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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83344 Views

29 replies

0 likes

  • 83344 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104318 Views

10 replies

3 likes

Account
Login
  • 104318 Views
  • 10 replies
  • 3 likes

Superuser Contribution You are offline

Free, Russia, Xiaomi Mi A3, Android 10Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode on/off, as well as airplane mode. No luck. Restarted phone...

Visitor

Free, Russia, Xiaomi Mi A3, Android 10 Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling o...

Mihail

Spotify Legend

2124 Views

2 replies

0 likes

Account
Free
Login
  • 2124 Views
  • 2 replies
  • 0 likes

Solved!! Drag the like button to add song to playlist

Spotify android is great and very easy to use, but when it comes to adding a song to a playlist, it takes quite a lot of time compared to other actions on the app. You first need to press the 3 dots, wait for the options to come down, look for the "a...

Casual Listener

Spotify android is great and very easy to use, but when it comes to adding a song to a playlist, it takes quite a lot of time compared to other actions on the app. You first need to press the 3 dots,...

Billy-J

Spotify Star

1501 Views

3 replies

0 likes

Android
  • 1501 Views
  • 3 replies
  • 0 likes

Repeated password / account breaches

Heya folks,I've had this before, and once again, my Spotify account has been breached. A unique password - same as it was last time. I noticed the activity the other day, and I've been watching to see if something happened. And today, sat in my loung...

Regular

Heya folks, I've had this before, and once again, my Spotify account has been breached.  A unique password - same as it was last time.    I noticed the activity the other day, and ...

Billy-J

Spotify Star

571 Views

1 replies

0 likes

Security
  • 571 Views
  • 1 replies
  • 0 likes

Solved!! Problem with displayed nickname

PlanPremiumCountryRussiaDevice Operating SystemWindows 10 My Question or IssueI am signed into Facebook and my nickname on Spotify was my name on Facebook, but for some reason it has changed into the previous nickname (randomly generated one) and I c...

Casual Listener

Plan Premium Country Russia Device   Operating System Windows 10   My Question or Issue I am signed into Facebook and my nickname on Spotify was my name on Facebook, but for some ...

Billy-J

Spotify Star

1313 Views

3 replies

0 likes

Account
  • 1313 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I can log in on phone browser but not on app

PlanPremiumCountryUKDeviceSamsung galaxy A40Operating systemAndroid My Question or IssueI restarted my phone and it logged me out of spotify. It says the email and password combination is incorrect and I get an error message when I try to log in with...

Casual Listener

Plan Premium Country UK Device Samsung galaxy A40 Operating system Android   My Question or Issue I restarted my phone and it logged me out of spotify. It says the email and password...

ironicCryptid

Casual Listener

5175 Views

2 replies

0 likes

Account
  • 5175 Views
  • 2 replies
  • 0 likes

Solved!! Duo subscription doesnt work although the same address is used

PlanPremiumCountryBelgiumDeviceHuawei/LaptopOperating SystemAndroid/Ubuntu My Question or IssueThe premium duo fails for the invited person regardless of introducing the same address in Belgium. I thought it was because my account was set to UK due t...

Casual Listener

Plan Premium Country Belgium Device Huawei/Laptop Operating System Android/Ubuntu   My Question or Issue The premium duo fails for the invited person regardless of introducing the same...

anwitcher

Casual Listener

1454 Views

2 replies

0 likes

Account
Subscription
  • 1454 Views
  • 2 replies
  • 0 likes

Sharing a playlist - DJ help

PlanPremium DuoCountry USA Device(iPhone 11 pro max, iPhone 11 pro, iPhone 6S plus, iPad Air II, Ipad 6th gen, PC, laptop)Operating System(iOS 12-13.5.1Windows 10,) I DJ with Spotify and normally have an iPad playing a playlist on a large PA. What I ...

Visitor

Plan Premium Duo Country USA   Device (iPhone 11 pro max, iPhone 11 pro, iPhone 6S plus, iPad Air II, Ipad 6th gen, PC, laptop) Operating System (iOS 12-13.5.1Windows 10,)   I DJ w...

OneByBoo

Roadie

965 Views

1 replies

0 likes

Account
Other
Premium
  • 965 Views
  • 1 replies
  • 0 likes

Solved!! Imitate different country?

My Question or IssueI live in Austria (We speak German), but I want to listen to American music. Don't understand me wrong I love the language, but not the music. It is so annoying I always get playlists with German songs in there, which I don't like...

Newbie

My Question or Issue I live in Austria (We speak German), but I want to listen to American music. Don't understand me wrong I love the language, but not the music. It is so annoying I always get pla...

OneByBoo

Roadie

2143 Views

1 replies

4 likes

Account
Other
Premium
  • 2143 Views
  • 1 replies
  • 4 likes

I no longer have access to my facebook and old email

(This is my new account) I made my other account a few years ago with my old Facebook and old email. I no longer have access to these accounts, and would like to cancel the account from charging my bank account. I can provide multiple sources of proo...

Visitor

(This is my new account) I made my other account a few years ago with my old Facebook and old email. I no longer have access to these accounts, and would like to cancel the account from charging my b...

OneByBoo

Roadie

680 Views

1 replies

0 likes

Account
Login
Subscription
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer have access to account I am paying premium for.

PlanPremiumCountryUSA My premium account was only connected through a facebook account which I no longer have access to. I have already sent an email to customer support and they sent me to this community site, but all the people on here with the sam...

Visitor

Plan Premium Country USA  My premium account was only connected through a facebook account which I no longer have access to. I have already sent an email to customer support and they sent me...

Alex

Spotify Legend

586 Views

1 replies

0 likes

Account
Login
Premium
  • 586 Views
  • 1 replies
  • 0 likes

De-linking from a banned PSN account

PlanPremiumCountryUSADevicePS4Operating SystemN/AMy Question or IssueOne of my secondary accounts were banned and I cannot de-link my secondary PSN account from my spotify account without signing in and I can't sign in because my secondary PSN accoun...

Casual Listener

  Plan Premium Country USA Device PS4 Operating System N/A My Question or Issue One of my secondary accounts were banned and I cannot de-link my secondary PSN account from my spotify a...

Billy-J

Spotify Star

3640 Views

4 replies

0 likes

Account
  • 3640 Views
  • 4 replies
  • 0 likes

My facebook account got disabled and I dont know how to login to my account

PlanPremiumCountryUSADevicePC, iphone xrOperating SystemiOS windows My Question or IssueMy facebook account got disabled and I have all of my playlists and liked songs on my spotify account linked with my deleted facebook account and I dont know what...

Visitor

  Plan Premium Country USA Device PC, iphone xr Operating System iOS windows   My Question or Issue My facebook account got disabled and I have all of my playlists and liked song...

Billy-J

Spotify Star

670 Views

1 replies

0 likes

Account
  • 670 Views
  • 1 replies
  • 0 likes

Solved!! Still don’t get Discover Weekly or any other recommended playlists

PlanPremiumCountryRussiaDevice(iPhone Operating System My Question or IssueI’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many playlists and still don’t have Discover Weekly or any other recommendations. Onl...

Newbie

Plan Premium Country Russia Device (iPhone 😎 Operating System   My Question or Issue I’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many play...

Billy-J

Spotify Star

881 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 881 Views
  • 2 replies
  • 0 likes

"No interent"

PlanFreeCountryAustraliaDeviceAcer SwiftOperating SystemWindows 10 My Question or IssueI can't log in to my Spotify on my laptop because it says there is no internet and error code:accesspoint:31 but I am connected to the internet- how can I fix this...

Casual Listener

Plan Free Country Australia Device Acer Swift Operating System Windows 10   My Question or Issue I can't log in to my Spotify on my laptop because it says there is no internet and erro...

Joel-M

Composer

2056 Views

5 replies

0 likes

Account
Free
Login
  • 2056 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't login - says I'm offline. Suggested workaround doesn't work

Premium, Canada, Oneplus 5, android 9Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode on/off, as well as airplane mode. No luck. Restarted phone....

Casual Listener

Premium, Canada, Oneplus 5, android 9 Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode...

Mihail

Spotify Legend

15862 Views

11 replies

0 likes

Login
  • 15862 Views
  • 11 replies
  • 0 likes

Lyrics not showing up

First of all, sorry for bad english, hope you guys can at least understand me. So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet received this feature. I've tried everything.Uninstall and In...

Visitor

First of all, sorry for bad english, hope you guys can at least understand me.   So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet r...

Billy-J

Spotify Star

1234 Views

1 replies

1 likes

  • 1234 Views
  • 1 replies
  • 1 likes

Are minutes counted when Spotify is playing on another device?

Hi there! When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? Also, do minutes listened to on another device also count towards...

Newbie

Hi there!   When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? &nbs...

AdamDamon

Community Legend

20490 Views

1 replies

4 likes

Account
Premium
  • 20490 Views
  • 1 replies
  • 4 likes

Please delete.

Please delete.

Newbie

Please delete.

Billy-J

Spotify Star

564 Views

1 replies

0 likes

Account
Other
Security
  • 564 Views
  • 1 replies
  • 0 likes

account no longer exists, can't retrieve

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logged out of my Spotify account on both devices and my ...

Casual Listener

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logge...

Billy-J

Spotify Star

1299 Views

3 replies

0 likes

Account
Free
  • 1299 Views
  • 3 replies
  • 0 likes

Playlists

Plan PremiumCountry RussiaOperating System Windows 10My Question or IssueHello, I use the service for a month, during this time I did not receive a single "Discover Weekly" playlist. What should I do to make it appear?

Visitor

  Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello, I use the service for a month, during this time I did not receive a single "Discover Wee...

Billy-J

Spotify Star

507 Views

1 replies

0 likes

Other
  • 507 Views
  • 1 replies
  • 0 likes