it s...

  • Casual Listener
  • Plan Free Country USA Device MacBook Air and iPhone 7 Operating System not sure   My Question or Issue I want my spotify to display my real name,  which is my facebook and selecte...
  • hiking34
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • Account
  • 391 Views
  • 2 replies
  • 0 likes

Unable to change display name on desktop app

PlanPremium duoCountryUSADeviceAsus Tuf Gaming FX504GE Special EditionOperating SystemWindows 10 Home x64 My Question or IssueI don't seem to have any ability to change the display name on my account or change any of my account information attached t...

  • Newbie
  • Plan Premium duo Country USA Device Asus Tuf Gaming FX504GE Special Edition Operating System Windows 10 Home x64   My Question or Issue I don't seem to have any ability to change the d...
  • Billy-J
  • Spotify Star
  • 596 Views
  • 1 replies
  • 1 likes
  • Account
  • 596 Views
  • 1 replies
  • 1 likes

Solved!! How do I spin off a family plan without losing everything and starting over?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • lhcompton
  • Casual Listener
  • 1111 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1111 Views
  • 2 replies
  • 0 likes

can't log in

earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email

  • Visitor
  • earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email  
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO APARECE CONECTAR CUENTA DE FACEBOOK

PlanPremiumCountryMEXICO My Question or IssueNO ME APARECE LA OPCION PARA CONECTAR MI CUENTA DE FACEBOOK

  • Casual Listener
  • Plan Premium Country MEXICO     My Question or Issue NO ME APARECE LA OPCION PARA CONECTAR MI CUENTA DE FACEBOOK
  • Elena
  • Moderator
  • 541 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify in PlayStation Ru

Hi! Recently, Your app appeared in Russia, but it is not integrated with the PlayStation, please make an app in PlayStation Music from us, so that you can do this. We would be happy to play to Your music), You would have a competitive advantage, sinc...

  • Visitor
  • Hi! Recently, Your app appeared in Russia, but it is not integrated with the PlayStation, please make an app in PlayStation Music from us, so that you can do this. We would be happy to play to Your m...
  • Elena
  • Moderator
  • 479 Views
  • 1 replies
  • 3 likes
  • Account
    Free
    Login
    Premium
    Security
  • 479 Views
  • 1 replies
  • 3 likes

PLEASE HELP!!! Account Issues!

PlanFree/PremiumCountryAustraliaDevice(Surface Pro & iPhone X)Operating System(Windows 10)Here is my issue:At the moment I have two Spotify accounts, one which I just created so I can post this topic, which I have named 'backup', and I am using on th...

  • Casual Listener
  • Plan Free/Premium Country Australia Device (Surface Pro & iPhone X) Operating System (Windows 10) Here is my issue: At the moment I have two Spotify accounts, one which I just created so...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 3 replies
  • 0 likes
  • Login
  • 474 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account seems to be linked with another account

 PlanPremiumCountryCanadaDeviceiPhone XROperating SystemiOS 13.6 My Question or Issuemy account seems to be linked with someone else’s... my user name but all the for you playlists are for someone else in a different namei have logged out and changed...

C7063347-84A8-4DC3-B080-339C90E61E69.png
  • Casual Listener
  •   Plan Premium Country Canada Device iPhone XR Operating System iOS 13.6   My Question or Issue my account seems to be linked with someone else’s... my user name but all the for you p...
  • Petya
  • Community Legend
  • 1455 Views
  • 3 replies
  • 0 likes
  • Account
  • 1455 Views
  • 3 replies
  • 0 likes

Account Hacked- New Music Added

Spotify Student, Premium, USA It appears that my account has been hacked and someone has been listening to different music. This happened about a year ago and resolved itself but has been persistent for the past 3 days. I have logged out of all devic...

  • Newbie
  • Spotify Student, Premium, USA   It appears that my account has been hacked and someone has been listening to different music. This happened about a year ago and resolved itself but has been pe...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Security
  • 440 Views
  • 1 replies
  • 0 likes

help to change my email

hello, I started my spotify account with my facebook account, but this facebook account has been disabled and I no longer have access to the email that was used and I am not able to change it, can someone help me?

  • Visitor
  • hello, I started my spotify account with my facebook account, but this facebook account has been disabled and I no longer have access to the email that was used and I am not able to change it, ...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Unlink my spotify account from my old ps4

I want to unlink my Spotify account from my old PS4 account which is currently banned and I want to link it to my new PS4 account and I tried doing few things but it keeps telling to unlink it from my old PS4 account and try again so I needed help ho...

  • Visitor
  • I want to unlink my Spotify account from my old PS4 account which is currently banned and I want to link it to my new PS4 account and I tried doing few things but it keeps telling to unlink it from m...
  • Luan
  • Spotify Star
  • 1127 Views
  • 1 replies
  • 0 likes
  • Account
  • 1127 Views
  • 1 replies
  • 0 likes

PLEASE HELP

HelloI used a fake email address to register my account and I can’t remember what it was or what my user name was. I logged out of my account without thinking and I can’t get back in. My account is a premium account which I payed £9.99 for on the 26t...

  • Newbie
  • Hello I used a fake email address to register my account and I can’t remember what it was or what my user name was. I logged out of my account without thinking and I can’t get back in. My account is...
  • Morgana768
  • Casual Listener
  • 584 Views
  • 2 replies
  • 1 likes
  • 584 Views
  • 2 replies
  • 1 likes

Can't Revoke Offline Devices

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueMy account has gotten some logins from other countries, so I changed my email and password. (It happened twice, I changed my password twice. Then it happened again, so I ...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 11 Operating System iOS 13   My Question or Issue My account has gotten some logins from other countries, so I changed my email and passw...
  • EthanS1
  • Community Legend
  • 708 Views
  • 4 replies
  • 0 likes
  • Security
  • 708 Views
  • 4 replies
  • 0 likes

Dont have lyrics feature on my Spotify app!😔

I'm the one paying the subscription yet im the who does not have the lyrics feature on my phone. Fyi we have the same phone Samsung A30 (GF).My app has the latest update and so is my Android device.WHy?!!

  • Visitor
  • I'm the one paying the subscription yet im the who does not have the lyrics feature on my phone. Fyi we have the same phone Samsung  A30 (GF). My app has the latest update and so is my Android ...
  • Mouse_MapleLeaf
  • Regular
  • 1298 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 1298 Views
  • 1 replies
  • 1 likes

I have to spotify account

PlanFree/PremiumCountryEgyptDeviceHp EliteBook (Laptop)Operating SystemWindows 10 Pro My Question or IssueNow I have 2 spotify account 1 was free And I activated the free premium trail and downloaded a playlist of mineand the other account is premium...

  • Casual Listener
  • Plan Free/Premium Country Egypt Device Hp EliteBook (Laptop) Operating System Windows 10 Pro   My Question or Issue Now I have 2 spotify account 1 was free And I activated the free pre...
  • Billy-J
  • Spotify Star
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am unable to delete my Spotify Account on Android.

PlanFreeCountryIndiaDevice(Redmi)Operating System(Android) My Question or IssueI am trying to close my account, but am unable to close it. The links just lead to a page that keeps reloading itself. Please help me close it, I want to make a new one.

  • Visitor
  • Plan Free Country India Device (Redmi) Operating System (Android)   My Question or Issue I am trying to close my account, but am unable to close it. The links just lead to a page that ...
  • Mouse_MapleLeaf
  • Regular
  • 1011 Views
  • 10 replies
  • 0 likes
  • Account
  • 1011 Views
  • 10 replies
  • 0 likes

Superuser Contribution como Eliminar a un seguidor en playlist

Hola buenas tardes!existe una forma de eliminar a un seguidor de mis playlist, favor indicar si existe alguna forma.gracias.

  • Visitor
  • Hola buenas tardes! existe una forma de eliminar a un seguidor de mis playlist, favor indicar si existe alguna forma. gracias. 
  • naitxhUnter
  • Casual Listener
  • 22355 Views
  • 2 replies
  • 1 likes
  • 22355 Views
  • 2 replies
  • 1 likes

Can't Log in

CountryAmericaDeviceGalaxyS10 My Question or IssueI can't log in with my email and password, I just keep getting "You're offline, check your connection and try again." I've tried re-typing in everything, re-downloading the app, etc. I can't log in to...

  • Visitor
  •   Country America Device GalaxyS10   My Question or Issue I can't log in with my email and password, I just keep getting "You're offline, check your connection and try again." I've t...
  • Luan
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Login
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! There was a problem with changing the country in the profile.

PlanFreeCountryRussianOperating System(Android, Windows 10) My Question or IssueHello. There was a problem with changing the country in the profile. I live in Russia, but there is only "Germany"in the selection list. I can't choose Russia as a countr...

  • Casual Listener
  • Plan Free Country Russian Operating System (Android, Windows 10)   My Question or Issue Hello. There was a problem with changing the country in the profile. I live in Russia, but there i...
  • Luan
  • Spotify Star
  • 628 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 628 Views
  • 4 replies
  • 0 likes