SOMEONE USING MY ACCOUNT

[rachaelweatherb]

Plan

Premium

Country

United States 

Device

(iPhone 11

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

i have changed the email on my account, the password 2 times, and logged out everywhere 6 times now and somehow someone i DO NOT KNOW is still playing music on my account about 2 minutes after changing my information. every time i log out after changing it or logging out everywhere ITS A NEW PERSONS DEVICE ON MY ACCOUNT. only 2 times it has been the same person on the account but there are multiple people on my account. FIX THIS i’m not playing music war with someone i don’t know and i’m defiantly not paying $9.99 a month for people i don’t know to use. 

[Emilia_8]

Hi @rachaelweatherb, 

Thank you for reaching out here in the Community!

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 

If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!